SendGrid

There is no way to remove your credit card from the account information and they keep charging me month after month after month. I was never able to use this service, and their Tech Dept could not resolve the issue. But they keep charging as if I was actuallya ble to use their service. I write, they respond, but nothing happens. I keep having VISA investigate, they say they have resolved the complaint, but the first of the month rolls around and SendGrid charges me again. STAY AWAY FROM SENDGRID I use mailchimp for my high school class notices and have never had a problem. But SendGrid is all about problems. If I could give 0 stars, I would.

We do not send marketing emails, only transactional emails for our windows apps to customers that request support or activation of new devices. We have 100% positive reputation and no bounces or spam reports according to our daily summaries. A week after setting up and adopting SendGrid for our emails, we were suddenly banned without warning or reason, and told "we were not a fit, so they won't talk to us anymore, bye." PLEASE search about this, it has happened to many others. You can do all the work to ensure you are 100% a "good email sender" and best potential customer ever, and then they can take your money and shut you down without warning and no resolution or communication with them possible, period. We lost thousands of dollars and unprecedented customer reputation lost due to this. Buyer beware.

"Hello,

Thanks for reaching out. SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide myself or other members of Support with details regarding decisions made in the sign-up process. As such we are not able to provide any more information to you.

I apologize for this inconvenience."

We used SendGrid for nearly two years with few real problems and good service response when the very occasional issue did arise.

In the last month, the IP pool we are in had become constantly contaminated and our emails and newsletter would get blocked, at least 2-3 times a week.

They would, in the past, move known-good senders (like us) to a different pool. Not anymore. Any contact you make with them starts with "We're terribly sorry, etc." and then immediately afterwards, "The solution to this is to moved to a fixed IP" -- which is very expensive on SendGrid and, as is well known, is not a panacea.

SendGrid should be managing their IP pools, but now it seems they are using pools that become contaminated as a means to up-sell you to their expensive fixed IP option.

Don't waste your time trying to reason with them. I tried (even contacted management) and they could not care less. Everything they say is channeled to selling fixed IP.

We're moving to a new supplier. And by the way, as we've been scouting the market, other suppliers offer fixed IP options (that we don't really need if the pool is managed well) for a fraction of the cost.

SendGrid now appears only to want to service you if you're a big corporate or a big spender.

We had been sending out around 1000 e-mails per day using G-Suite (via SMTP), and with new features being released we projected that we would exceed G-Suite daily 2000 message limit. So we moved over to SendGrid with the expectation of no more than 100K message per month, and chose the 20.00 plan that was in line with our volume requirements. Within 4 days Yahoo/AOL mail became deferred because Shared IP's were being blacklisted based on other users mail practices. So we were stuck, the only way to address the issue was to upgrade to a PRO plan at 4 times the price, so that we would be sending mail over a dedicated IP address. I never got the feeling that support was trying to resolve the issue, but instead were explaining the problem, and offering the upgrade path as the only solution. It was as if their pool of shared IP addresses was one deep, and if it became blacklisted that was it. I got the feeling that this was an up-sale approach, rather than an issue I just happened to run into after 4 days as a new customer. Not sure what we will do, but I upgraded today just to get our mail moving again. After 72 hours of sitting in the outbound queue, the mail will simply be discarded as undeliverable. Do not use this service unless you start out on a dedicated IP plan. Otherwise it's completely undependable.