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ShapermintReviews 7,384

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

California
3 reviews
0 helpful votes
Follow Donna J.
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I was very happy with the fabric on Shapermint, & it didn't feel too confining. I love the biker shorts with dresses as your thighs don't rub together and all my fluffies are kept in check. Fabric is soft & comfortable. Will definitely be buying more from Shapermint in the future.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

We're glad to know that it works perfectly well on you, Donna! Now is a great time to buy more as we celebrate our Black Friday in July Sale. Get up to 70% off on your next purchase. Shop here 👉🏻 https://shapermint.com/collections/black-friday-in-july🖤

Georgia
1 review
0 helpful votes
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Who knew bras could be comfortable?!?
July 14, 2024

Seriously, who knew? I'm a 38DD and have never found a bra that was comfortable, supportive (without underwire), and affordable until now. I was worried about not being able to try on before buying but the guarantee and the price put me at ease. When the order arrived (a couple of days earlier than anticipated), everything fit well and each bra came with an extender "just in case". Now I'm enjoying having full support, being comfortable, and not having a stray underwire poking me. Yay!

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for sharing your experience, Mary! Your feedback brightened our day. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts!🖤

Canada
1 review
2 helpful votes
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I've ordered from this company a few times and am generally satisfied, especially with the quality. It's important to measure yourself for proper sizing, and know that "high-waisted" can be higher than you might think! The prices aren't always consistent, so watch them for a while to know what's a good deal. You'll also get more offers just before checking out. Please pay attention to precisely what the offer is before choosing it.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for your thoughtful feedback, Wendy! We're glad to hear you're generally satisfied with the quality of our products. Your advice on measuring for proper sizing is spot on, and we appreciate you highlighting the importance of understanding the fit of high-waisted items. If you have any concerns or questions, please don't hesitate to reach out by sending us a private message here 👉🏻 https://m.me/shapermint Thank you!

Canada
1 review
1 helpful vote
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New Customer
July 12, 2024

I'm a new customer to Shapermint, and I purchased the cami & shapewear. I just love them and they hold everything in where is should be.p

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

We're happy to hear it gives you the support you needed, Janice! Our Black Friday in July Sale is still going strong. It's the perfect time to expand your collection with up to 70% off your next purchase. Shop here 👉🏻 https://shapermint.com/collections/black-friday-in-july 🖤

New York
1 review
1 helpful vote
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Awesome everyday shapewear!
July 12, 2024

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for your feedback, Mara! We understand your concern about the materials being hot in the summer and will take it into consideration. No worries—we offer free exchanges for any style that suits you better or makes you more comfortable. Just send us your order details here 👉🏻 https://m.me/Shapermint?ref=w15260442. We appreciate you sharing your experience! In the meantime, our Black Friday in July Sale is still ongoing. Feel free to explore more of our products 💕

GB
1 review
1 helpful vote
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I've just bought my 3rd Truekind Shaper Bra. These are so comfortable, I honestly had no idea that a bra could be so 'not wearing a bra' comfortable. And it gives a great shape - I've had a number of comments about looking good, & a few asking if I've lost weight! Thanks it for me now, only these bras in future.
My only negative is that the money off codes don't seem to work in the UK. And do be careful that you don't accidentally sign up to the Club as I did so & was suddenly charged about £5 &, had I not cancelled the membership immediately, would have incurred the same charge every month!

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

We're thrilled to hear that it works perfectly for you, Sue! The club is a special offer available when you place an order, and you have the option to accept it or not. It provides access to exclusive benefits, including FREE PRIORITY SHIPPING, DEDICATED 24/7 CUSTOMER SUPPORT, EXCLUSIVE CONTENT, a SECRET COMMUNITY, and SPECIAL DEALS and FREEBIES for members! You’ll also enjoy special discounts and early access to sales and product launches. Let us know your thoughts, and if you have any questions or concerns about the membership or coupons, feel free to reach out here 👉🏻 https://m.me/shapermint, and we'll assist you right away! 💖

North Carolina
1 review
1 helpful vote
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Best Bra Ever!
July 14, 2024

I was looking for a bra that didn't feel like the typical bra but still giving you full coverage. After trying my first one, I ordered two more. I look forward to purchasing more bras and more from Shapermint.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for your feedback, April! We're delighted our bras have met your expectations for comfort and coverage. We're thrilled you've already ordered more and look forward to continuing to provide you with products you love. Now is a perfect time to buy more during our Black Friday in July Sale, with up to 70% off your next purchase 🛒

Louisiana
1 review
1 helpful vote
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Super comfortable and effective!
July 12, 2024

I love my Shapermint bras and camis. They're incredibly comfortable. I'm always amazed when I wear them about how often I forget I have them on. The only things stopping me from giving a 5-star review is that I haven't tried everything yet and I'm still working on finding the exact correct size for my body. I also wish the prices were a bit lower, but I appreciate Shapermint's efforts to give discounts, coupon codes and sales.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
over a year old

We’ve got you covered, Beth! Our Black Friday in July Sale is happening now 👉 https://shapermint.com/collections/black-friday-in-july! Enjoy up to 70% off and more coupons. Just send us a private message here 👉🏻 https://m.me/shapermint🙂

Nebraska
1 review
0 helpful votes
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Don't like my bras
July 6, 2024
Updated review

I recently purchased 4 of the wire-free support bras. My mistake. I should have bought one and tried it. I do not like the fit. The band around the bottom will not stay down. It is more like a padded bra than one yo give extra support. It makes my boobs look even bigger than they already are. I look like a football player with pads! I know people love them. Not me! And I have drawers full of other products from you that I love. After many years, this is my 1st BIG DISAPPOINTMENT!

Date of experience: July 6, 2024
Shapermint R. Shapermint Rep
over a year old

We're sorry that the band of our bra won't stay down, Linda. We're here to help! DM us here 👉 https://m.me/Shapermint?ref=w15260442 so we can address your concerns about the issues you have with the bra as swiftly as we can.


Love my things!
March 3, 2021
Previous review

Great experience with Shapermint. Love the products and sale prices are right on.

Date of experience: March 3, 2021
Indiana
1 review
0 helpful votes
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Good customer service: one of my orders was missing one item, I sent my complaint in 24 hours they responded me and they have already generated an order with missing item. All the products fitted me wonderfully. Quality is the best.

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

We're glad to hear you had a positive experience with our customer service, Claudia. We strive to resolve any issues quickly, and we're happy we could assist you with the missing item. We're also delighted that all the products fit you wonderfully and that you find the quality exceptional. If you need any further assistance, feel free to reach out👉🏻 https://m.me/shapermint.

Canada
1 review
0 helpful votes
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2XL - 38/40 DD Very comfortable and supportive for everyday wear (work, playing/chasing my children around). Breathable material helps keep the girls from being too sweaty.

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

It's wonderful to hear that the breathable material helps keep you cool, Kylee. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤

Massachusetts
1 review
0 helpful votes
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Good fit and comfortable
July 6, 2024

I have leggings, bras and panties from shapermint. They all fit well and are comfortable. My items are true to size. The prices are reasonable and my orders arrived on time in good condition.

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

Fantastic to hear, Amy! Your feedback has made our day. Why not expand your collection with our Black Friday in July Sale? Enjoy up to 70% off on your next purchase. Shop now for amazing discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤

North Carolina
1 review
0 helpful votes
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I have purchased two camisoles and I am amazed. The fabric is premium and holds me in so nicely. I am in my late fifties and have had three children. These get rid of my "grammy" stomach!

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

That’s wonderful, Colleen! Your feedback brightened our day. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤

Canada
1 review
0 helpful votes
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Good fit.
July 6, 2024

Good fit nice 👍 recommended to others would love to share with other perfect 👍 fit for women. Should try it. Help millions of buyers just like you find the best of the best… and steer clear of the rest.

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for your wonderful feedback, Manmeet! We're delighted to hear that you found a good fit and have recommended our products to others. Sharing your experience helps millions of buyers like you find the best options. If you have any further questions or need assistance, feel free to reach out 👉🏻 https://m.me/shapermint. Thank you for supporting us!

Georgia
1 review
1 helpful vote
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They are comfortable and doesn't roll down stayed in place I can walk around and no problem and I liked it thank you alot this is my first time purchase this was hearing a alot of good reviews

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Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for your feedback, Tinethia! We're so glad to hear that you found our product comfortable and that it stayed in place. It's wonderful that your first purchase lived up to the good reviews you heard. If you need any further assistance or have any questions, please don't hesitate to reach out 👉🏻 https://m.me/shapermint. Thank you for choosing us!

Texas
1 review
0 helpful votes
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I love the 2 piece! It gave me a huge boost of confidence. I havent worn one in 10yrs. I have been uncomfortable in my body since the bitth of my child. Thank you for helping me feel like my self!

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you so much for sharing your experience! We're thrilled to hear that you love the 2-piece and that it gave you a confidence boost. It's wonderful to know that our product helped you feel comfortable in your body again. If you need any further assistance or have any questions, feel free to reach out 👉🏻 https://m.me/shapermint. Thank you for choosing us!

Washington
1 review
1 helpful vote
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I've never posted a complaint in all my years of online shopping. This is the first.*

Shapermint shops to the wrong address EVEN WHEN YOU PROVIDE THE CORRECT ADDRESS!

Once the package is shipped, customer service is through -
Bot service reps ONLY!
NO HUMAN REPS TO ASSIST!

If you want to buy this product, go to a third-party like AMAZON.

Don't make this mistake ordering from this company directly…
*REFUNDS ARE NOT GIVEN TO CUSTOMERS WHEN THE SHIPPING ADDRESS IS INCORRECT
AND ITS PROVEN TO BE THE COMPANY's FAULT

Date of experience: July 2, 2024
Shapermint R. Shapermint Rep
over a year old

We’re sorry to hear you encountered this issue, C G. We're here to find the best solution for you. Please share your order number and email address with us through this link 👉 https://m.me/Shapermint?ref=w15260378, and we'll assist you further until everything is resolved.

Pennsylvania
1 review
1 helpful vote
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I received so many ads for Shapermint over the years, but finally decided to give their products a try 3 months ago because I had a dress that fit really well but actually showed my belly's cellulite! So I purchased a cami in size 3X, and was thrilled to see that at 5'0", it fit like a minidress! More importantly, it hid my cellulite and the compression felt supportive. Since that initial order, I have purchased 4 more camis, 4 high waisted shaper shorts, and my absolute favorite, 2 high waisted boy shorts, which are the perfect length for short people! Finally, I just ordered the bandeau strapless bra, and as it advertised, it gives me support with no underwire! These products are FANTASTIC!

Date of experience: June 27, 2024
Shapermint R. Shapermint Rep
over a year old

Fantastic to hear, Nicole! You’ve made our day with your feedback. Why not add more to your collection with our National Shapewear Day Sale? Shop now for amazing discounts!

Ohio
1 review
1 helpful vote
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Comfortable
June 28, 2024

Love the bra I bought so much i ordered another one. It is so soft and comfortable. The delivery was very quick. Probably will order more going forward.

Date of experience: June 27, 2024
Shapermint R. Shapermint Rep
over a year old

Awww, Teri, you're melting our hearts! We're so happy to be a part of your life, and we're thrilled that our product gives you the support and comfort you deserve. If you’re thinking of expanding your collection, now’s the perfect time—our Labor Day Sale offers up to 70% off! Don’t miss out on these incredible deals!

Canada
1 review
0 helpful votes
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I really like the look and quality of the garments. Would like to see more colours. I also find the costs quite reasonable.

Date of experience: June 27, 2024
Shapermint R. Shapermint Rep
over a year old

Thank you for your feedback, Ginette! We're thrilled that you like the look and quality of the garments. We appreciate your suggestion about more colors and will pass it along. It’s great to hear that you find the costs reasonable. If you have any other ideas or need further assistance, just let us know 👉🏻 https://m.me/shapermint

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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