SendMyBagReviews 1,026

My experience using send my bag had been really positive until February 2024, when I sent a suitcase ( made out of rigid plastic, so measurements cannot change that much) from Rome to Madrid. The bag arrived crushed and with one broken wheel, but I didn't complain about it. Little did I know that 2 weeks later, when the suitcase had been unpacked, I would receive a message saying that my bag was bigger than the dimensions I stated. I cannot get my head around how a sturdy suitcase could expand and I'm puzzled that they intend on making me pay 20 extra euro for something I cannot prove, as I unpacked my bag already. Very disappointing.

I've utilized SendMyBag's services on two occasions, drawn by the convenience and the efficiency they promise in handling shipments. For both times, I opted for standard boxes with their dimensions clearly printed on the sides - 60cm x 40cm x 40cm, strictly adhering to the guidelines provided on the SendMyBag website. The delivery process was seamless, and my items arrived punctually, leaving me initially satisfied with their service.

An unexpected issue arose a few days after each delivery, which could have marred my experience with SendMyBag. However, the way SendMyBag's customer service team handled the situation turned it into a positive note. When a discrepancy regarding the dimensions of the boxes was brought to my attention, the customer care team promptly reached out to me. They engaged in a constructive conversation to find a solution, demonstrating a high level of professionalism and commitment to customer satisfaction. This quick and effective resolution not only addressed my concerns but also reinforced my trust in SendMyBag's services.

The problem-solving approach of SendMyBag's customer care highlighted their dedication to ensuring a positive experience for their users. It's worth noting the efficiency and timeliness of the delivery, the user-friendliness of the website, and the straightforward setup for shipments as significant advantages of using SendMyBag.

Pros:

Efficient and timely delivery.
User-friendly website and straightforward shipment setup.
Exceptional customer service that promptly addresses and resolves issues.
This experience has significantly boosted my confidence in SendMyBag's ability to manage not just the logistics of shipping but also any unforeseen challenges with grace and efficiency. It's a service I would recommend to others, not just for its logistical capabilities but also for its responsive and effective customer care.

I have been using send my bag.com for nearly 10 years now and the most recent service left a bit of a sour taste. I guess as they grow there these business analysts looking to squeeze every penny and monetise everything g much like how Ryan air do. I get adding feature to increase revenue but asking someone to pay for the bread bun on a burger is a step too far if you get what I mean. First you pay for the plastic sleeves to be delivered- they insinuate that if you don't pay the premium priced sleeves the. You run the risk of loosing your bags…. If this is the service your offering where customer can that readily loose their bag then it should be included. Plus these are probably costed at a few cents or pence so it should not be monetised. Then the service to pick up. Pretty much you book a slot and if they turn up your not home you loose your money. Big window big opportunity to be to slow to get to the door not hear the doorbell be on the toilet. No contact with driver or indication on when they come. No phone number. Ofcourse as I said you can pay more and have the opportunity to have them picked up more times if you pay. Ironically or not depends how you see it the courier in our case is dhl and this pick up service alone would guarantee this option to pick up again if they miss you it's just send my bag.com choice to charge for this. I do t k kw what is DHL's problem as I tried to book the same service through them and they didn't offer to ship my bike at all due to the size even though in the end the whole thing was Organize through them regardless. I just wish I could have gone through them directly…

This past Autumn was not the first time I used SendMyBag. As before there are so many details and forms, etc., and a lingering feeling that I left something out or wasn't prepared properly, etc. However, the detailed instructions, the on-line assistance, the phone availability, and the website all combine to make completing the forms a necessary chore but painless and ultimately provide confidence that all will be well. Every time I have used SendMyBags the luggage sent arrived on time and without issue.