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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Saw these on an Instagram ad, they were having a sale so I decided to try them out. I absolutely love my leggings! Wasn't the fabric I was expecting them to be but very pleased when I put them on. I also love how body positive the company is!
Yay! That’s great to hear, Hannah. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
My initial purchase was a bit big but customer service made a effort to ensure I was 100 % satisfied. They sent another free of charge and it arrived immediately. I am happy with both my purchase and the customer service.
Perfect! Thanks for the feedback, Ruth. Hey, send your pics to us with your favorite outfit and shapewear on. You can get a chance to be featured or posted on our Social Media pages. Stay fabulous!
I wait for the sales to go on and then I buy the TrueKind Bras. I really like the bras and the sale allows me to get them for $20. I can live with all of this.
Sweeeet! We’re so glad to hear this, Rosa. Join the Brand Ambassador program that we have so you can help us spread the word. You can sign up here: https://shapermint.com/pages/ambassador
Shapermint customer service went above and beyond what I expected, especially for an online store. They were very understanding and accomodating and helped me from start to finish. Very impressed. Would buy from them again,
You're so sweet, Sarah! Thanks for the awesome feedback! Stay beautiful!
Got your back, Judy. We have a 100% fit guarantee and free exchange within 60 days. Just send us a DM at http://m.me/shapermint and our Fit Experts will help you right away. Thanks!
Bras to large, Went to return them, given refund & also told to keep the Bras!
Thanks for the feedback, Tamara. If you need anything else, just DM us at http://m.me/shapermint Stay lovely!
Most wonderful experience with these folks. Their customer service is the best ever. If it's not right, they will make it right.
You rock, Sherri! Thanks for this awesome feedback. Stay fantastic!
So happy to hear this, Yvonne! Thank you for your sweet feedback. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador
The garments tight, which it's supposed to be. BUT the company is wonderful!
Glad to hear that, Cassandra. But hey, if you find your shapewear too tight, let us know. We offer a 100% fit guarantee and free exchange within 60 days. Just DM us at http://m.me/shapermint so our Fit Experts can help you right away. Thanks!
I was a little disappointed it was like getting it on a store
I thought it would be really different
Tell us more about your experience, Frances. We have a 100%^ fit guarantee and free exchange within 60 days. Just send us a DM at http://m.me/shapermint and our Fit Experts will make it better. Thanks!
I'm very happy with the pants, I may buy another pair.
You rock, Phaedra! Thanks for this awesome feedback. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you on our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador
My problem are the straps they where cutting into my shoulders, with my bra on or off i was in so much pain, its the material of the straps I think, the support of the tank top are great, everything you promised, but because of the straps I will be returning the unused tank. I hope in the future the straps will be made with more stretch with the adjustment on them and maybe a little wider, I hope this help, because the support is awesome, but the straps hurt to bad, I had to where a sport bra for a few days because thats how irritated and sore my skin was,
Oh no! Sorry to hear about what happened, Renee. Don't worry, we have a 100% fit guarantee and free exchange. We're sure there's a shapewear that'll work better on you from our marketplace. Please send us a DM at http://m.me/shapermint so we can help you right away. Thank you.
I was ready to be uncomfortable all night at the wedding. Bit the shaper was comfortable and stayed in place and I even forgot I had it one. The dress looked beautiful and had several people at the wedding ask what diet I was on. Definitely would purchase again and recommend to others.
Yassss! So happy to hear this, Nita! Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
I'M enjoying my cameos day wear them ever day. Live the way in fills on you skin.
When I ordered, I choose a Large because the measurements matched mine. However, when it arrived, I tried it on and it was a little too small. I called the company and they were quick to reassure me that they would send me a new one in an XL. The new shipping service was great.
Wonderful! That’s great to hear, Reade. Thank you for letting us help you as well. Stay fantastic!
I have been using underwire bras for years because of the support, but I hate them. The Shapermint bra supports and is so comfortable I don't even know I have it on. The straps don't slip, which is wonderful.
Yay! That’s great to hear, Cindy. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
At first I ordered the wrong size, but when exchanged for the correct size, very comfortable! I almost wear it everyday when on the go.
I received an email to get $20 off my next order and that it would be subtracted at check out. No code was given. It was not showing on the receipt so I contacted the online customer service. They were very helpful although a bit time consuming and I am to receive my credit on my credit card sometime later. My question is why couldn't this have been corrected- adjusted right then and there?
Got your back on that, Terry. Please send us a DM at http://m.me/shapermint so we can fix this for you right away. Thanks!
A headache. Sent my sister the wrong size. She wear spank. I wear your Brand. I brought the medium from her. And I order her a small.
Got your back by our 100% fit guarantee and free exchange within 60 days, Michelle. Just send us a DM at http://m.me/shapermint and our Fit Experts will help you right away. Thanks!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Amazing! Thanks for the sweet feedback, Sharon. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador