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Since Shade Station UK does not reimburse fake items they are selling to clients, I have sent my pair at my own costs to the original manufacturer for research. I will publish the results here, once I get the official letter with their findings. STAY TUNED and do not buy from this company!
I have ordered Maui Koki Beach sunglasses in April 2023 for almost 300 euro's (including customer clearance). They looked like a very well done copy but felt really light - cheap plastic. By August the glasses lost their dark coating on the inside and I am unable to see through them. I was told there is no warranty on glasses. I insisted saying the item is fake. They asked me to send the item back on my own cost for them to further assess them. I asked for a return label, because I did not trust them by that time. They would not send me any return label. Do not buy your products here!
Tip for consumers:
I have been ripped off and misled by this company
Products used:
Sunglasses
Hi there,
Thank you for taking the time to leave your review.
I can see that the Customer Service Team have been in contact with you directly recently to say that we are very sorry to hear of the issues with your Maui Jim sunglasses, to confirm that all our products are genuine and covered with the manufacturer defect warranty, however this does not cover lenses or general wear and tear.
We have requested for you to return your frame to us for further assessment, as we do not provide pre-paid international return labels however we do offer to refund up to £10.00 return postage cost if the items are deemed faulty.
Please return the glasses to us for further assessment and we can forward them onto the manufacturer on your behalf. The manufacturer will need to assess the frame to determine that the item is faulty as opposed to wear and tear or accidental damage.
Thank You
Shade Station
Ordered Maui Jim sunglasses. Got a fake pair of plastic, which went bad within 2 months of use. Absolute scam, do not buy here!
Products used:
Sunglasses
Hi there,
Thank you for taking the time to leave your review.
We can confirm that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.
Each item comes with the most up to date packaging alongside a full product defect warranty directly from the manufacturer.
We can see that you have been in contact directly with the Customer Service Team who have advised you to return your sunglasses to us for further assessment and we can forward them onto the manufacturer on your behalf.
Once we have received your returned frame and this has been assessed we will notify you immediately of the outcome.
In the meantime if you do have any further queries please do contact us directly at info@shadestation.co.uk
Kind Regards
Shade Station
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Hi There,
Thanks for the follow up on your review.
As stated in our last response we do not and have not ever sold fake products on our website.
I can see that the Customer Service Team have been in contact with you directly recently to say that we are very sorry to hear of the issues with your Maui Jim sunglasses, to confirm that all our products are genuine and covered with the manufacturer defect warranty, however this does not cover lenses or general wear and tear.
We have requested for you to return your frame to us for further assessment, as we do not provide pre-paid international return labels however we do offer to refund up to £10.00 return postage cost if the items are deemed faulty.
Please return the glasses to us for further assessment and we can forward them onto the manufacturer on your behalf. The manufacturer will need to assess the frame to determine that the item is faulty as opposed to wear and tear or accidental damage.
Thank You
Shade Station