Thumbnail of user eugened11

Eugene D.

Contributor Level

Total Points
82

1 Review by Eugene

  • SendGrid

11/20/16

Terrible attitude & support!

Please see below the response of the company while I was trying to open a new account:
"
Our provisioning process is done in order to protect our system as well as inboxes around the world from potential spam email. We perform many checks to determine the validity of our new customers and unfortunately some of those checks have triggered scores that are historically indicative of high risk. Our Provisioning Team will not be able to provision your account for this reason.
In regards to billing, as your account has not been activated, no payment has been processed against your credit card.
We thank you for your consideration and we wish you the best in your future endeavors.
"

When I've contacted the company and explained that I'm a real person, with proven professional background and even supplied LinkedIn link, the response remained the same.
VERY VERY DISAPPOINTING, especially because there is no reason for such an attitude - pure discrimination, shame.

Service
Value
Quality

Eugene Has Earned 2 Votes

Eugene D.'s review of SendGrid earned 2 Very Helpful votes

Eugene hasn’t received any thanks yous.

Eugene doesn’t have any fans yet.

Eugene isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rickb1352
Rick B. reviewed SendGrid
4/30/24

I have been trying to get them to cancel my account for weeks now. Their double authentication...

Thumbnail of user luism1227
Luis M. reviewed SendGrid
3/15/24

Had an account 10 years ago, tried to recuperate the password several times, email from email...