SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
Moved my son to and from university using Send My Bag. Booking was straightforward, clear, concise instructions. Reasonably priced. Efficient and seamless delivery of service. Would definitely use again.
2 suitcases to remote area in Spain, too expensive. Nearly £100 extra.
2 suitcases from Scotland to Spain with labels over £300! Too expensive!
Parcent is a village not far from the coast.
No trouble at all. Good communication. Delivery on time.
The service went well except for the fact that customers have to print and affix labels properly on the packages. In situations when one is traveling, that is not always expedient. I believe the courier partners should come supplied with the shipping label when they pick up the parcels.
I always use send my bag as they are affordable, reliable and always deliver within the time frames. Great service that I will continue to use!
Fantastic. Great price and service. From collection to delivery and tracking everything was a breeze
I sent two pieces of luggage from Canada to Thailand. Firstly, I was disappointed because they missed the pick-up date. I waited for a day with no show of pick-up guys. However, the impressive was back when my luggage was shipped fastly from Canada to Thailand within three days. But, the nightmare begins after the parcel arrives. DHL express Thailand, sent me an email to pay the tax for import duties with complete lists. Then I called the duty office to ask for more information. The duty officer told me that my luggage was not in the process of them yet. Things happened at DHL warehouse without any officer's attention. So I realized that my luggage was opened and searched without authorization by any duty officer or myself. I asked Senmybag team support, and I got the answer below,
You are very clearly advised of the following before sending on our service:
"At a time of heightened aviation security worldwide we wanted to remind you ALL shipments are x-rayed and are subject to security searches."
It was clear that my luggage was searched without any safety or security purposes. It was opened and searched for tax purposes, but DHL is unauthorized for this. I fought with DHL for about one month, explaining to DHL officers. Finally, I decided to complain to DHL head office. Then, the DHL officers processed the shipment with 10% of import tax duties (compared with the tax amount in the first email).
Hence, if you want to send your stuff to Thailand, I do not recommend using Sendmybag service. I have a terrible experience with them because they use DHL express, Thailand service.
I have been stuck in Hong Kong since Covid began over 2.5 years ago. Therefore my excitement at being able to travel and my desire to shop until I dropped was huge. Despite arranging for 35kgs for my flight home, I found myself with over 60kgs!
Send-my-bag was recommended by a friend and turned out to be the most efficient, cost effective way to get my extra suitcase home.
It was picked up from my door in the UK on a Friday afternoon and arrived in Hong Kong at my home on the Monday. 48 trouble free hours later!
Would highly recommend to anyone in a similar condition and contemplating paying for extra baggage. It was worth every penny!
It was the first time for me and I was curious about the delay and how the pick up will be settle but everything was perfect
Everything was perfect. They deliver it as promised
Sempre puntuali e precisi sia nei ritiro che nella consegna
Very happy with sendmybag they delivered my bag from amsterdam to France only in 2 days! Can only recommend it :)
Horrible service Horrible service Horrible service Horrible service if you don't have a buzzer in your building or a lot of patience don't work with them
Saved me hundreds of dollars when I needed to fly back to the US and my bag was stuck in Mexico City
My experience was great once my bag was in transit. It arrived a lot earlier than expected and all was intact. The annoying part was the admin once payment was made, which I didn't particularly like. Although it was smart of sendmybag to put it after payment - in that once you've paid you'd have to fill out the paper work regardless. I would have much rather the option to do it before payment.
Excellent service from beginning to end. I was kept in touch throughout as to progress as was the person at the other end.
Prompt delivery of my package. Instructions were very clear. Communication was great.
I used SendMyBags several times now (Belgium to/from Italy) and everytime everything went as planned. Most times the package arrived earlier than expected.
I will surely use ther service again and I really recommend it.
GREAT CUSTOMER SERVICE!
Two of us sent large bags from Switzerland to the US. One of the labels somehow got switched in the process: no one is sure how it happened. So one bag went to the other's destination and the other disappeared.
BUT, SendMyBag swung into action immediately and thoroughly. They located the missing bag within 2 days and delivered it a day later. Wonderful! Things can go awry: what's important is that the service provider then make things right, and SendMyBag did. Wonderfully unexpected, wonderful result!
After much searching for a trustworthy shipping company, a friend recommended SendMyBag. I was amazed that it only took 4 days to ship from Germany to Australia. Everything arrived in good condition. Would highly recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members