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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Tried two different styles and was not able to get a good fit but customer service was able to refund my money (except for a restocking fee)
I love this and it fits great. I would recommend to anyone who loves to look great in their clothes.
Thanks for your recommendation, Magdalin! Would you like to help us spread the love? Our brand ambassador program is for you! Please go to this link to fill out the form https://shapermint.com/pages/ambassador
I am thrilled with my purchases... the only issue was the size. I would have thought I was a SMALL but those bras were just cutting into me. I switched them out and Shapermint sent MEDIUMS which were just perfect. I hate, hate, hate bras of any kind and these are simply THE BEST!
We're so glad that you love the replacement we sent, Ellen! Hey, want to help us spread the love? You can join our brand ambassador program if you fill out the form on this link https://shapermint.com/pages/ambassador
For the past few months (okay more like a year) I have been on a search for a good support bra without under wire and thin straps digging into my shoulders. Finally found a great bra in the everyday and sports bras. The girls are home. Special shout out to the online customer service team for the great recommendations.
Hooray! We're so happy that you love our recommendation, Fee! Hey, why don't you help us in spreading the love by becoming one of our brand ambassadors? If you like that, please fill out the form on this link https://shapermint.com/pages/ambassador
Everything fits great and feels great on. I can't tell you how I appreciate getting what I paid for.
We're so happy that you love your new shapewear, Carolyn! We could use your help in spreading the love by becoming one of our brand ambassadors, you know. Here, just go to this link and fill out the form https://shapermint.com/pages/ambassador
Everything was super nice and easy and packaged well. Only problem is that the camis I got roll up when I wear them. Other than that they're really great.
Thanks, Katie! But if your camis are rolling up on you, you might need a different size. Can you message us through Facebook Messenger so we can check it out? Here's the link http://m.me/shapermint
Had better experience with your customer service and placing and order than from physically going to a store
Wow! That means so much to us, Dawn! Thank you very much!
I love the Shapermint line. I have tried many over the years and they are always so hot and uncomfortable no matter the size or time of year. These are breathable, super comfortable and easy to wash and wear.
We're so happy that you love your shapewear from us, Victoria! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? Just go to this link and fill out the form if you're interested https://shapermint.com/pages/ambassador
They fit comfortably, I bought a size up. They are a thicker material so they hide a lot of the unpleasant skin texture that normally shows through thinner materials. I wish they came in lots more colors!
Placed my order & realized the website had me down for 2 black instead of one black & one navy. I immediately contacted customer service by chat & the was assured my order had been corrected. Package delivered yesterday with two black pairs. Unacceptable
Oh, no. Don't worry, Ashley. We're here to sort things out, and we'll send you your right item. Kindly DM us your order info via FB Messenger. http://m.me/shapermint We've got you on this.
Thanks for leaving your feedback, Lori! Stay awesome!
Ordered the wrong size bra. They sent me the correct size and I didn't have to send back the one that was the wrong size. They told me to donate it. Made it very simple. Thank you!
No problem, Denise! And thanks for letting us help you get the right size. Remember, we're just a message or email away if you need help okay?
Hearing that you had great experience is the best thing we could hope for, Dawn. So take a pic, flaunt it and be one of our brand ambassadors! Click this link to learn more: https://shapermint.com/pages/ambassador
Excellent customer service. My bra's are the bomb! They are very comfortable. I will be purchasing more items.
We're so glad it fits you perfectly, Lola. Spread the love! Be our next Brand Ambassador. Click here to know more: https://shapermint.com/pages/ambassador Stay awesome!
Enjoy wearing under clothes and clothes that fit but because I have large breast and have survived breast cancer one breast is smaller than the other one and I wished you produced long line bras
You are a warrior, Lana. We'll see what we can do about your request. Stay amazing!
I ordered a product over 1.5 months ago and tried to contact someone to see why I have not received my item. The only response I got was when it is ready to be shipped you will receive an email.
Oh my! Sorry to hear that, Sherry. Let us fix this for you, please send us a DM at http://m.me/shapermint for faster assistance. Thank you!
I've enjoyed all my purchases from Shapermint! I have bought undergarments and Leggins camisole and the fabric was always fabulous and made a nice smooth line and washed very well. I've also enjoyed all of these sales and promotions that I have been notified for. Thank you Shapermint!
Good comfortable product at a fair price. Ordering process was simple. Shipping time was as stated.
That's a fantastic feedback, Maria. We're so happy to hear about your overall experience with us. Be one of our brand ambassadors. Here’s the link to learn more: https://shapermint.com/pages/ambassador
Very satisfied with the return policy and the customer service.
We're so happy that we resolved your concern accordingly, Ashley. Your satisfaction is our topmost priority. Spread the love!
I had already needed to make an exchange on my original purchase of 3 bras once before, which was a really easy process. When I needed to do a second exchange on 1 bra, the customer service was even more phenomenal. I couldn't ask for better service from a company, especially during a time like we're in right now with the Corona virus pandemic. I highly recommend Shapermint and will be a loyal customer going forward. Thanks and keep up the great service!
Wow! Music to our ears, Stacy! Thank you for letting us help you as well. Stay lovely!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry you weren't able to get a good fit, Susan. We're glad that you were able to get a refund though!