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ShapellxReviews 4,320

4.1

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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
864
value
41
shipping
44
quality
3,478
This company responds to reviews on average within 4 days

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19,782 reviews

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California
1 review
0 helpful votes
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Expected more
October 4, 2022

While I rcvd it on time and intact tad disappointed for the price I expected better quality

Date of experience: October 4, 2022
Texas
1 review
0 helpful votes
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Well pleased
October 4, 2022
Updated review

Easy website to use and received product in a timely manner.

Date of experience: October 4, 2022

Easy website
September 27, 2022
Previous review

Easy website

Date of experience: September 27, 2022
Florida
1 review
0 helpful votes
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Exactly as Promised
October 3, 2022
Updated review

All I can say is this product does EXACTLY what it says it is going to do. I have used several shapers and there is always something that it missed but this is the TRUTH. I plan to purchase another one.

Date of experience: October 3, 2022

So far the ordering experience is very easy
September 12, 2022
Previous review

So far the ordering experience is very easy

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Good...
October 2, 2022

The shopping experience was relatively easy for me. No hitches. However, I was not able to order the color I really wanted because the size was out of stock. Nevertheless, seems like that turned out for the best for me, seeing that I ended up with the size I needed for right now.

Date of experience: October 2, 2022
South Carolina
2 reviews
0 helpful votes
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Ordering and Fitting
October 1, 2022
Updated review

I initially wanted to pay in installments but the system could not process the transaction. And after my purchase, for some reason, the website offered me a ten percent discount. I doubt I will order again if the material is trash...
Now that I have received my product, I have been wearing the waist shaper for about a week. Initially it fits but it has a tendency to slide up. I haven't tried the other garment yet. I'm afraid to because I'm so disappointed with the sliding of the waist shaper. These products cost too much money not to stay in place.

Date of experience: October 1, 2022

I initially wanted to pay in installments but the system...
October 7, 2022
Previous review

I initially wanted to pay in installments but the system could not process the transaction. And after my purchase, for some reason, the website offered me a ten percent discount. I doubt I will order again if the material is trash.

Date of experience: September 7, 2022
Georgia
1 review
0 helpful votes
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Very nice. Very comfortable
September 30, 2022

Easy to use for what I need. It was snug but comfortable.

Date of experience: September 30, 2022
New York
2 reviews
0 helpful votes
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SNATCHED
September 29, 2022

Was anxious waiting for it to arrive... the wait wasn't long at all AND it was worth it. I love it! Puts a shape on me that I haven't seen an a very long while.

Date of experience: September 29, 2022
Georgia
1 review
0 helpful votes
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Snatched & Smooth
September 29, 2022

It seems so tight that it won't fit but once you get it in, the magic begins! It's giving great compression but without the discomfort. You can barely feel it once on.

Date of experience: September 29, 2022
Virginia
1 review
0 helpful votes
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Satisfied
September 26, 2022

Nice user friendly website. Will shop again. Fast delivery too!

Date of experience: September 26, 2022
Ohio
1 review
0 helpful votes
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Quick and easy to find what I was looking for and check out customer service was amazing my shaper was top quality and I am very pleased with my purchase will being buying exclusively from shapellx

Date of experience: September 26, 2022
North Carolina
1 review
0 helpful votes
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Best shapewear
September 25, 2022

Great site very easy to use and order. Customer service was A+ with a re order and shipment came within 1 week. Very comfortable, no wire!

Date of experience: September 25, 2022
New York
1 review
0 helpful votes
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I did not get my refund
October 23, 2022
Updated review

It was easy shopping, however I didn't get my refund as promised. But i will make future purchases. I could not contact customer service there is no way

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2022

It was easy
September 2, 2022
Previous review

It was easy

Date of experience: September 2, 2022
Texas
2 reviews
0 helpful votes
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Shaper
September 22, 2022

Not exactly what I needed. Padding is in hips instead of bum area.

Date of experience: September 22, 2022
Ohio
1 review
0 helpful votes
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Too tight fitting
September 22, 2022

Fairly easy to navigate site. Ordered the size suggested and the size bigger... Both were entirely too tight to fit in!

Date of experience: September 22, 2022
Maryland
2 reviews
0 helpful votes
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Easy ordering process
September 22, 2022

Very easy to order. The website was easy to navigate.

Date of experience: September 22, 2022
Massachusetts
1 review
0 helpful votes
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The best purchase ever
September 21, 2022

It was fast, and it fit very good I love it, they deliver was made within 7 days of purchase.

Date of experience: September 21, 2022
Pennsylvania
1 review
0 helpful votes
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Very good for working out
September 21, 2022

Always look snatched had my birthday looking right and makes me sweat in the area I'm trying to target will be sizing down soon as I purchased a xl and really think I could've gone with a large just had surgery so might go to a medium

Date of experience: September 21, 2022
Ohio
1 review
0 helpful votes
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It was ok till I realize I see the wrong size item in my cart and i know i picked the right size

Date of experience: September 21, 2022
Texas
1 review
0 helpful votes
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Totally dissatisfied
October 20, 2022
Updated review

I was totally dissatisfied with the product. I ordered the 5X air slim 2 in 1 high-waisted bootylift shaper shorts. First of all I don't even wear a 5X I wear 2X but I thought I would order a larger size. I pulled and pulled but I could not get these 5X booty shorts past my knees. And the Black 2-inch High Waisted contraption that goes around the waist that you clearly do not see by looking at the model. This 2 in high waistband was extremely rough and hard too touch I refused to put it on..

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2022

Shapellx was not confusing for me to pick my size,...
August 14, 2022
Previous review

Shapellx was not confusing for me to pick my size, I really liked how the ladies took their before and after's, It gave me an ideal of how this body shaper is going to work for my body shape. So I really appreciate that and I have confidence that this product is going to wear on me well and we'll see when it gets here what it looks like thank you

Date of experience: August 14, 2022
Virginia
1 review
0 helpful votes
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50/50
September 17, 2022

Two were the wrong size. Good quality material though

Date of experience: September 17, 2022

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.