SewingMachinesPlus

I purchased my 1181 from Sewing Machines Plus who told me I had an option of the adjustable height table with my saying I am only 5'1". This is the lowest it can be lowered (which is three inches higher than my standard sewing tables). I have been through so many phone calls with them to no avail. I have tried a higher chair which makes me have to sit on edge of chair, then eventually it rolls out from under me and I fall. At 72 yo I do not need the falls. Service guys have been NO help and one was rude. I have sewn on it a few times but between the fall and my degenerative disc disease I cannot use this awesome machine.

Also it took 3 weeks of repeated phone calls to learn they did not know what my Servo motor error code meant. When a general sewing machine repairman in our area knew exactly what it meant.

I placed and order, had issues with payment options. Nicole called and left a message about the issue. I returned the call multiple times and never got a return call. Finally got a chat agent to get a manager to call me. She was rude, thought she knew my issues and when I questioned integrity, got the answer, "not all reviews are accurate". I would steer clear. Purchase from someone who cares about your business.

UPDATE to prior review... I spoke with the customer service Manager - after explaining all that occurred and problems with the machine, the company has agreed to replace the defective unit.
When replacement arrives, if machine works I will change rating.

Purchased a brand new Allegro Sewing machine as part of a "package special" only to find out a week later that it was the standard discounted price. Machine has not worked, right out of the box. Took 4 phone calls, and several emails with photographs, only to have the technician tell me that "every lady who calls in thinks they know everything!" I never said I know everything, just that I have been sewing on babylock machines for over 20 years and knew that this issue was not normal.
Rude, horrible customer service. On top of a $1300 + machine that I have to ship back, and wait "maybe 3 weeks until they have time to get to it...". My 4th babylock purchase, and this is my LAST! What a flipping waist of time and hard earned money.

I ordered the Dime magnetic hoop over 2 weeks ago and still nothing has shipped to me. It stated that expedited shipping was not available because it ships from another location but 2 weeks is a bit ridiculous. My last 2 emails to them have not been returned. I will update this review when I receive my product

They say that there is a 60 day period where you can return purchased items and then when try to return something they say that it's not returnable
They told me that I should have read the really fine print. As a disabled veteran it's really hard to know who to trust

Placed an order over Thanksgiving weekend, we're in Christmas week and the product hasn't even shipped yet. When I call, they blame it on the manufacturer and hide behind being a 'drop shipper'. The product description didn't say anything about an extended delay or that it would be ordered from the manufacturer. I won't order from them again.

Please experience this company for yourself. I can't speak for anybody else however I am sooooo happy with my purchase. There customer service was professional. I was not place on a prolong hold with any of my concerns. My machine was up and running with no problems in a few hours. Thank you Sewing Machine Plus. I would purchase from you again.

These people are rude as hell! I placed an order and have been given several different dates for delivery. They take your money and don't follow threw. I ordered a insert for my sewing machine and was never told that it would take 6-8 weeks to sent. I was sent an order number. But nothing about the delivery or anything. I called and they still tryed to give me crap. The rude $#*! I spoke with hung up on me. DONT PURCHASE from these people! There scammer's

I spent over 700.00 on a new machine. I noticed it didn't run smooth and was making noises. The tension was messed up and when I tried to adjust it I noticed there was fabric like fuss down in the bobbin area. Clearly they sent me a used machine someone had returned. When I called and tried to return it after only having it 4 days, they told me I had to pay a 20% restocking fee. They put you in their call que and don't call you back. Don't fall for this company they are dishonest.

I have their in house brand longarm quilting machine the King Quilter Elite II Second Edition. The electronics on the king quilter are inferior, unreliable and fails with frequent regularity. Right now I have two sets of electronics laid out over my studio
And a useless longarm. That's what I've had for all but about 8 months of owning this machine for two and half years. The bosses hide from all customer contact which screams "this business is not to be trusted." I cannot sell this useless longarm as it is, I cannot trade it because it is an unknown brand and there are too many reports of the electronics failing and the company being inept at supplying reliable electronics.
I'm filing formal complaints because the owner, the president "bosses" of SMP are
Hiding out avoiding being confronted with selling a longarm that is not ready for the market with the electronics they are using.

I order a sewing machine and I had trouble with it. The machine was acting up. I called customer service, they said they'll transferred me to tech. Tech was very impatient and rude. Then I called customer service the next day want to returned it. Not heard... I've send them email few times. Still no heard. So I'm stuck with the machine that I've lost 800 dollars!
But I've learned my lesson is never order online. The best thing is to order nearby your area. So be careful what you order from them. You may not able to returned it and you will lose your money. It's not worth it!

I received my new Juki with needle positioner two days of ago, because I had to work, today was the first chance I had to set it up. Took me about 60 minutes- but I work in Maintenance, so you might want to double that if you're not used to using tools. I haven't used a swing machine in in about 10 years but it didn't take long for it to come back. This thing sew like a dream. Thanks to Eric for recommending the needle in positioner. It's really great. Everything was set up I just loaded my thread tied it to the piece left in the machine, pulled it through and took off sewing. Can't wait to to take on some projects.

I saw a dress form that seemed too good to be true so I messaged to find out what's the catch. Representative claimed there is nothing wrong with the dress form it is a great dress form. I instantly ordered right after that I immediately got an email saying my dress form was on back order I called to cancel they said we never charged I told them the charge has come out of my bank they said it was just a hold being that it's not available and it's on back order your money will be refunded in seven days I told them to cancel and they said OK. Here it is seven days later and my money is still not in my account I called them and they said it was not canceled. So they canceled it today let's see if I get my money back.

If you do return items purchased from this vendor please note that there is no Free 60 refunds. If you return a machine you still must pay shipping and in my case that was $112 through FedEx (which they recommend)
Also, if you opened the item they will charge you 20% restocking fee (in my case $300).
They do not tell you any of this on packing lists or invoices or receipts. You have to ask.
If product you ordered is defective they will give you a full credit towards another product (in my case I wanted aserger that does the WAVE stitch, which turns out to only come on a high end babylock serger, and of course they can only sell this to you in person due to contract with babylock). I live in Georgia and this online company is located in California.
So my suggestion is to find a reliable LOCAL sewing machine dealer and talk before you purchase.

I purchased the Butler robotics system for my King Quilter II Elite longarm machine. The Butler robotics was easy to attach to the frame. I made a video of the installation and uploaded it to YouTube so others could find help. I bought the Deluxe version of the Butler. Once I had it installed, I used YouTube videos to learn how to use the system. I am pleased with the robotics. I've stitched close to 50 quilts on it since I installed it and have had no trouble whatsoever.

Hemline Slate Blue Quilting Studio Collection Three Bag Trolley Set $229.00 seemed like a decent deal, but when it arrived it looked used. The metal framing was rusted and there was rust on the material inside the bags in some areas. The accessory bag had a bad snag in it. The sewing machine bag itself was also missing both end pieces that Velcro inside it. It's been two weeks since I brought this to their attention and still no replacement, although I was told it shipped over a week ago. I've made phone calls, sent emails, including pictures and returned the used bag and either they ignore me or lie to me. We're getting close to a month now since they took my money and still no bag. Buyer beware!