SendGrid

Had an account 10 years ago, tried to recuperate the password several times, email from email company never arrived.
Created new account with another domain I own. Received email telling me they can't create my account for security reasons but no reason given. Took me 2 wasted hours to arrive at that point. And I can leave this review in 2 minutes, totally worth it.

I cannot believe that a company this size can be so incompetent. I worked through transferring my contacts ( 40,000+) from a competitor. I had several emails back and forth with them because of technical issues with adding people to the unsubscribe list. We spent a long time setting it up and then I sent the campaign. They stopped it after sending 9,000 emails saying there is "unusual activity in your account". There was no unusual activity - they are all legit. I contacted them via support ticket. They open my support ticket each time I sent it ( I can track their emails) - but they don't reply. I cannot contact them via chat online because it's broken and I cannot even create another ticket because "something went wrong". Unbelievable frustrating and incompetent. What sort of system is this? I believe I will be changing again shortly.

Next time you get spam from some shady sex/dating/gambling site - check the email headers. Odds are it's SendGrid pumping it out.

Super aggressive/unethical marketing emails breaking the law by having no unsubscribe function? Yep probably SendGrid.

I have been trying to get them to cancel my account for weeks now. Their double authentication does not work and I cannot access the account. There is nobody to speak with and the customer service is nonexistent. The only way to get them to stop billing you is to cancel your credit card. One of the worst companies I have ever dealt with.

Absolutely the worst software I've ever tried. Needed to use this for authentication because of the database I'm using and it takes forever to set it up, terrible UI and terrible service. Google auth a billion times better. $#*! this $#*!

Horrible service, horrible customer service, and they do everything they can to not let you cancel their service.

Campaigns weren't sending properly, had to make multiple tickets and spam their support so they actually work.

Customer service is extremely slow. And they don't help on their end, they mostly stick to their script speech telling you to read their guidelines. Sendinblue's service talks back in an hour and I spent a fraction of the price. Doesn't make sense. They don't put budget in service it seems.

They try their best to make get money out of you, can't remove credit cards, can't change them. Have to cancel in advance so if your team decides to change this month you can't, you're chained to their service. And they don't refund you. It's always your fault.

Despite having FREE plan they still keep charging, they are scammers.

Sendgrid got much worse the past few years, currently I can't even set up an account and use it without having to go through annoying hoops that get in the way. Impossible for a non-techie to signup and use

This company is the pits. I get so much spam from them (from their clients) it is unreal. Spam is rare from the likes of Mailchimp, ActiveCampaign, Aweber etc but Sendgrid is incessant. They are a magnet for spammers. You send them an email to report it and their standard answer is to unsubscribe. Are you joking? Unsubscribe from something you never subscribed to? Doing so will just tell the spammer your email address is active. They don't seem to understand how spam works and the fact that by reporting it you're actually doing them a favour.

I use 1000-2000 mails / month, I registered package with 40k mails. Someone put 400k spam emails to the system. Maybe the API keys is lost somehow. The Sendgrid helped to check the case and notified me to secure the account (I did not check it for 2 year). When I complaint about the monthly payment, Sendgrid checked the case and refund to customer. I'm appreciate about this.

I've never experienced such a headache as I have with sendgrid once I signed up with the 2FA. I was able to sign in once, after that, I never received another code from the author app that I had to download to be able to sign in. I signed up with another email account, and set the 2FA to text me a code, I again received one text and have not been able to sign in again. You can't call in, they only offer that to the top tier customers. I have to try and rely on emails, fill out the form, wait. Get and email, wait, respond, wait. I'd go with another company.

Sendgrid take no responsibility when it comes to their users abusing their service. I constantly have emails blocked because of abuse by another user of SendGrid - and while they assure me that they're doing "all they can", the emails still remain blocked - and I guess sending the emails from another IP address is out of the question...

I have clients complaining that their emails aren't getting sent - and to be able to find out, I need to pay for an addon to my paid account to be able to see the event history via API.

The support person also suggested that I upgrade to a plan, so I'm paying 6 times as much to be able to just have better email deliverability - which is why I started using SendGrid in the flipping first place!

What a crock...

We are working on e-commerce product and have decided to use SendGrid for sending our users confirmation emails. Everything was fine, users registered, emails sent, but after a week our SendGrid account was blocked without any notifications. After two support requests to SendGrid we have received email from them where they ask us to know more about our business. Our answer was very fast, but 3 days gone and no any feedback from SendGrid was received and our account still blocked.

So, be careful to use SendGrid in production - they may block your acc at any moment.

I would highly recommend not using SendGrid given their horrible support and the fact that they can be easily manipulated into removing a customer from their platform if you're dedicated enough. One of our competitors managed to get their customers to register for our newsletter, and then later complain about spam despite having opted into communications. SendGrid kicked us off of their network even with the competitor admitting it to us and us offering the evidence, but they certainly kept the money.

I signed up to try their services. I only managed to test sending out one mail to 50 of my members before they instantly banned me citing a violation of their terms.

When I asked their support about it they simple told me that they didn't have the means to read the reasons behind it and failed to provide any help whatsoever.

Don't sign up for this company. They are a joke. I'm just glad that I never had the chance to give them any money before they chose to reveal their true form.

We reported an issue 2 weeks ago and we are still waiting on a resolution or assistance. They do not help or follow up with any issues. I will be canceling this service. The worse experience ever.