On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is not a girdle, it is a comfortable, shape improving undergarment. Perfect.
You've got us sporting big smiles, JoAnna. Let's keep the goodness coming. Sign up to become one of our Brand Ambassadors here: https://shapermint.com/pages/ambassador
I love the way that the Shapermint Wear feel on my body! It's not restricting and definitely doesn't roll and make you have to keep adjusting it! It smooths out all of the unsightly lumps and bumps! Shapermint Wear makes me feel beautiful at she 64! I'm a happy camper!
Oh, yaaaas! You have just made our team happy, Veronica! You're a perfect Brand Ambassador that we're looking for! If you're interested, we'd be pleased if you sign up here: https://shapermint.com/pages/ambassador
Great quality and feel, but most importantly it doesn't roll down at the waist.
I will be purchasing more.
Wow! Considering a spare?! That's so great, Maria! Keep the goodness coming! Sign up to become one of our Brand Ambassadors! Here's where you can learn more about it: https://shapermint.com/pages/ambassador
Ordering my wireless bra online was easy and arrived when they said it would. It's comfortable and fits nicely.
A comfy bra that fits perfectly! Feels heaven, right, Meg? :) Hey, you may want to join our Brand Ambassador Crew! You'd be a great fit for sure! Sign up here: https://shapermint.com/pages/ambassador
Very happy and excited to see how well it fit and easy to pull on.
Very comfortable. Love how none of the high waist products roll. They all stay in place
Feels so good to have worn something that helps smooth you out without compromising comfort, right? We feel you, Elaine. :) Hey, ever thought of becoming a Brand Ambassador? It must be the time for you and try to do it. Sign up here: https://shapermint.com/pages/ambassador
I purchased a few different items and every one of them is fantastic. They say they won't roll down and they certainly weren't lying. Wore them all day and was very active and they didn't move a bit.
That's so good to hear you find them fantastic, Tammie! You know what else is fantastic? If you join our Brand Ambassador Crew! You'd be a great fit for sure! Here's where you can learn more and sign up: https://shapermint.com/pages/ambassador
I am amazed by the customer service I always receive from Shapermint. They truly care about their customers and are eager to help and make sure you are happy with your purchase.
We always aim to deliver a great and friendly service, and we promise to be consistent whatever the concerns are, Carmen. Thank you for your kind words. We'd love to know how your shapewear is working well for you! :)
Very comfortable and great quality! Love these items!
So good to hear you loved them, Cheryl! You know what else you will love? You joining our Brand Ambassador Crew! We'd be pleased to have you as one. Sign up here: https://shapermint.com/pages/ambassador
Fits perfectly. Use everyday. Very Satisfied. Will recommend it to anyone of my friends.
That's so nice of you to do that, Terrie. Let's continue spreading love not just to your friends but to other women as well! :) You'd a perfect addition to our Brand Ambassador Crew! If you're interested, sign up here: https://shapermint.com/pages/ambassador
Wearing shapers have become par for the course. But wearing shapermint shaper gives you the ultimate experience. It holds, tightens and keeps everything in place.
Oh, yes! Must be the most beautiful thing we've ever heard and seen today, D. L. Thanks! Let's keep the goodness coming! Be one of our Brand Ambassadors! You'd be a perfect addition for sure! :) Sign up here: https://shapermint.com/pages/ambassador
Always fit great, hold things in, and don't roll down or wedge up. Love them!
Nothing feels greater than what fits perfectly on you, right? We feel you, Camille. :) Ever thought of becoming a Brand Ambassador? It must be the right time to do it. Here's where you can sign up: https://shapermint.com/pages/ambassador
Loved my Empetua shaping leggings so much I ordered a second pair. I had a problem with my second order (Completely my fault!) and when I called Shapermint my issue was resolved courteously and immediately.
That's amazing, Melanie! We'd love to know more how it's working well for you. You'd be a perfect addition to our Brand Ambassador Crew! Here's where you can sign up: https://shapermint.com/pages/ambassador
I ordered a Shapermint bra in black. It is truly the best bra style that I have ever tried. I am just waiting for the white one to arrive.
Oh, yesss! Truly it's every women's comfiest companion, Karen. We'd love to hear more from you! Sign up to become one of our Brand Ambassadors. You may head over to this link: https://shapermint.com/pages/ambassador
Love the customer service and the quick returns and exchange. I bought them and they were too big. They immediately responded on how to do my return I was doing an exchange. The new ones came in the mail within a few days after they rec'd the return.
Yay! Hope that the new ones are working well for you, Denise. We'd love to hear more about it. :)
I received the bralette to try and was a bit disappointed with the sizing. The size chart needs to be amended to accommodate larger sizes. My experience with Shapermint has only been top-notch! Great company and even better customer service.
We got you, Deirdre. We won't stop until you got your perfect fit! Allow us to further assist you on this with our FREE exchange. Please send us a message with your order details through this link: http://m.me/shapermint
Best way to buy shapewear! Great product but be aware of the crappy Cdn dollar when converting the price.
So good to hear that it's working well for you, Laura. Wish we can do something about the price conversion though. No worries, that's the very reason we offer those beauties at a very affordable price.
Service à la clientèle rapide et courtois. La qualité des produits excellent, et la rapidité à recevoir les produits.
You've just made our day brighter, Micheline. You may want to join our Brand Ambassador Crew! We'd be pleased to have you as one. Here's the link: https://shapermint.com/pages/ambassador
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Sweet! Glad you loved it, Linda. Sign up to become one of our Brand Ambassadors! We'd be pleased to have you as one! Here's where you can learn more about it: https://shapermint.com/pages/ambassador