James T.

We used SendGrid for nearly two years with few real problems and good service response when the very occasional issue did arise.

In the last month, the IP pool we are in had become constantly contaminated and our emails and newsletter would get blocked, at least 2-3 times a week.

They would, in the past, move known-good senders (like us) to a different pool. Not anymore. Any contact you make with them starts with "We're terribly sorry, etc." and then immediately afterwards, "The solution to this is to moved to a fixed IP" -- which is very expensive on SendGrid and, as is well known, is not a panacea.

SendGrid should be managing their IP pools, but now it seems they are using pools that become contaminated as a means to up-sell you to their expensive fixed IP option.

Don't waste your time trying to reason with them. I tried (even contacted management) and they could not care less. Everything they say is channeled to selling fixed IP.

We're moving to a new supplier. And by the way, as we've been scouting the market, other suppliers offer fixed IP options (that we don't really need if the pool is managed well) for a fraction of the cost.

SendGrid now appears only to want to service you if you're a big corporate or a big spender.