SendGrid

What makes Sendgrid better than most other SMTP relays? Reporting, price and their great customer service. Obviously we could all run our own server and use Postfix or MS exchange but then we have to deal with the black art of actually not getting our emails shoved into a spam folder. With sendgrid we are given the tools to successfully deliver emails and can avoid most of the tricks that you would have to employ otherise. Prices is insanely low when compared to other similar services. One really good feature is their email reputation score, everytime you log in you can see where you are at and what is hurting you... open rates, etc. This is critical in developing any type of email newsletter or direct campaign. Their customer service is also great, they will actually return emails and you can do a live chat with them that does provide help (as opposed to most live chat that is out there). Great service especially for the price.

I never like to do negative reviews but I would strongly advise everyone to avoid using SendGrid like the coronavirus.

We have used SendGrid for years without any issues and would normally highly rate them, in fact, we put all of our clients that host with us on this.

Our account was blocked access last week without any explanation yet they have emailed to tell us they are taking payments from our account. They have taken multiple payments over the last week. So far they have taken successfully over £400 in 4 days. We have tried everything to login and multiple password resets but nothing comes through. We have tried everything via support tickets and emails yet no one responds. My bank is now trying to sort this issue out where I'm hoping they can try and resolve for us. I then thought I would search online to find everyone else's experience seems to be the same.

It looks like there is either a security breach their end or they are scamming customers out of money.

As a SaaS provider I have integrated through API, not only it was hard and required a couple of hacks, but I had to realise the hard way that a lot of their IPs are in RBLs and support won't remove them or take care of the offenders that led those to be blacklisted. As our client ended up with a 30% delivery rate they forced me to move to Amazon SES.

They just didn't accept my sign up and didn't state a reason for that. They just referenced a few docs none of which contained at least a single point my business violate. Highly disappointed

I can't get reports on Sendgrid, just can; t. I run a report, I hit the export option, get a link to the export, download the export and it is blank. All the time. I have raised so many tickets with these guys and they are just so useless! They close the ticket without ever resolving my issue. I have been arguing with them for 3 days now about an export as they seem incapable of running this for me on the parameters I have typed out very clearly for them, or screenshot I have sent to them. They have told me to filter it if the export they are sending doesn't suit, but the export they are sending me doesn't contain the field that I need to set a filter on! I am so frustrated with these people, and no resolution ever seems to happen for the fact that the exports are continually blank.
Stay away!

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. As it had a limit of requests. I tried to contact their support service and it was terrible, no help at all.

Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply.

Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!

Terrible support, the worst so far, cant even cancel and get a refund =/

They are outright thieves! They charge me for 50,000 twice on the same month. I only upload 50,000 on March 1, then deleted the contact on March 6. Therefore, I was charged $69.95 which I did owe. But my problems is they charge me again for 50,000 which I no longer had. I talk to support and they told me well you are charge at the end of each month. So you charge $69.95 March 1 and March 31st. Please stay away, do not give these people your credit card information. They will enjoy charging the hell out of your account.

This company has as a policy to just lock you out of your account with no communication to you. We were in the middle of an email campaign - our first mailing with this company - and all of a sudden we couldn't access our account. Mailing was stopped about 2/3rd's the way through. Our "Reputation" meter on the mailing last checked at 97%. So we were puzzled as to why were locked out. Maybe a malfunction of some sort. Nope. This is what they do when they decide you have violated their rules. They will not tell you what you did. Just lock you out. No number to call, don't respond to emails except days later when support said we violated their rules but support says they don't know what rules.

One of the worse email marketing services I have ever used.
I was attracted by the low price compared to other similar services. Of course, there was a reason for it:
* Monthly subscription may be low, but you pay an additional fee each time you upload 10.000 emails to your contact lists. Removing invalid emails from your list is painful because the user interface is slow and buggy, and when you are done you have to reupload the list (and repay the fee, of course).
* Customer support is basically nonexistant. I had the same issues as another review below: long answering times, unprepared operators, chats closed without any explanation.
* After a few days, I couldn't log in to my account. It took me hours to get in touch with an operator, who told me that my account was suspended because I didn't provide some required company information. I did not receive ANY notification whatsoever about it.
I decided to unsubscribe and delete my account after the first month.
Never again.

Terrible attitude & support!

Please see below the response of the company while I was trying to open a new account:
"
Our provisioning process is done in order to protect our system as well as inboxes around the world from potential spam email. We perform many checks to determine the validity of our new customers and unfortunately some of those checks have triggered scores that are historically indicative of high risk. Our Provisioning Team will not be able to provision your account for this reason.
In regards to billing, as your account has not been activated, no payment has been processed against your credit card.
We thank you for your consideration and we wish you the best in your future endeavors.
"

When I've contacted the company and explained that I'm a real person, with proven professional background and even supplied LinkedIn link, the response remained the same.
VERY VERY DISAPPOINTING, especially because there is no reason for such an attitude - pure discrimination, shame.

The low price made me skeptical to begin with. So I only put one contact in my database and tried to send an email just to test it out. I made the email and hit "send". And for some reason, they only allowed that campaign to being labeled as a "request". The email never made it to the "delivered" section. So I logged back in and checked the status after a couple of days and that campaign was still not delivered. So I made a duplicate email and hit send again just to see if maybe I did something wrong. Same thing happened. So in a nutshell, they would not deliver "one" email to "one" person for me. And I tried to find some help on the website. They dont have and email or a support staff as far as I saw. So I would never give them a dime, because there is nobody to help me with my issue. And, after reading the other reviews on here, i'm inclined to believe that the positive reviews have to be fake. As far as their business model, it seems like a good way to make a lot of money before they get shut down (if they get shut down). The picture shows how I have two campaigns that were never delivered. And they haven't given a reason why and they dont have support so I can find out why. They suck in my opinion.