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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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After a rocky start due to rigid technology, the Serenata Christmas Angels made sure my sister received a beautiful Christmas presentation that served a December birthday AND Christmas. Christine was surprised and overjoyed with the variety and quality of the basket. Thank you all once again.
Irene Hawkins, Canadian resident holidaying in the Dominican Republic
The flowers did not arrive by stated time, even though I had paid for a morning slot. When they did arrive the flowers were ok but didn't look as fresh as they could have done.
I ordered a Christmas basket for my elderly mother. I sent her an email to check that the basket had arrived, and she replied to say that the earth and plants were falling out onto the floor. She was very upset. I contacted Seranata, who were quick to offer a replacement. My sister was there to see this second basket of plants, which had not actually been planted. They had been taken out of pots, shoved into a basket and then covered in moss. If the basket was moved the plants fell out. I should have taken the refund. I will not be using this outfit again.
Such a lovely website and easy to use. Lots of choice. Ordered flowers and chocolates on Sunday and they were delivered on the Monday morning. Recipient was delighted and said the flowers were absolutely beautiful. Wont use anyone else going forward.
Great service, easy to order online, the delivery was done as planned and the flowers of top quality.
There were meant to be 5 freesias and 5 greens. However, there one only 2 freesias and 2 greens and no replacements which was a real disappointment. Other than that delivery was good and the roses were nice.
All my recipients sent me photo's of their flowers and they looked spectacular! Also they all liked the way the care instructions were written. The communication by Serenata Flowers was excellent, especially when I realised I'd put the wrong delivery date in. It was amended and confirmation sent immediately. Also, "out for delivery" and "delivered" emails very useful information.
Altogether I couldn't be happier. Thank you Serenata Flowers.
Thank you Serenata! I have used them many times. I live in Canada with my family in the UK, they have saved me on many occasions.
Thanks again.
A few little hiccups this past week on deliveries, but easy to track down and fast responses from Serenata. Thanks again.
Perfect delivery did exactly as stated
Greatly admired by recipient.
Flowers arrived in perfect condition on the promised day
Shall certainly not hesitate to use Serenata again
Flowers arrived on time and was inforned of safe delivery! My first ordee and was 100per cent happy :)
I was so pleased with the service I received. I made the order which was very easy. Had a confirmation email confirming order. Then received a confirmation email of the time they were being delivered, and again when they were delivered. Plus no delivery fee. When the family member received them she sent a picture and they were lovely flowers. Will use Serenata Flowers again.
I ordered sympathy flowers for friend who had lost their mother believing the order would be delivered the following day. I ordered on a Friday knowing they would be at home the following day. Four days later still no flowers which are still "out for delivery". On contacting customer service I have received an apology and an offer to redeliver a "fresh bouquet" from the 27.12.2017 - 12 days after the initial order was placed and three weeks after my friend lost their mother. On ordering they take contact details to let you know if their is a problem with the order but no one contacted me regarding the problem, the only e-mail I have received is a request to fill out this feedback form! Only sensible option go somewhere else that can deliver in reasonable time and not use this company again
Flowers were nice and delivered on time, thought I'd buy the expensive ones for my fiancé's birthday but they didn't last 3 days so nearly £70 for your best bunch and probably would off been better off with the cheap ones of I knew they wasn't going to last that long.
I've ordered a few times from this company and have always been pleased. This time I had a query with my order and was very impressed by the speedy response and how the problem was solved without a fuss. Thank you Serenata, I'll definitely order with you again.
Ordered flowers for a friends funeral four days in advance, kept getting emails saying their courier could not deliver the flowers? Have been on holiday come back and found out the flowers did not get to the undertaker in time to make the funeral. Will not use this company again.
I have previously sent several gifts for birthdays and Christmas and everyone comments, how lovely they are. I am so impressed with the service, I am constantly informed of the dispatch and delivery to the recipients.
It's also really good value for money and delivered free of charge.
Bought these for the other half and once they did arrive we were well impressed with the quality of the flowers in the delivery at this time of year. Great, quick and easy service.
Seranata provide an excellent service, confirming the status of order with wonderful emails. Ordering process is easy and any queries are answered promptly. The flowers and accompanying cards are superb and such a speedy and efficient service. Have used Serenata before and would definitely use again.
Thank you and keep up the good work! :)
Was not happy with my order, I payed £30 and the flowers were awful and I was very let down as these were for my mums 50th birthday! I will be asking for a refund.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members