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ShapermintReviews 7,383

3.1

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
378
value
365
shipping
388
returns
257
quality
355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Love the bra!
September 24, 2020

Very comfortable! I have always worn an underwire and could not wait to take it off when I got home. This bra is so comfortable, soft, and provides great support! Ordering more!

Date of experience: September 24, 2020
Shapermint R. — Shapermint Rep
over a year old

So glad that you found the shaper bra that's right for you, Sally! We would be glad if you could help us spread the love by becoming one of our brand ambassadors. If you like that, just fill out the form from this link https://shapermint.com/pages/ambassador

Illinois
1 review
0 helpful votes
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Glorious Perfection
September 24, 2020

Filled with confidence! I love how my shape wear adds perfection to my glorious body.

Date of experience: September 24, 2020
Canada
1 review
0 helpful votes
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My Review
September 24, 2020

Had no trouble with the product it was here in good time. I will share with friends and order more product in the future.

Date of experience: September 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Wow, thanks for that, Barb! You know, we're always looking for potential brand ambassadors. If you would like to be a part of it, just head over to our brand ambassadors page here https://shapermint.com/pages/ambassador

New York
1 review
0 helpful votes
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Awesome
September 24, 2020

Comfortable fit. I love the way it is. I don't feel like I am wearing bra. It has good support

Date of experience: September 24, 2020
Shapermint R. — Shapermint Rep
over a year old

We're so happy that you love your new shaper bras, Mary! If you're interested in spreading the love with us, please join our brand ambassador program by going to this link https://shapermint.com/pages/ambassador

New York
2 reviews
0 helpful votes
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Willing service but no results
October 24, 2020

Had to call as I couldn't apply the discount and the color kept going back to default. So far I haven't seen the credit for the discount in my account (1 week) and the color never changed.

Date of experience: September 24, 2020
Canada
1 review
0 helpful votes
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Awesome!
September 24, 2020

Best bras ever! So comfortable and breathable! Would recommend these products to all my female family and friends.

Date of experience: September 24, 2020
Nevada
1 review
0 helpful votes
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Love the fit you're in!
September 24, 2020

Love the shape and feel... will be ordering again and again

Date of experience: September 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Ooh! Thanks for that, Marsha! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? If you do, just go to this link and fill out the form https://shapermint.com/pages/ambassador

California
1 review
0 helpful votes
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Love it!
September 24, 2020

Product was shipped & delivered promptly & as described. I will order again.

Date of experience: September 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Yay! Thanks for your feedback, Stephanie! Can't wait for you to try more items. :)

Australia
1 review
0 helpful votes
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Amazing pants
September 24, 2020

I love my shaper pants they pull everything in and feel so light and amazing to wear.

Date of experience: September 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Yes! We're happy to know that you like it, Sharon! We're excited for you to try more! :)

Pennsylvania
1 review
0 helpful votes
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2 tries... no go.
October 23, 2020

I tried one of the tanks in my size and it was cutting into my sides. Shapermint was kind enough to give me another try. I ordered a different one a size larger. Today was the first day I wore it. It rolled up on me all day. It was quite embarrassing to have a rolled up ring below my waist for half my day. I straightened it out in the restroom just to have it roll up after I sit and stand once or twice. I was really hoping this product was different than the other products out there... it's not.

Date of experience: September 23, 2020
Australia
1 review
0 helpful votes
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Just a bit tight
September 23, 2020

A bit tight, I'm sending one to my friend, but when I wash it hopefully it will fit my body

Date of experience: September 23, 2020
Shapermint R. — Shapermint Rep
over a year old

Let us help you get the best fit for free, Vicki! :) Send us a message with your order details via this link: http://m.me/shapermint.

Australia
1 review
0 helpful votes
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Exceptionally comfy Bra
September 23, 2020

Brilliant product. Accurate description. Good fit. Sizing would be easier if Australian sizes were also listed.

Date of experience: September 23, 2020
Shapermint R. — Shapermint Rep
over a year old

We'll definitely take note of your suggestion, Rosie. Thanks for your sharing your experience with us. Stay fabulous! :)

Michigan
1 review
0 helpful votes
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Bra
September 23, 2020

Really comfortable
Don't even know I'm wearing a bra and good support

Date of experience: September 23, 2020
Virginia
1 review
0 helpful votes
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Not what I expected
September 23, 2020

I did not get the snatched and smooth effect as seen in the commercials. Not impressed.

Date of experience: September 23, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry to hear that, Jilnell. Perhaps you just need a different size and we have free exchanges. Can you message us your order number through Facebook Messenger so we can take a look? Here's the link http://m.me/shapermint

Michigan
1 review
0 helpful votes
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Great Fit
September 23, 2020

They are comfortable, breathable, and stay in place.

Date of experience: September 23, 2020
Shapermint R. — Shapermint Rep
over a year old

We're so happy that you like them, Melinda! Hey, would you like to help us out in spreading the love by becoming one of our brand ambassadors? If you're interested, just go to this link and fill out the form https://shapermint.com/pages/ambassador

Canada
1 review
0 helpful votes
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Super satisfied
September 23, 2020

It is so easy to buy! The site is simple and clear!

Date of experience: September 23, 2020
Shapermint R. — Shapermint Rep
over a year old

Thanks for your feedback, Karen! Remember, we're also just a message away if you need any help or have questions.

Canada
1 review
0 helpful votes
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Size
September 22, 2020

I've written twice so this time I'll make it shorter. There were problems with shipping. I understand why. You persisted and it finally arrived! Felt the small was a little small. I know how much it took to get here so I didn't want to return the bras and go through this again The small should have a medium but I will try to stretch it a bit. Thank you for persistence. You need a plant in Canada!

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Thank you for your honest feedback, Maura. We're working on having our shipping methods improved in the future. Let us help you with this concern of yours, we'll give you the best solution we have. Just DM us at http://m.me/shapermint

Michigan
2 reviews
0 helpful votes
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Leggings
September 22, 2020

From start to finish I am very happy with your service

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Yassss! So happy to hear this, Jennie! Stay fabulous!

Illinois
1 review
0 helpful votes
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Very satisfied
September 22, 2020

Love the shapermint bras- so soft, comfortable and form fitting. Will be buying more

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

Wow! So happy to hear this, Patty. Thank you for your awesome feedback. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

Missouri
1 review
0 helpful votes
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So comfty
September 22, 2020

My weight goes up and down and so does my bra size I got and large and it didn't fight quite right so I have to a family member and she loved it I got an extra large and it fit amazing it is the best bra ever and it was a good price

Date of experience: September 22, 2020
Shapermint R. — Shapermint Rep
over a year old

So glad to hear that you love your new bra, Bryston. If you need any help with anything, we're just a DM away at http://m.me/shapermint Stay awesome!

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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