SendFlowers

I ordered a couple of flowers for my friend because her aunt has passed recently. I won't lie, I chose to use sendflowers.com because the prices were great! I ordered the special where a florist would design the bouquet for you. As soon as I ordered it, I looked up sendflowers out of curiosity and was met with these reviews talking about how horrible it was. I wanted to cancel my order, but something in my heart told me that theres a reason why this site is still running if theres many complaints. Really, I didn't mind the flowers being late as long as they showed up eventually. While I did order same day delivery, they weren't able to complete it but thankfully they refunded me! I actually got store credit to use for an upcoming birthday :) The flowers ended up arriving at her house the next day and we were both so happy. I'm sorry for everyone who's had such a bad experience, but I think that any issues concerning the flowers would be best handled with the florist rather than sendflowers. From what I know, sendflowers only gives out the orders to the florists so they're not the ones making the bouquets and such. My florist in my city was the Flower Bucket (which is reliable AND makes beautiful bouquets!). So I really do think that any problems regarding the flowers should be taken up with your florist, and not sendflowers. All in all, I'm pleased with my experience. I think that if you're expecting same day delivery, you should try ordering the flowers 2 days before you actually need them so they come on time. And if you absolutely have no other choice, I'd try ordering the flowers very early in the morning of the same day. I had a pretty good experience! But I think this website works best for anyone who's open minded and doesn't expect things to be 100% perfect. I'm just happy that my friends happy :) Giving this 4 stars only because same-day delivery didn't work out, if it weren't for that, I'd give them 5.

Ordered flowers and no where on the website did it say I would have to respond to a text for them to deliver or leave on the porch with no one home. The order was to be delivered to a home in North Vegas in early may. I have had man, many flowers delivered in Phoenix area where I live in warm weather without being home and it was never a problem.
This florist text me late in the afternoon to ask permission to leave on the porch. In less than an hour I responded to which I was text back: too Late" call back tomorrow. I caled 4 times where it just rang and rang. Finally spoke to a Mangager and was told that they did not deliver because it was too warm and windy, My daughter's porch is protected.
IIF SOMEONE had told me to watch for a text to give permission to leave I would have made sure to keep my phone by my side. But a respondse under an hour should not be too long. They knew what the weather was that day why did they wait to the delivery man was at the porch to ask if there was a possibly that no one was home could they leave?
So the flowers are being delivered after the special day where it would have meant so much more.
Will NEVER use this company again.

If you like to spend alot of money on a mystery bouquet then Sendflowers.com is the place to be disappointed!

I had used sendflowers many times but last time the order was received two days late with no notification from the company or provider and my order today was a $90 arrangement but a dozen roses (retailing on their site for $29) were delivered. They constantly want to provide a 10%, then 20%, then 30% discount to orders completed, but never want to provide customers with a simple UPDATE of flowers not available or a change in shipping. I will never use SendFlowers again and highly recommend you go with another company. Don't waste your money or time on this company.

They Suck! What a way to do business! Contacted at 10:06AM to inform me that they will deliver Feb 15th instead of what I paid for, Valentines Day. NEVER AGAIN!

Ordered the delivery of flowers for a birthday 2days ahead, and they still managed to screw it all up!
Called them on the day of delivery and was assured that flowers would be delivered by 6pm and I would get a confirmation of it. At 7:30pm I called them back because it wasn't delivered and was told that it would take 24hours! For them to figure out what was wrong!
DO NOT USE THIS BUSINESS!
THEY RUINED THE DAY FOR ME AND MY LOVED ONE!

Did not deliver same day or the next day after their assurances by phone and email. Do not order from this company!

The flower came late and they're all broken and very old not fresh all Damage,,,,, Las flores llegaron marchitadas viejas y toda rota no parecía un buque

They were not honest about the delivery first saying because of COVID-19 they couldn't deliver to the hospital! Then asked for an alternate address then later called to tell me they couldn't deliver because ALL the florist in Pittsburgh were closed on Saturday which was a lie as All florist are open on Saturday! They gave me a discount & promised to deliver my fruit basket on Monday which again they called & told me the address was out of their area, I'm sorry but isn't it their job to locate a florist within that zip code? It was not in a remote area but a very popular area of Pittsburgh. At this time they offered me another 30% off which I declined, as I told them I didn't trust them and was afraid the basket would only have two pieces of fruit
I called a florist nearby Mercy hospital in Pittsburgh who had no problem delivering a beautiful fruit & chocolate basket directly to the hospital without any delays or excuses! I would advise that you do not use this company as they evidently have many problems within their company

I payed for same day delivery birthday balloons, they didn't sent it. I'm wearing for my money back.

This place seems like a huge scam! I placed an order for my goddaughter whom had just had surgery and I couldn't make it to the hospital. Their delivery time said for residential was up to 6pm! 6 came and went. No one at their customer service number knew where my order was and I even received and email saying the teddy bear was delivered when it wasn't. After 9 calls, the driver finally calls, after 8pm on a weekday! Who the hell does that? The teddy bear wasn't even as described and their customer service clearly was terrible. How do you offer your customers to get back to them within an hr and never call them? I wrote several emails and they didn't even take the time to read, all they did was reply telling me the item had been delivered, which was not true! I am still waiting to hear back from all nine service reps I spoke to, so I promised them this nice review! So disappointed! Don't order from here, you won't get what your paying for and they surely won't take you into Acct! They only care to charge your card and heck with the rest! The even offered me a 20% refund meantime for the inconvinince meantime the order appeared and now all of the sudden there's no such thing either. They truly suck and I will never order from here again, I rather give weeds from the park!

PURCHASED MY WIFE FLOWERS FOR MORHERS DAY WHICH SHOULD HAVE BEEN DELIVERED SATURDAY MAY 9TH THEY CAME ON THE 13TH TUESDAY! NOT ONLY DID THEY CHARGE ME $6.99 FOR GUARANTEED WEEKEND DELIVERY THEY ALSO MANAGED TO NOT INCLUDE THE BOX OF CHOCOLATE THE COST ME $12.99! THE FLOWERS WERE "DEAD" AND IT WAS ONLY 11 FLOWERS NOT EVEN A WHOLE DOZEN ALSO TO MENTION THE BEAR WAS THE SIZE OF A APPLE THAT COST ME $12.99! I IMMEDIATELY CALLED TO COMPLAIN THE GUY WAS EXTREMELY RUDE AND TRIED EVERYWAY "POSSIBLE" TO NOT REFUND MY MONEY! AFTER 30 MIN OF ARGUING WITH THE CUSTOMER ( WHICH IS ME) THEY DECIDED TO REDUND MY $90.88 BACK! I DID RECEIVE MY REFUND ABOUT 1-3 BUSINESS DAYS LATER BUT ILL NEVER RECEIVE THAT SURGE AND RUSH OF JOY AND HAPPINESS FROM MY WIFE ON MOTHERS DAY 2020 BECAUSE I DECIDED TO TRUST SENDFLOWERS.COM

I ordered a SAME DAY DELIVERY bouquet (which they advertised) along with a Birthday ballon for a BUSINESS Client. I received a "CONFIRMATION" email HOWEVER, the flowers were NEVER delivered. I tried calling their customer service number ONLY to have a recording tell me that "My order had been delivered", although it had NOT!

I reached out to my bank to report "A Charge of a Service NOT Rendered" on my card to request a refund.

TWO DAYS later, my client FINALLY received their flowers along with a balloon that read THINKING ABOUT YOU and NOT the Happy Birthday sentiment I ORDERED.

Although my client expressed her appreciation for the bouquet she also diplomatically mentioned the slight UNCOMFORTABLE feeling that the Thinking About You balloon caused.

So I PAID for a LATE delivery [broken contract] and for an INAPPROPRIATE [sentiment balloon] that I DID NOT choose that caused brief tension between me and my client and made me appear unprofessional in my WORK PLACE!

SHAME on SENDFLOWERS.COM

I never got what I paid for nor on the "same day." But they're so generous as to refund me $5 out of $65 for the "inconvenience." IM LIVID.