SendMyBag Reviews Summary
SendMyBag has a rating of 4.5 stars from 1,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
Was excellent service from start to finish i ordered boxes and tape with arrived days before and posted my university stuff home from uk to NI any they arrived in few days, could also keep track of it all through the app. Totally fantastic service from price to delivery definitely would be using again
One collection worked perfectly. I received updates from FedEx at both ends, pick-up on time etc.
Second collection was less good. No communication about collection. Delivery came a day earlier than arranged with no notice, which caused quite a lot of inconvenience. Also the courier dropped my bag in the entrance hall without telling me, rather than bringing it up to the apartment. I did not know what was happening and thought he had left with the suitcase.
Send my bag prepared is for a smooth process. It is worth detailing everything and following the videos etc. for labels. Have used before and will no doubt use again!
Collection as booked - delivery tracked - delivery efficient and within the time frame. Good experience
Everything went well. I have used them internationally several times and they always do a great job. They outsource, of course, and sometimes the carrier is late or whatever might happen, but SendMyBag customer service was always on it. I have a very remote location I send to and from. They are always reliable.
It was such a smooth and convenient experience it saved me lugging my suitcase across London. I would definitely recommend and use service again.
Having paid for and booked an overnight delivery to arrive on a Friday…. Bag didn't arrive until Monday…
Was able to book at the last minute, boxes picked up the next day.
Was cheaper and better than checking suitcases onto flight.
Delivered to France in 3 days.
I've used Send My Bag several times between France and Mexico, and my experience has always been excellent. Their support is excellent because I always know where my bags are, and they're always available to answer any questions. Thank you, "Send My Bag!"
Everything perfect and delivered on time Excellent customer service too. Queries were addressed promptly.
Huh! Housebound in our holiday accommodation waiting for the bag that was collected on Thursday at 10.55am. It is now the following Wednesday at 5pm! Despite the apparent "remoteness" of the destination, there are sufficient ferries and aeroplanes to ensure, with the proper levels of effort and professionalism.
Excuses, excuses, excuses. No action!... and still not here!
Hi Tom,
Thank you for your review, I'm very sorry to hear of your experience.
Reviewing your order I can see that your original delivery date was Monday 2nd June, however unfortunately due to delays with the third party courier the delivery was only completed on the 5th June. I can see that the management team were following this up directly with the third party providing personal phone numbers to make sure that as soon as information became available that you were immediately updated.
Your delivery was completed following your review and the management team have emailed you this afternoon with a refund of your outbound journey costs processed as we agreed this was below the expected standard. We have made a note to follow up with the same local courier closer to your return collection date to avoid any repeat instances of this.
Thanks,
Darren
Send My Bag
Great service, nothing got broken and suitcase arrived even one day earlier. I will use this company again
Delivery in time and everything inside the luggage was good. Pick up was in time. The only thing is my luggage arrived full of dust
I struggled at first to upload necessary forms but quick response to emails and help to do so was impressive. Bag collected as stated on a Tuesday and was in Australia by Saturday at the house, where I was going to be staying.
This is a fantastic service! Our suitcase was delivered to us on holiday on the day we requested and we sent a suitcase back a couple of days later. It was a very smooth and easy process! Would highly recommend SendMyBag!
Wonderful service from collection to drop off both times that I used sendmybag.
I would use sendmybag any other time that I will need them.
Excellent handling of bag throughout trip that took three days as stated. Bag arrived in excellent condition. Shipped used clothing to family. Only issue was a surprise custom fee for an unknown reason.
Second time used SendMyBag.
Great service, suitcases and box sent door to door quickly and easily. Really good value- cheaper and easier than struggling with bags at the airport. Will definitely use for both my children at university going forward.
Easy booking and tracking. Sent 2 large suitcases. Eady tracking. Good value for money. Would use this service again..
Bag was delivered as promised and when we had a query about an extra charge from their carrier it was attended to and sorted as promised.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ned,
Thank you for your review, I apologise for the delay incurred, unfortunately your shipment experienced a delay at the facility and was delivered a working day later than anticipated. I have emailed you directly regarding your experience following the delay your shipment experienced.
Thanks,
Darren
Send My Bag