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Shade Station UK has a rating of 2.22 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shade Station UK most frequently mention customer service problems. Shade Station UK ranks 107th among Sunglasses sites.
This company responds to reviews on average within 2 days
Great experience so thought i'd share. Ordered a pair of sunglasses and they arrived a day earlier than i expected. Spoke to customer staff and girl was really helpful in helping me choose the right pair for my face shape. Will recommend to others
I ordered a pair of sunnies on 24 November. By 14 December they still had not been received so I contacted the company. Hey presto - suddenly they decided to ship them! Still haven't been received (23 Dec). Useless customer service. They appear to be in administration, and I should have checked here first - an average of two stars! STAY AWAY
I ordered a pair of sunnies on 24 November. By 14 December they still had not been received so I contacted the company. Hey presto - suddenly they decided to ship them! Still haven't been received (23 Dec). Useless customer service. They appear to be in administration, and I should have checked here first - an average of two stars! STAY AWAY
Tip for consumers:
Do not order from them!
Products used:
None
Don't waste your money with this company. They maybe a little cheaper than other companies but they will send you a product that is used before. Then when you return the faulty/used item you have to pay for the postage. Their customer service is rubbish too as they don't keep their promise.
I made a mistake and ignored other negative reviews and this has cost me time and money. I am yet to receive my refund! AVOID
Hi There,
Thanks for taking the time to leave us a review.
All the products that we sell are new and come to us directly from the manufacturers.
I can also confirm that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.
Each item will come with the most up to date packaging alongside a full product defect warranty directly from the manufacturer.
I hope this helps and should you have any further queries please do not hesitate to contact us.
Kind Regards,
Shade Station
Great experience so thought i'd share. Ordered a pair of sunglasses and they arrived a day earlier than i expected. Spoke to customer staff and girl was really helpful in helping me choose the right pair for my face shape.
Will recommend to others
Tip for consumers:
choose standard delivery as really quick
Products used:
sunglasses
Hello,
Thank you for your kind comments.
We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.
We really appreciate your custom and look forward to dealing with you again in the future.
Kind Regards
Shade Station
Since Shade Station UK does not reimburse fake items they are selling to clients, I have sent my pair at my own costs to the original manufacturer for research. I will publish the results here, once I get the official letter with their findings. STAY TUNED and do not buy from this company!
Hi There,
Thanks for the follow up on your review.
As stated in our last response we do not and have not ever sold fake products on our website.
I can see that the Customer Service Team have been in contact with you directly recently to say that we are very sorry to hear of the issues with your Maui Jim sunglasses, to confirm that all our products are genuine and covered with the manufacturer defect warranty, however this does not cover lenses or general wear and tear.
We have requested for you to return your frame to us for further assessment, as we do not provide pre-paid international return labels however we do offer to refund up to £10.00 return postage cost if the items are deemed faulty.
Please return the glasses to us for further assessment and we can forward them onto the manufacturer on your behalf. The manufacturer will need to assess the frame to determine that the item is faulty as opposed to wear and tear or accidental damage.
Thank You
Shade Station
I have ordered Maui Koki Beach sunglasses in April 2023 for almost 300 euro's (including customer clearance). They looked like a very well done copy but felt really light - cheap plastic. By August the glasses lost their dark coating on the inside and I am unable to see through them. I was told there is no warranty on glasses. I insisted saying the item is fake. They asked me to send the item back on my own cost for them to further assess them. I asked for a return label, because I did not trust them by that time. They would not send me any return label. Do not buy your products here!
Tip for consumers:
I have been ripped off and misled by this company
Products used:
Sunglasses
Ordered Maui Jim sunglasses. Got a fake pair of plastic, which went bad within 2 months of use. Absolute scam, do not buy here!
Products used:
Sunglasses
They take your money, send faulty products, they lie by advertising a customer service number on their website and emails but the number is not in use. Avoid this company
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
As such we are unable to respond back to you at this time and request that if you need any further assistance with any order, you may have placed with us you contact us back directly.
Kind regards
Shade Station.
I purchased a pair of black Oliver Peoples Ryce frames to replace the ones I currently have. I typically trust my gut and I was wary as the reviews were not that great. The frames arrived and were astoundingly horrible knockoffs. I might have kept them had they been remotely like the originals but, these were so bad it was laughable. The frames were made of super cheap plastic and looked like something I could scoop up for 6 dollars at a Venice beach sunglasses stall. I paid the high shipping fee and returned them. Thankfully, they gave me a refund promptly, but the disappointment still has left a bad taste. Never again. Buyer beware!
Tip for consumers:
Do NOT shop with this company.
Products used:
Oliver Peoples Ryce frames
Hi,
Thank you for your review.
I am sorry to hear you are not happy with the Oliver Peoples frames that you have received.
I can confirm that we are an authorised retailer for All the brands shown on our website and all the products listed are 100% genuine.
We do not take allegations that we sell fake items lightly and should you wish to confirm our authenticity we are listed as an authorised retailer with Luxottica who own Oliver Peoples.
Kind Regards
Shade Station
Bought a pair of Ray Bans.
Arrived within 3 days (I'm in the UK). Genuine glasses - in Ray ban box, ray ban serial number on the arm etc
And in brand new condition.
Lots of other reviewers here had bad experiences - so thought I would share mine, as I was a bit nervous when buying
Products used:
Sunglasses
Hello,
Thank you for your kind comments.
We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.
We really appreciate your custom and look forward to dealing with you again in the future.
Kind Regards
Shade Station
Utterly atrocious company. Placed an order on the 30th November 2022 and was informed today as I've still not received my glasses that the company has entered insolvency on the date I placed my order! Still no glasses, no ability to return them for a refund and no clarification if they'll ever arrive. What a waste of money! Avoid this company.
Hi There,
Thank you for taking the time to leave us a review.
On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.
Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.
We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.
We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.
Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.
Kind Regards,
Shade Station
Beware - if you buy something from this site, they will not return or exchange it if it's not right, complete con artists! Terrible customer service - left my with $400 glasses that didn't fit and refused to exchange for another product.
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
As such we are unable to respond back to you at this time and request that if you need any further assistance with any order, you may have placed with us you contact us back directly.
Kind regards
Shade Station.
Don't buy from them. Place an order more than a month ago and haven't gotten my stuff. I just was told to wait.
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
I found some sunglasses that I was after on the shade station website and they were about $120 cheaper than in Australia. I found them even cheaper on another website but I was unsure about the legitimacy of the other website so I tried the price match feature on SS and it worked! Very happy, the sunglasses shipped in 6 days.
Hi there, thank you for your lovely comments.
We are delighted that you are happy with the item and service received by us here at Shade Station.
Customer satisfaction is extremely important to the success of our company and we look forward to dealing with you again in the near future.
Kind Regards
Shade Station
Sent 2 pairs of glasses back. Still dodging my refund some 2 weeks on
Don't return calls
Don't return emails
They are simply not arsed.
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
All returns can take 7-14 working days to process so we hope that you did receive your refund from us.
If you need any further assistance with any order, you may have placed with us you contact us back directly with your order ID.
Kind regards
Shade Station.
Purchased a pair of sunglasses (almost £300) which were faulty on arrival, the hinges were loose and the frame stretched as though they had been worn on someone's head and widened. When I put them on they would slide straight off my face. I notified the company and they told me to send back for an exchange or refund, I incurred extra charges to return the item signed for and Refund was delayed a week after item received back to be met with the excuse that the hinges were not faulty yet they had found not one but TWO scratches on the item (yeah sure) so therefore were going to return the item to me as would not refund! I've been absolutely ripped off, I really wish I had checked the reviews prior to order as I would never have purchased from these dodgy people! Don't waste your money!
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
All items returned back to us are checked to ensure they have not been worn and in your case scratches were found so we could not accept the return.
We are very sorry for any inconvenience this may have caused you.
Kind Regards
Shade Station
Got watch from them and they said they ll do price match we ordered from them reason to get it next day instead of waiting few days from other company, got watch dont seems genuine and wish to return all in same condition i received they telling me millions reasons not to take it back paypal case opened
Hi There,
Thank you for taking the time to leave us a review.
On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.
Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.
We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.
We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.
Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.
Kind Regards,
Shade Station
Ordered glasses it was the wrong item and contacted them, I was asked to return it back and they will replace it. Which I did on the 30th of November 2022, due to strike they received my parcel on the 6th December by which time I came to know that they had changed administration, so I kindly emailed and asked them to resend or refuse the deliver as it clearly did not belong to them and they were refusing to issiue me a refund or exchange or return back my item which I paid for I. Full! I have been contacting them but they are refusing to send me back the item I purchased and they accepted knowing full well it belong to the pervious administration clients! I offered to pay for the delivery fee or arrange for a pick up but all I get is we can not issiue you refund talk to the bank. I spoke to my bank and they obviously contacted this company and they said the item was delivered on the 28th of November but did not tell the bank that it was returned and they are dodgy pigs who refused to send me back my own item that was paid for in full! I will be taking this further! It's not the money but the principles of business and one they clearly lack! Disgustingly horrible behaviour!
Tip for consumers:
Scammers
Products used:
I waiting for my glasses that they accept the return knowing full well it was from pervious administration and I also emailed and spoke to them that pls reject the parcel as you won’t be issiue me an exchange or refund
Hi There,
Thank you for taking the time to leave us a review.
On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.
Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.
We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.
We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.
Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.
Kind Regards,
Shade Station
I ordered prescription sunglasses. When they arrived, they seemed a little small and sure enough, they weren't the large frames I ordered (i'm a big guy, I order large of everything). When I asked them to rectify it, they refused saying the mistake was on MY end, not theirs. So, I had to mail back the smaller frames (at my own cost-over 100$) throw away prescription lenses that were too small, order the right size frame, new prescription lenses (paying twice!) and THEN they tell me the larger size is on backorder for MONTHS. The sunglasses I ordered for myself in June did not arrive until--wait for it--NOVEMBER. And... because of their mistake... the $300 glasses cost me well over $500. Their "customer service" did not make ANY accommodations for this customer at all. Go elsewhere.
If you do have problems with your order, expect stonewalling and doubling down on poor customer service positions.
Hi There,
Thanks for taking the time to leave us a review.
All items that are shipped are double checked to ensure they match what the customer has ordered.
We are sorry if you have ordered an item that was too small for you and as this is not our error we would not be able to cover any costs you incurred to send the item back to us.
If you are unsure if an item will fit you we recommend that you find somewhere locally that stocks the item so you can try them on first before buying online.
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
Kind Regards
Shade Station
I searched for a popular designer pair of shades, THIS WEBSITE OFFERED THEM FOR $30 LESS, however after entering my payment via PayPal, it seemed to keep buffering; upon reading the reviews... I'm elated, I'd rather pay extra to ensure a better experience.
Tip for consumers:
Do your research, READ the REVIEWS!!
Products used:
After carefully checking the reviews that you posted I choose not to order, I grew suspicious as my pymt kept buffering, I added a second card after all, I will keep my eye on my bank statements ( as It's my belief that I backed out of this payment).
Hi There,
Thanks for taking the time to leave us a review.
We are very sorry that you have chosen not to place and order with us as we do have many satisfied customers and have an excellent 4.6/5 rating on Trust Pilot.
We respect everyone's opinions and choices and hope that you have found a website that you have been happy with.
If you do need any further help please do contact us directly on info@shadestation.co.uk
Kind Regards
Shade Station
I paid $160 U.S. dollars for a pair of Chromance Raybans (RB4283, I believe). The first day I wore them, they were amazing. Everything was super clear and beautiful colors. However, about a week later, I notice a "hole" in the coating on one lens - not a scratch but a fading of the lens coating. It has just gotten progressively worse. Clearly they are faulty but when I contacted Shade Station, they said that lens aren't covered under warranty. They were gracious and sent the pics to the manufacturer - or so they said. But I don't expect much by way of restitution. Now I have totally unusable sunglasses after two weeks of wear.
Hi,
Thank you for your email.
I can confirm that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.
Each item will come with the most up to date packaging alongside a full product defect warranty directly from the manufacturer.
I hope this helps and should you have any further queries please do not hesitate to contact us.
Kind Regards,
Shade Station
Last year i purchased a Gucci sunglass, and it was perfect and original. Thinking the same i bought a dolce & gabbana sunglasses recently and it is fake.
Firstly, the sunglasses are very light as if lifting a toy in hand, feels like holding a cheap sunglass.
Secondly, the cleaning cloth was missing from the box.
The brand name printed both on the carry case and the sunglass cover are just getting rubbed of when scratched lightly,
It should not be going off so easily, after all it is one of the famous brands.
The carry case was also totally different from what was shown in the photos.
Was a cheat
Hi,
Thank you for your email.
I can confirm that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.
Each item will come with the most up to date packaging alongside a full product defect warranty directly from the manufacturer.
I hope this helps and should you have any further queries please do not hesitate to contact us.
Kind Regards,
They will take your money and not deliver the goods.
They will make excuse after excuse and make you keep waiting and waiting. No offer of a replacement or refund absolutely appalling service. Do not buy
Products used:
Sunglasses
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
As such we are unable to respond back to you at this time and request that if you need any further assistance with any order, you may have placed with us you contact us back directly.
Kind regards
Shade Station.
I bought sunnies off this website and they broke shortly after. Parts of the sunnies started to fall off after having the sunnies for a few weeks. Poor quality and will never buy off this site again.
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
DO NOT SHOP WITH THIS COMPANY. I orderd glasses they arrived late then they was no glasses in the box. After reporting this their reply was that they sent them and they wouldn't do anything. So I paid over £100 for a empty box. I requested to speak to a manager and no reply This company is a scam do not trust them
Tip for consumers:
Do not shop here it's a scam
Hi,
Thank you for your review,
I can confirm that we conducted an internal investigation. The CCTV footage was checked, a full stock count was implemented and as we have a small dispatch team we have spoken to the members of staff involved in the quality checks and dispatch of your order.
Our findings do show that the sunglasses were picked and shipped with the order. Due to the value of the order, this was checked by two members of staff whom, upon questioning are confident that the frame was packaged in the one parcel. As part of the dispatch procedure, we highlight on the return form the number of frames checked. Your return form shows the order and quantity was circled and checked prior to shipping.
As a result of the above and the CCTV, we are positive that the frame was sent to you and therefore I am very sorry to inform you that we would not be able to offer a replacement or a refund for this frame on this occasion and would strongly advise that you double check with all members of your household that it has not been misplaced.
Should you have any further queries please do not hesitate to contact us.
Kind Regards
Shade Station
My order#RS*******GB was paid since 2 months and i request refund for undelivered item-as the website stated after 35 days you can request a refund- till now no refund and the item return to shade station- several e mails was sent to them - but they still wait to receive the item back?!
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Shade, a UK- based online merchant, exploited the lack of protections for me as a US customer.
In October 2017, I ordered prescription sunglasses from Shade for $365 USD. After I placed the order, Shade contacted me several times requesting I make modifications to the order because they were unable to honor the original order. Months later, Shade sent me sunglasses without a prescription. Shade refused to send me a return shipping label for the item. After months of email correspondence with Shade and placing a dispute with my credit card company, Shade gave me a $9-7 USD credit to mail the item back to Shade. I had to pay $14 USD to return the merchandise. 7 months after I originally placed the order, Shade indicated that it had closed the issue and would not refund my return.
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
Should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
We bought Ferrari watch on November 6, according them delivery within 6-10 working days, still waiting and the only answer they give is tracking number which is for a whole month is "on route".
First of all they advertise that they "shade station South Africa"
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Gain trust and grow your business with customer reviews.
So why buy from Shade Station? The answer is simple, quality. Here at Shade Station we pride ourselves on a continued passion and fervour for excellence in everything we do; from customer service, our beautiful flagship store and right through to the p...
Hi There,
Thanks for taking the time to leave us a review.
We are very sorry but on 30/11/2022 Shade Ltd the company that owned Shade Station did go into administration which caused a delay with some customers orders.
The administrators once they had put the necessary measures in place did honour the sales that had been made and already shipped off the systems as these were awaiting collection.
We have now posted the majority of these orders for customers.
Please accept our sincere apologies for any inconvenience caused and if you have any further questions please email us at info@shadestation.co.uk
Kind Regards
Shade Station