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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
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I placed my order at the beginning of the month and with life getting so busy I realized weeks later that I never received my order. I emailed customer service and they shipped out their product immediately and I had it within no time.
Only issue i have is the price for shipping from usa which i can't really complain about as it came quicker than expected. The product is PHENOMENAL im a uk size 16 and both the jumpsuit in a medium and it fits and sucks everything in. I have a curvy figure, boobs bum and no stomach but thighs so i was really scared that this wouldn't fit. But it stretches like crazy. Definitely worth the money and will be buying more. I've bought 3 of their high waisted leggings also off of their tik tok shop also was NOT disappointed. Great product
My first package was stolen because the carrier just left it out in the open at our apt mailboxes. I would have received that package almost a week in advance for the event I needed the shapewear for. They reshippped the item and I asked could I get express delivery since the carrier lost the package and I needed the product for that weekend. They stated I would get it in time because they upgraded to express shipping and I would receive the tracking in about 3-5 days. I'm glad I went ahead and ordered the same thing again and paid for express shipping because my order arrived a day before my event and I was able to wear it. The one they reshippped to me arrived after my event and I would have been disappointed. I will be returning the item.
Horrible delivery. Package was stolen due to where the carrier left it. Asked for replacement because I needed it for an event that weekend and they said they can't express it. I had to pay another $95 to get the item again and pay for express delivery.
I received my hip/butt shapewear and immediately tried it on with two of my bodycon dresses— big success! I love how seamless the shapewear laid and how confident it made me feel.
The shipping was fast. The fit was even better. I hate wearing form fitting clothing because of by stomach. Let me tell you, this shapewear highlighted my curves and flattened my stomach. There was no evidence of a shapewear insight. I will definitely be ordering another. It's true to size, so order according to you measurements.
I love how the shapewear cinches my waist and is somewhat comfortable to wear with nothing or just by itself. I say somewhat because I don't usually wear any shapewear and it's something I had to get used to. But it's breathable and I've worn it with and without clothes at home and saw a difference from the first wear.
I don't use shapewear much these days but needed some for a costume. I ordered hoping it would just be good enough for a night but it's so comfortable and effective i can't wait to wear it for special occasions. I grew up with hosiery and corsets so this is quite a nice improvement. Would recommend 👏🏼
I love this jumpsuit so much, good fabric but the size I ordered was small for me. When I requested for an exchange the customer service was fast and reliable
I'm really impressed with these shapewear! They hold everything in place and are super comfortable. You can't go wrong with this purchase!
The material is good, breathable and worth the price. Tough time getting it on, but it doesn't look like it's going to tear any time soon.
I am a repeat customer, unfortunately this delivery was delayed due to a shipping label issue, it was resolved rather quickly.
I was on the Wacoal bra site looking for a front close bra. I found one and when I ordered the brae the Shapellx name came up. I thought that was part of Wacoal. I also was charged $20.00 for a surprise gift. I have been wearing Wacoal braes for many years and ordered my brae size. When my brae arrived I laundered it on delicate and cold water and air dried. The brae is too big in some parts and too tight in other parts. My surprise gift is a size XS stretch slack like pants. They remind me of slack liner underwear. I have come to realize that your company is not connected to Wacoal. I feel like this is Bait and switch.
I sincerely wanted to try Shapellx, I ordered two items which were both too small. I returned one for exchange for a larger size, but return item was the same size as the the one that was too small. Now, I'm stuck with two of items that are too small.
Shopping experience is great, just not sure about it yet!
The shape wear leggings that cost 100 and something dollars I did not receive and was charged to my credit card and I don't know where they are I believe I ordered them a couple weeks ago like you said on October 14, but I don't remember getting them in and I haven't seen them so I don't know where they are
Very good shopping experience had all the sizes we needed. Looks like nice merchandise.
I've been using shapellx for years. Once I try a product that works I will continue to utilize that product. I have shapeware from this company from years ago that still fits and still works. Shapellx is what I need to have me snatched and lifted without surgery.
This is ordered petite but still had to have it shortened. This is a beautiful outfit. Fits like a glove and great for holiday events.
This shape wear is great quality. It's my second time purchasing from this company. I love the way there garments hide all my flaws. I will definitely be buying again.
I am writing to express my deep frustration regarding an exchange process that has now extended for nearly two months without resolution. What should have been a simple transaction has turned into a prolonged and confusing ordeal due to inconsistent information provided by multiple representatives.
After receiving conflicting guidance, I took the time to write a detailed four-paragraph email outlining my experience and clearly stating what I was trying to accomplish. I complied with all requested steps—returning the items at my own expense, providing photos, receipts, and product details. I was then assured that the correct product would be sent.
However, upon receiving the package, I was dismayed to find the exact same incorrect items I had just returned. This is not only disappointing but entirely unacceptable. I am now back to chasing responses via email, which is exhausting and inefficient.
I have been a loyal customer for over a year, placing orders through two different accounts. But this experience has made me seriously reconsider continuing with your company. If resolving a simple issue requires this level of effort and time, I cannot justify the mental bandwidth it demands.
I am requesting immediate and definitive action to resolve this matter. Please escalate this to the appropriate team and ensure that the correct product is sent without further delay.
Hello,
I was very happy for the first exchange but have had no response since initiating another exchange. The small was too small and the large is too large. I would like to get the medium in exchange. I have reached out numerous times with no response!
Thank you
The products are fantastic. The only thing preventing me from ordering more is the constant hounding me via email to acknowledge that I received it and post a review.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality