SewingMachinesPlus

I've ordered a number of things from Sewing Machines Plus and have been very pleased with the products and the customer service. Their website is easy to use and if a product is coming directly from them, it arrives quickly. If my order isn't going to arrive in a couple days, they let me know why (coming from the company the manufactures the product) and then tell you when to expect it. I ordered a sit down quilter from them (which I love) and they called to confirm that I knew what I had ordered and to explain when it would arrive and what to look for on You Tube to help set it up. I'll definitely order more supplies in the future.

Wish I had read the reviews of this totally horrible company is before I ordered from them. Don't make the same mistake. Ordered rotary cutter blades on May 8. They sucked the money from my Paypal instantly. Weeks later they sent an email saying the item isn't in stock and there is no ETA for when it will be. They encouraged me not to cancel since they claimed they would be the first to get it when available. More weeks later, nothing from them. I cancelled and requested a refund on June 5. In a bold lie, they said that Paypal charges right away (NOT TRUE with Amazon or most other site purchases) so it would take 8-10 days for the refund to appear. Still NOTHING. Waited on hold for close to 30 minutes, twice. Asked for call back that never came. 17 days after cancellation, waiting on hold until a person answered, the refund is on its way, allegedly. Sketchy and misleading, Stay away.

Placed an order in early April. Called customer service after 2 weeks and was told machine was to ship shortly and just wait. Almost a month later, an email came saying that I should have received the sewing machine and to call if not. I called, was on hold for 58 minutes, got transferred to an answering machine, which was too full to take any additional messages.

At the end of the day, after a month of waiting, I paid but never received the sewing machine that was meant to be a birthday gift for my daughter. The worse part is, this model was still available on Amazon when I placed the order, but I opted for this site based on earlier reviews. Big mistake.

Now I will need to dispute the charge with the credit card company. The company would have been better off saying items were sold out and not ruin its reputation with its inability to satisfy orders or respond to customer inquiries.

I purchased a sewing machine that was in stock because my first choice was out of stock. I was not happy when I received the machine and want to exchange it for my initial choice. I have called numerous times, waiting each time over 45 minutes before hanging up. Was able to leave a message one. Also left several emails. No response. Customer service is deplorable. Very disappointed. I will not buy my replacement there... if they ever do respond to me! I have 60 days per return policy and worry that they will not respond in time. Helpless situation.

Dreadful experience speaking to Laura. This company had a guaranteed $1000 machine sale, but Laura insisted on reading terms and conditions to me, rather than emailing a physical copy, as requested four times during my conversation with her. Laura began to get angry on the phone with me and rudely snapped "well, you're wasting my time here." Far be it for me to waste anyone's time taking my money.
I'm distrustful of a company who insists on not sending a contract to you in writing. I've opted to order my machine from a different company.

This was a miserable experience from start to finish. I ordered the sewing machine in April. About 4 weeks later I received an email from the CEO stating that in the midst of the pandemic there was an overwhelming demand for sewing machines-Of course, all the stores in my area were closed. I understand their problems during this time but I saw no improvement in the months i've been dealing with them. Calling customer service was an experience in frustration, I was dissatisfied with the sewing machine and returns have to go through the service department and be approved.(Save your box) Buy from a store where you can try the machine, have a class and talk to someone in person!

When searching for a new serger, I really wanted to make sure I had the opportunity to learn about all its features. I was told by the salespeople online that they offered classes. That sealed the deal for me. I signed up for the first class I could. The day after signing up, I was told that because I bought online, I could not attend this ZOOM class. They referred me to UTube for help. Seriously? I am returning the machine even though they charge a 20% RESTOCKING FEE! Do no buy a machine online from this company.

I purchased a four thread embroidery machine that I've had nothing but problems with to say the least and have made several calls to try and get my issues resolved only to get the run around. They attempted to tell me I wasn't using the machine properly and that I must be embroidering to heavy of a material such as hats and leather. For one if these materials are too heavy why is it advertised to do such projects and two I haven't got around to using any heavy materials. I've had several thread breakages, bobbin & tension issues only to have their service department tell me that my needles were in wrong but Im well aware of the very basics of this machine. They do not care about their customers or the service they provide but will gladly take your money and run. Im stuck with a very heavy paper weight and have lost money and time in my small side business. Find your products elsewhere. For the record I only gave one star because I had to.

Worst customer service I have ever seen. Called multiple times and left numerous messages all ignored. Did speak with one customer service rep who gave me misinformation regarding the financing company they use. Spoke with a woman regarding some information on a particular machine and she couldn't tell me what I wanted to know. She said they did not have the machine available so that she could look at it and answer my question, but that she did have the identical machine at home. Thought maybe she'd offer to check on her machine and get back to me - no such luck. I was totally ready to purchase this machine as soon as they would respond to my question on financing, but no one would respond. I purchased the same machine elsewhere for the same $$ and received it in two days. Will never "attempt" to do business with these people again.