SendMyBag Reviews Summary
SendMyBag has a rating of 4.5 stars from 1,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
I have used this service many times and never been disappointed. Everything usually gets there before the estimated date and in perfect condition.
Highly recommended
If you want your goods to arrive, don't use. If you want what goods do arrive to be undamaged, do not use. In conclusion, do not use.
They offer a promising product but on the face it is a shambles and a scam. They give you guidelines for packing your shipment and even when followed and things don't arrive and arrive damaged they will squirm their way out of paying any form of compensation.
Back and forth over missing goods and damaged goods and the maximum they offered was £125 (the shipment fee) back to you. After spending £700 on the order and having the extra insurance in place they have the audacity to offer this as compensation.
Save yourself the hassle and don't use them. Pay the extra money and use a proper removals and relocation company.
Do not deal with these scam artists and criminals.
It was overall fine - only thing was the courier did not arrived my booked day and i had to rebook it, but the service was fine
Thank you for you efficiency. I am a student in London and I can't always carry all my suitcases.
Great.policeman collected the parcel,it was delivered 6 days later. Everything went as stated...I would use them again
Ordering the service was easy and the labels sent within minutes
The driver who collected the bag was friendly and courteous. The bag was collected on time from Nottingham and delivered to Bournemouth two days later as promised. I would highly recommend this company.
Have used this service every Christmas. Have never been let down. Pick up at my home and taken to destination promptly and on time. Compared to Royal Mail is much less expensive. Definitely recommend and will continue to use.
Could not fault this service!
Efficient
On time
Easy to track
And arrived earlier then expected France to USA
The experience I had using SendMyBag was good and the procedure was easy to understand. My luggage arrived quickly at the destination address and in well condition. Very recommended!
Excellent service, always reliable. Customer assistance is top-level: I never had to wait more than a minute to get a reply from a real human -and very knowledgeable too.
I'm a returning customer and recommending SendMyBag to everyone
I was very happy to be able to get a bag to my daughter so quickly and easily. Will definitely use your service again if the need should arise.
While my bag did arrive a couple days later than anticipated, all my items arrived intact and the bag in pristine condition! I will definitely be using their services again when I travel abroad in the future. I recommend them for your travels as well!
I had the worst experience with Send My Bag in September 2024. I am moving from the US to France. One of my bag disappeared, my contents were transferred to 2 beat-up cardboard boxes without any explanation, my hangers were broken, and some clothing were missing, even my comforter was damaged. I don't know where is my shipping bag still, it is a mystery, I don't know if it was damaged or stolen. The customer service manager was the worst to deal with, she tried to reverse the fault on me, using reversal psychology, she was just terrible. She gave me $160 who couldn't even cover the high amount I lost which was 10x higher, I was super upset and still am, I even provided pictures, it is a shame. I will never recommend this company to anyone for sure.
I needed to send excess luggage from Ireland to NZ and found SendMyBag online. The service and support throughout was excellent, even though I missed the courier pickup! She directed me to a suitable drop-off/meeting point where the lone yellow suitcase was safely dropped off and set on its way home. It arrived in NZ 3 days later, no worse for wear.
Such a great company to use when sending bags globally. Seamless experience, great app to track your bags and always on time. 11/10 service, have used them many times in the past and will be using again in the future.
Quick and easy, I've been using it for international shipping for years
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members