business logo of Shapellx

Shapellx

Overview

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
856
value
33
shipping
35
quality
3,477
This company responds to reviews on average within 4 days

Instant Feedback

19,708 reviews
How would you rate Shapellx?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
0 helpful votes
Follow Keilana H.
Unfollow Keilana H.
Send Message
Share Review
Report Review

I am 5'7", 180lbs with a 28 in waist and 42 in hips, so my legs carry a lot of my weight. I wish this swimsuit was just slightly more elastic or had a little more give in order to get it on because I end up hopping around, LOL. However, looks SO good once I squeeze it on.

Date of experience: May 22, 2025
California
2 reviews
0 helpful votes
Follow Ash F.
Unfollow Ash F.
Send Message
Share Review
Report Review

Good product, nice customer service
May 31, 2025

I needed to exchange something I ordered as I forgot to change the size on onenof the products and they got back to me within 24 hours and the problem was solved immediately! Theyre very communicative on top of it being an excellent product

Date of experience: May 21, 2025
Texas
1 review
0 helpful votes
Follow Joanie B.
Unfollow Joanie B.
Send Message
Share Review
Report Review

Underwired bra
June 1, 2025
Updated review

It was horrible no one was concerned about my package it was stuck in Whipple NJ for weeks when I call gotv a recordering saying they were busy and to call back. I did got the same I email first their response was that they had packages more important than mines I wanted my refund and then my package was being processed so for that reason I won't be ordering anything from you guys anymore

Date of experience: May 22, 2025

Very easy and simple
May 11, 2025
Previous review

Very easy and simple

Date of experience: May 1, 2025
California
1 review
0 helpful votes
Follow Melinda C.
Unfollow Melinda C.
Send Message
Share Review
Report Review

I'll be BACK!
June 2, 2025

Wonderful all the way around (my curves)! 😁 I was pleasantly surprised by the fit, compression and workmanship. To be honest, I could probably go down a size... But I'm just so pleased with how it feels I'll just buy another in a smaller size!

Date of experience: May 14, 2025
Texas
1 review
0 helpful votes
Follow abacus w.
Unfollow abacus w.
Send Message
Share Review
Report Review

Very good shapewear
June 5, 2025

I sized down, as is recommended for shapewear, and am very thrilled with the purchase. It's honestly one of the few shapewear purchases i've been genuinely happy with. It gives me the perfect silhouette and makes clothes that are just a little snug fit perfectly again. There's a bit of discomfort during extended wearing sessions, namely the zipper digging in just under your sternum, but i can't complain too much.

Date of experience: May 26, 2025
New York
1 review
0 helpful votes
Follow Alana L.
Unfollow Alana L.
Send Message
Share Review
Report Review

Third time purchasing from them and I'm quite satisfied with each purchase and customer service. The shorts type shapers I thought would dig into my legs and have that sausage look, and it didn't. Very happy!

Date of experience: May 8, 2025
Pennsylvania
1 review
0 helpful votes
Follow Teisha A.
Unfollow Teisha A.
Send Message
Share Review
Report Review

So Comfortable
May 24, 2025

I am very pleased with my order and plan to order another one. The comfort ease and no mess accessibility is what works so well for me. If I could add/change I would incorporate more compression in the lower abdominal area to help really pull it in that trouble area.

Date of experience: May 14, 2025
Louisiana
1 review
0 helpful votes
Follow Kerri G.
Unfollow Kerri G.
Send Message
Share Review
Report Review

My new favorite swimsuit!
May 16, 2025

I am 6' tall and have had a terrible time trying to find a suit that actually fits. I previously purchased a shape wear swimsuit (laces up in the back) from a different company and liked it, so I took a chance. Not only does it fit perfectly, but it arrived early, Literally 2 hours before I left for my trip! The swimsuit is beautiful. I got the red with the lace- up section at the waist. It's super comfy and supportive-- especially the criss-cross aspect of the straps! In addition to the beach, I also wore it under my clothes to hike to waterfalls in Hawaii. This suit has replaced the one to which I previously referred, hands down!

Date of experience: May 6, 2025
New Jersey
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Send Message
Share Review
Report Review

Snatched and tight
May 15, 2025

I like this one better because it smooths the back and by bra line. I should have sized down for more of a butt lift but overall I'm happy. These are the only ones that dont show a line on legs in my jeans.

Date of experience: May 5, 2025
California
2 reviews
0 helpful votes
Follow August W.
Unfollow August W.
Send Message
Share Review
Report Review

I returned the product
June 3, 2025

The swimsuit top was I'll fitting, though I can see how it would work for some people. I returned both swimsuits and while the refunds took a little time, it appears they are processing. It was worth a try!

Date of experience: May 25, 2025
New York
1 review
0 helpful votes
Follow Hope H.
Unfollow Hope H.
Send Message
Share Review
Report Review

Comfortable and perfect
May 27, 2025

Everything from start to finish is great about this product. Y Delivery came in a timely manner and fit is perfect. Easy to put on by yourself. Definitely lifts my flatty and not to restricted. The side zipper is genius. Love it! Ordering another.

Date of experience: May 17, 2025
Washington
1 review
0 helpful votes
Follow Keisha B.
Unfollow Keisha B.
Send Message
Share Review
Report Review

Very Nice Fit
June 5, 2025

I got a total of 4 and each of them is great. I really like the longer zipper for the bathroom. I'm definitely going to purchase more. I just wish they all the option of the coffee brown color for us brown skinned ladies. That's our nude.

Date of experience: May 26, 2025
Nevada
1 review
0 helpful votes
Follow Kathy F.
Unfollow Kathy F.
Send Message
Share Review
Report Review

They do what they say
May 26, 2025

I got a size too small for myself unfortunately but, that's okay because it motivates me to continue to lose weight and fit into it normally. I can fit into it now but, it is slightly too tight. Anyway. Sucks your stomach in for sure! It definitely does do that. Ladies, if you can, definitely get it. It'll boost your body. I am 5'3 169 got a M. Quality is good.

Date of experience: May 16, 2025
Maryland
1 review
0 helpful votes
Follow Tasha C.
Unfollow Tasha C.
Send Message
Share Review
Report Review

Not impressed
May 30, 2025

Beautifully packaged and arrived quickly. I do love the bodysuit that I received as my random $13 item. But I am not impressed with the shapewear. The high waist shorts are thick, and instantly made me sweat. They do have good tummy control but they also just pushed the fat up my back and out the top of the shorts. So I had a big fat roll where the shorts stopped. I was impressed that the legs never rode up on the shorts. But you can definitely see the thick zipper area through my clothes.
The other shaper that I received was a full body, with the bra area, so this did not create the fat roll at the top of my back, however this shaper was very thin and provided no shaper control. Also the bra cups are padded and the pads must be foam because they arrived with creases in the cup area, which is un appealing.

Date of experience: May 20, 2025
Washington
1 review
0 helpful votes
Follow Addie G.
Unfollow Addie G.
Send Message
Share Review
Report Review

First product I tried and I LOVED IT!
May 26, 2025

Comfortable for all day wear, stretchy material. This shapewear (size L) was perfect for my backless dress and it gave me just that extra slender support I was needing to really shine through in with my dress.

Date of experience: May 10, 2025
Louisiana
1 review
0 helpful votes
Follow Reggie V.
Unfollow Reggie V.
Send Message
Share Review
Report Review

Not happy right now
May 9, 2025

Product to small. I requests for a larger replacement on April 17th Haven't heard from them. They said that as soon the product was available they you let me know when they shipped it out. Haven't heard anything. Not happy right now.

Date of experience: April 29, 2025
Virginia
1 review
0 helpful votes
Follow SARAH M.
Unfollow SARAH M.
Send Message
Share Review
Report Review

Great Customer Service
May 17, 2025

At first, my experience was not going well due to a mishap with my address and shipping. But eventually the service team sent me a new order and I got exactly what I wanted. Happy with the end result!

Date of experience: May 7, 2025
Georgia
1 review
0 helpful votes
Follow Tinesha H.
Unfollow Tinesha H.
Send Message
Share Review
Report Review

Great shape
May 19, 2025

The shape wear is just as on site. Get your measurements and order accordingly. I got it to wear under my wedding dress so haven't used it for it purpose yet but wore it for 30 mins and it was comfortable.

Date of experience: May 9, 2025
Illinois
1 review
0 helpful votes
Follow Shanika J.
Unfollow Shanika J.
Send Message
Share Review
Report Review

Love it! Can't wait to get another
May 12, 2025

It doing exactly what it supposed to do. I will be going back for a different shape wear. I have never own something of this caliber. Although I do have a lil bit problem breathing in it but can't complain. It helping me with my weight loss journey.

Date of experience: May 2, 2025
Virginia
1 review
0 helpful votes
Follow Natasha F.
Unfollow Natasha F.
Send Message
Share Review
Report Review

Hassle free
May 5, 2025
Updated review

Great experience with customer service thus far. Hassle free and easy. Their products are great quality, however I seem to size incorrectly when I order certain products. I've never had an issue returning anything.

Date of experience: April 25, 2025

Quick and easy!
June 15, 2024
Previous review

Quick and easy! Love payment options!

Date of experience: June 5, 2024