On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
Shapellx Reviews Summary
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love these jumpsuits, I ordered 3, the only reason didn't give 5 stars, a little hard to get into, but once you get it on it's great. Also does show a little too much cleavage.
As a woman who is plus size I just want to say thank you for helping me my confidence back. I would love to show my results and show others, whether you are a small or 3x. Shapellx represents you!
It was a great product and experience. The bra wasn't my size but I got refunded with the full amount and also a $10 voucher to use for next purchase which was really great. Hopefully this purchase will be my perfect size!
Specific details about sizes will have been great
I ordered the wrong size, and I'm going to see if it fits my daughter instead of returning it. It looks like excellent quality
I'm a 5'2", 147 pounds lady with a gut... I normally wear larges and sometimes mediums. I was told by a representative that the shapewear usually runs small so I stuck with a large. My gut was not held in at all. I was extremely disappointed as I bought it for a formal event and the gut was still loud and proud. If you're looking for the snatch you see in their videos, would size down. I'll be looking into their return or exchange policy this weekend.
I received the first step of exchange with a link to follow 2 days ago. I am still waiting for further instructions to ship my garments back. I want one size larger on 3 pieces. I'm unable to move further since assistance has stopped.
The material had a comfortable feeling and I liked the shoulder hook adjustments, but the overall bra fit was too small. I will exchange for a larger size.
Fast and easy website
Shopping and online payment processing was fast and easy
Items properly packaged
My order arrived promptly
I like the product and texture
The only issue I have with product is the opening of garment for bathroom use -though maybe great for some women It's a bit difficult for me since I have back pain
Easy navigation quick service informative prompt
**************415
Customer service is the best, they respond quickly and provide timely information and resolve issues. I love the quality of all the items.
I bought several tummy control bodysuits they are the best ever. Love them!
I have tried contacting customer service twice to return an item. The website makes this sound simple, but it isn't simple if you don't follow through on your part of the deal.
Many of my shape-wear pieces are from ShapeLLX and I've worn and washed them several times and they keep their shape and snatch capabilities with every wear.
The Bra I ordered is very comfortable but the cup size needs to be bigger. I need to return it. Hoping to size up and exchange 🙏🏼 with no problem.
RCVD my package 📦... tried it on and PRESTO... INSTANT SEXY! Hugs my curves 🤗 and even bent over... to test the material and noticed the peek a boo so I can even go Potty (pee). I thought... YESSSSSS!****
I have order a XXL and I looked horrible. It didn't hold in anything. Maybe I am just shaped funny lol But, I am big on top and don't have thick thighs and no butt. Maybe padding in your shapewear on the hips and thighs for those who don't have would be a next project...?
Packaging was nice and I had very fast shipping, hopefully it's the same this time, if that's the case I will recommend to all my friends and family, one thing that can discourage me from purchasing is delays in shipping … the quality of the product surpassed my expectations and the fast delivery just complemented the experience.
I thought it would shape me a little better. I don't like the way it fits or makes me look under my clothes. Im sorry and I bought 3 different ones 😔
The product l recently bought got torn when I was trying to put it on so I am very unhappy about spending such money for something that I have thrown away
I was so drawn into the influencers advertising on YouTube, it didn't fit/feel right. Also, I wasn't able to track the order.
The sizing charts are very helpful. The model's explanations about each garment are excellent!
I received my items faster than expected and it was nice to get a free item.
This is my first shapewear I think I have tried from this company. I'm excited to wear them out. Good quality and I think they will make my body look slim and sexy with whatever I decide to wear them with. Would recommend.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members