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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
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Hello,
I was very happy for the first exchange but have had no response since initiating another exchange. The small was too small and the large is too large. I would like to get the medium in exchange. I have reached out numerous times with no response!
Thank you
The products are fantastic. The only thing preventing me from ordering more is the constant hounding me via email to acknowledge that I received it and post a review.
The item I bought was too large so I wanted to return it. Customer service offered me to keep the item and give me a gift card for the same amount.
I have used other shapewear that was much cheaper and of course it would roll or just not meet my expectations. I seen the reviews and went off the chart to get my size in hopes this shapewear would work perfectly with my dress on my upcoming dress. Unfortunately, it does exactly what the other shapewear does that was 3-4x cheaper. Doesn't hold up/rolls down and that is a little disappointing as it wasn't cheap. :( I will say shipping was fairly quick and I appreciate that!
Ordered 3 items. Received 2, because the other wasn't in stock.
L should have been informed at time of purchase. Options were to change colors, take $20 credit or wait. I waited.
The products are good quality, but don't do for me what they do for the models in the ads who have clearly had work done. They work, but they don't work miracles.
I believe Shapelx is to help women feel better about themselves. I was excited when I finally received mine, it was a beautiful color & did the job! Made me feel like I haven't in years...
It was easy navigating the website. I loved all the products!
The cup size was way too large. I'm a 42B but the cups were closer to a D. The item arrived bagged with the cups completely mis-shapen. Returning was a chain of emails where I repeated the issues, had to send photos of the items, then send photos of all the packaging, they offered gift cards good for 30 days for more money... If you hang in there you can eventually get your money back which was 👍
Great customer service, great products. When i received my initial order, the item was not the right fit for me. I reached out for a return and they were super helpful and got the items to me in another size quickly.
I saw 2 bras I'd been wanting on sale for bogo free so I hopped on it. When the bras came and I took them out the packaging they looked a little small. I went to put them on and they were a little tighter than I prefer. Caused me to go back and read the details where it showed for bras to order one size up. I wish I had seen that prior to placing my order but when ordering bras I think most women would just order their regular size not size up like we would for actual shapewear. I do love the bras but they are a little tight
I recommend reading the size measurements for the products because I find that they're a bit off but customer service is absolutely great and they've been super easy to work with and exchanging the item. The quality of the clothes are also really great
On peut tenir toute la journée sans etre comprimé juste choisir une taille inferieur pour avoir l'effect gainant.
I am a larger girl, and needed some bras post-surgery and these were recommended by my doctor. These are beautiful, don't look "medical" and are both super-comfy and supportive. Highly recommended!
I bought this to wear under a dress for a black tie event. I used the sizing chart (rather than my usual size) and the shapewear fit well according to that size range. I've used other brands of compressing shapewear, and found most roll down or cause uncomfortable shapewear. This one didn't. Aside from the compression, I didn't notice it all evening! As a plus size woman, it helped me to feel more confident.
The only downside I'd offer is that it is a little difficult to loop the optional binder onto the hooks of the shapewear, but not a big enough deal to affect my purchase.
I really like that the belly area is SMOOTH. You cant see that youre wearing a faja through your t shirt. Only issue is they dont have an XS size. Small is the smallest size. I wish they offered XS.
Although I was receiving notifications about how my service was with the product, I had actually never received the shaper. I had to reach out to customer service and spoke with Emily to assist with the issue. I was not happy with the delay.
Have bought a few from here and love the way they fit how comfortable the material is. I work some days 16hrs shift and it feels like I don't even have nothing on
Make sure you order right size. I should have ordered a size up, because it was a struggle getting into. The product is breathable and doesn't feel tight or suffocating. Next time I will make sure to order right size.
It was an easy way to order. I looked at the reviews and decided what I needed. I had no problem with the order process.
Order was delivered in timely manner dealing with Customer Service on how to return was easy. Quality of items good however didn't need after all so returning
I received my order on time and love the new full coverage body suit. I got it in brown and black and they are a life saver. Medium compression.
Quick delivery, well packaged. I like the zipper feature so that you can use the restroom without having to take the shapewear off. The cups were too large for my chest (smaller breasts, larger bottom). The dress I wore it with was flowy at the top, so it hid the cups but it would not look right with a from fitting dress.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality