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ShapellxReviews 11,698

4.5

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,587
value
44
shipping
47
quality
3,453
This company responds to reviews on average within 1 day

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27,458 reviews

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Illinois
1 review
0 helpful votes
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Unsatisfied
July 2, 2021

Horrible product, straps are in the way of the bra, zipper on crotch too far back, and the support is minimal! For the price on this item I expected somewhat of support!

Date of experience: July 2, 2021
Shapellx U. — Shapellx Rep
over a year old

So sorry about that, Efigenia and we'll let the team know about this. But for us to turn this around, send us a DM so we can quickly sort thing out.

Minnesota
1 review
0 helpful votes
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Unhappy
July 2, 2021

Runs very very small and after paying 75 dollars i have to pay to send it back. Looking forward to my refund and i will now shop here again.

Date of experience: July 2, 2021
Shapellx U. — Shapellx Rep
over a year old

We’re sorry to hear about your disappointment, Yolanda. No worries, we're here to help you get an exchange until you get your perfect fit. Please send us a DM with your order number and email address.

Pennsylvania
1 review
0 helpful votes
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Shapewear
July 2, 2021

The shape wear I purchased is good one of the best i have the one thing I wish I did was purchased a second size down

Date of experience: July 2, 2021
Shapellx U. — Shapellx Rep
over a year old

Yassss! Thank you so much for the love, LaShanda. If you need further help, we're just a DM away.

Florida
1 review
0 helpful votes
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Xcellent
July 2, 2021

Xcellent, I'm very satisfied with my purchase, I'm considering going down a size and get the one with the side zipper

Date of experience: July 2, 2021
Shapellx U. — Shapellx Rep
over a year old

This just makes our hearts sing, Kia! Thank you for sharing this, and we look forward on your next purchase.