SendMyBagReviews 1,026

Needed to send a large package of personal items from New Zealand to London on completion of a work contract. Saw that SendMyBag also sends boxes as well as bags. Followed the simple, straight-forward directions on line and arranged for my box to be picked up from hotel reception.
Box was picked up on time and delivered to London in perfect condition within a few days.
Will use this service again whenever needed as it is simple, quick and efficient to use.

While I've used and been happy with SendMyBag in the past, this most recent time has been less positive. I used them to move overseas (from France to the USA) and despite following their rigorous packing instructions for my cardboard boxes, two of them arrived completely destroyed, with gaping holes in the side and with my items falling out (many items totally lost in transit, due to these holes.) A third item, a suitcase, arrived completely damaged as well--the handle totally snapped off, and another gaping hole in the side. Furthermore, I just got an email from SendMyBag saying that I need to pay an overage fee since the boxes were too big, although I measured them all and specifically ordered boxes that fit within the SendMyBag limits--and the only way to dispute the order is to send photos of the boxes * with the SendMyBag label still attached*--but my boxes arrived weeks ago, and I no longer have them. The fact that they wait to send the "you owe us extra money and the only way to dispute it is with photos of the boxes you unpacked and threw away 10 days ago" email *well after* the bags have arrived (i.e. Knowing full well that most customers have likely unpacked already, thus rendering themselves unable to dispute an overage fee claim) isn't cool. Don't think I'd use them again.

Due to sustaining an injury in Denmark I had to cut my trip short and return to Australia urgently for surgery. Problem was that I had left my suitcases in Oslo at a friend's home. I contacted SendMyBag and arranged for my bags to be picked up from my friend and flown back to Australia. The paperwork was a bit of a process and I had to leave out any items that contained a battery, but otherwise the process worked exactly as expected. My bags arrived at my home about a week after I was discharged from hospital in perfect condition. My travel insurance ended up picking up the cost. Overall I couldn't have been happier with the service provided by SendMyBag and they helped me get out of a difficult situation.