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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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Flowers never arrived.
December 11, 2017

Ordered flowers on Wednesday 6th of December for delivery on the Saturday the 9th. Flowers were a surprise for my partner while we were enjoying time away on a mini break. Flowers never arrived and I was left red faced and having to apologies for what was meant to be a geture of our love.

Emailed serenata flowers to inform them that the flowers didn't arrive and without asking if I was still looking for them or needed they just sent them anyway 2 days late on Monday the 11th.

No attempt was made to contact me on failed delivery or to explain why delivery was not made.

All in all very poor service.

Date of experience: December 11, 2017
GB
1 review
0 helpful votes
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Arrived on time...
December 12, 2017

I was kept informed at all times of the delivery. My friend had been in touch to say that she had received the flowers on the day I had requested, but I have not seen them so am unable to comment on the standard of the flowers

Date of experience: December 11, 2017
GB
1 review
0 helpful votes
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Disappointing Experience
December 11, 2017

Most disappointed that Birthday flowers ordered in plenty of time failed to be delivered on the requested day and that I was not notified until 5pm on the day, too late for me to make alternative arrangements. Although the flowers were in good condition when finally delivered the following day, I would find it hard to recommend this service,

Date of experience: December 11, 2017
GB
1 review
1 helpful vote
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Disappointed, saw the flowers I had delivered on Friday today, there were just a few blooms and I had ordered the premium option, no card was attached to the plain stick that was stuck in the flowers, the flowers looked fresh but could have bought same bunch from the garage and saved £30.00.

Date of experience: December 11, 2017
GB
1 review
0 helpful votes
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Seamless servic
December 12, 2017

Ordered bouquet 7 pm arrived 10 am next day in time for the birthday celebrations. Beautiful flowers very reasonable cost. Kept informed of whole process would definitely use again

Date of experience: December 11, 2017
Qatar
1 review
0 helpful votes
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Excellent service
December 12, 2017

Really impressed by the service, rapid delivery and friendly approach by a local company. I will definitely use them again and I would recommend them to potential customers.

Date of experience: December 11, 2017
GB
1 review
1 helpful vote
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Birthday Flowers
December 11, 2017

Bitterly disappointed, leaves of the flowers had wilted and flowers not properly encased in water. I won't use this service again.

Date of experience: December 11, 2017
GB
1 review
0 helpful votes
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Fab flowers.
December 12, 2017

I use this company all the time and would recommend. Great service and flowers. Very pleased. Thank you.

Date of experience: December 11, 2017
GB
1 review
0 helpful votes
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Fabulicious
December 11, 2017

I was so pleased with the flowers I received from Seranata I used them when I needed an extra special present for a friend. The praise she gave on how wonderful they looked will encourage me to use them again.

Date of experience: December 11, 2017
GB
1 review
0 helpful votes
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Impressed!
December 11, 2017

Think that this is a really good service at a good price. I liked the fact that they kept in touch as the delivery proceeded. Fast efficient service recipient- was delighted. Recommend!

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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Excellent service
December 11, 2017

Had some flowers sent for Xmas there was a problem with the delivery but it was sorted straight away so thank you so much for that, and the flowers were beautiful this is the second time I have used Serenata flowers would highly recommend

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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Fabulous Overall
December 11, 2017

The flowers were delivered the very next day, they were great quality and the recipients really liked them.
The website is not optimised for Windows phones so I had a hiccup with ordering.
The "my account" section on the website doesn't give you enough- there's a typo in my name and now I can't change it.
When making an account and ordering, you're not required to verify your email address so make sure you get it correct first time as you need your email to track your order and that's also how they let you know the flowers have been dispatched ect.
In summary, the flowers and service was spot on. The only thing stopping this review being a 5* is the issues with the website and barriers to ordering.

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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My friend received the flowers withun hours of me placing the order.
They look exactly those in the picture
Really like the progress sent too.
Will definitely use you again!

Date of experience: December 10, 2017
Australia
1 review
0 helpful votes
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Umm flowers where
December 10, 2017

If they actually arrive at the plavce I will let you know
It's still under investigation lol
Would have. Even faster isf I delivered from Australia myself lol not a lot money involved principal of it all

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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Would recommend
December 12, 2017

Perfect flowers, great delivery service and notified on process every step of the way. I will be using this again and would also recommend.

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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Lovely flowers, great communications throughout the whole process and really easy website. I have used a number of times and have never been let down, on this occasion ordered late Thursday night and delivered the very next day without excessive prices. Would definitley reccommend.

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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I ordered in the evening, they were delivered next day. The flowers were beautiful and i paid far less than i would have at other florists in the area.
Communication was great, i received an email at each stage of the process until delivery.
I will definitely use Serenata Flowers again

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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First Impression Counted
December 10, 2017

I was slightly worried about sending flowers this way because you can't actually see what you are getting because pictures usually are not that true but I proceeded with the purchase and had regular updated stages of process. End result was that the recipient said that they were a most fragrant and beautiful bouquet. So, I will definately be using this again.

Date of experience: December 9, 2017
GB
1 review
0 helpful votes
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Not happy with service
December 11, 2017

The flowers were delivered a day late for my
Mums 93rd birthday you gave me £4 somethi ng back but that did
Not cut it i will not use you again

Date of experience: December 9, 2017
GB
1 review
1 helpful vote
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Incredibly poor service
December 9, 2017

Absolutely appalled. I waited in for two days and no flowers. I had to go to collect them in the end and they are nothing to write home about. Quality very poor. I certainly will never order flowers again from this company. It was supposed to be a treat for myself as I have been having a bad time lately so I wanted to treat myself. I spent time chasing this and getting stressed out. Not at all a treat!

Date of experience: December 9, 2017