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How would you rate SendFlowers?
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Iowa
1 review
0 helpful votes
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Unreliable
October 21, 2020

Paid $60 for an arrangement and an extra $14 to get it delivered today and they didn't deliver it. Got ahold of customer service and they didn't care at all. Said they would try tomorrow. Wtf.

Date of experience: October 21, 2020
California
1 review
0 helpful votes
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Had all day between 9am-5pm. Customer service kept saying it's out for delivery. Bull$#*!. Asked for a refund since the recipient already left work for the day

Date of experience: December 3, 2021
North Carolina
1 review
0 helpful votes
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Wish I would have read these reviews first...
July 15, 2023

Birthday Balloons and candy were not delivered and had to call. They would only discount 2.99 del fee

Date of experience: July 15, 2023
Washington
1 review
2 helpful votes
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Satisfied!
April 27, 2017

I spent about $40 for their cheapest flowers to get sent to my grandmother in Colorado for her birthday. Reasonable enough; a vaiety if flowers, a vase, online selection, and the convience of dlivery. About 4 hours after I put in the order I received an email saying they had been delivered (+1 star for fast and reliable same day delivery)!

I was anxious though because I couldn't talk to her until I got off of work and thought to check this sites reviews. This made me panic! Nothing but terrible reviews, and I got the cheapest bouquet they had to offer! Surely I had just wasted my money. I was convinced I should have just called and admit fault as I forgot to send a card. My redemption plan was going to be a slap in the face and these flowers would be nothing but a reminder of a long distance granddaughter that only calls for money and birthdays. The flowers I had pictured in my mind based on reviews were as dead as her dreams of her prized granddaughter becoming a doctor.

I finally got off of work and gave the gran a call. She was so happy and went on and on about how it was a full, bright bouquet (+1 star) of a variety all kinds of flowers and smelled beautiful (+1 star).

Anything to keep my place as the favorite grandchild! (+2 more stars for the place holder and ol' grannies overall happiness)

I'm satisfied with my experience with buying love. Definitely worth it!

Date of experience: April 27, 2017
Florida
1 review
0 helpful votes
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I order a Rose Rosary for my Mother-In-Law that passed away. I place the order on 9/21/19 to be delivered to the Funeral Home on 9/23/2019 at 11:00am. The rose rosary was going to be placed to draped down in the coffin. At 11:30am I called because it had not arrived yet. I was told they will call me back no one did. I called the funeral at 12:30 the flowers did not arrive. I then call send flowers and the person who answered told me it was not going to be delivered because the florist hold the order and did not do the job. That I was going to get back 30% refund of the order. Not only was the job not done, never communicated to the customer and for sure no one cared about our pain. I finally was allowed to speak to a lady who heard my story told me I see the flowers were not done you will get a full refund. I can't not express the pain and how upset I and my husband are. This company should not be in business. There is no respect for the customer even at a time of so much pain for the family.

Date of experience: September 23, 2019
Colorado
1 review
1 helpful vote
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I ordered a tasteful arrangement, that took me a good 15 min to pick out. They delivered a tacky rose/carnation arrangement that I would NEVER have sent. When questioned, they said its rhe floristss choice. Meaning they didnt have to send what I choseWHICH IS INSANE. I would never use them again.

Date of experience: May 13, 2018
Belgium
1 review
0 helpful votes
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I ordered the teddybear with roses in a thin vase for a man with autism. It looked the perfect gift. Helas only the roses where delivered. Update, they promised a 35% refund

Date of experience: April 20, 2020
New Jersey
1 review
0 helpful votes
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Worse costumer service!
October 25, 2021

If you want your flowers to be really delivered, do not order through here. This people closed a purchase as delivered when they did not.

Date of experience: October 25, 2021
New Jersey
1 review
0 helpful votes
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Asked for a specific time span and they did what I needed. The recipient was very pleased. I would use them again. Pricing was reasonable.

Date of experience: July 1, 2023
Florida
1 review
2 helpful votes
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I ordered flowers for mother's day total $48.75 with $13.99 delivery fee. It should be delivered on may 10th, 2019. Untill Sunday 5/12/2019, nothing delivered. I called their customer services, they kept saying your oreder is delivered and good bye. They hung up. I called again and waited for about 1 hour, they picked up the phone and said sorry and they promised to deliver on Monday 5/13/2019 after mother's day and gave me $6.00 discount. Nothing deliver on Monday 5/13/2019. I called them again many times and waited for 45 minutes or 1 hour, they never pick up the phone again. I have to file a dispute with my card company. PLEASE STAY AWAY FROM THIS SCAMER. I WISH I COULD READY THIS REVIEW BEFORE ORDER FROM THEM.

Date of experience: May 16, 2019
Maine
3 reviews
0 helpful votes
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They suck!
September 13, 2020

Called the day. Of delivery said they couldn't made it rescheduled for another delivery the day of the funeral and still didn't make it I had to call to find out that they weren't coming

Date of experience: September 13, 2020
Colorado
1 review
0 helpful votes
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I called them on Saturday morning to have flowers delivered to my uncle's funeral Monday Morning by 9:30 a.m. they assured me several times that they would be there on time there would be no problem they even called me Monday morning to let me know that they would be there they never showed up to my uncle's funeral then when I called to complain and get my money back they asked me if there was somewhere else they could send the flowers it was a $200 flower arrangement with a banner that said loving uncle they then asked me if I would like to have it sent to another family member I told them that the funeral was over and there would be no use for the flowers anymore I had to wait on the phone for 25 minutes while they checked to see if they could give me a refund then I had to then I have to wait 3 to 5 days for my money to be refunded they didn't offer any type of apologies or any type of compensation for missing such a important event as a funeral for your uncle I was heartbroken that the flowers did not make it to the funeral so this is a very unprofessional company I suggest if it's anything important don't use this company because they don't care then I have to wait 3 to 5 days to be refunded my money very unprofessional and rude so they don't even rate one star with me

Date of experience: August 29, 2022
Missouri
1 review
2 helpful votes
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Bad company
May 10, 2017

I order flowers for mothers day. They gave me a run around. First they said they would have deleveried on tuesday but i requested monday. Then i call again and they said couldnt find a florist to delever to the area now mind you i already paid. Then i get an email saying they will delevery them on wensday with no problem. So i called again again they say cant delevery in the area. But yet ican find a florist who would. I ask sendflowers the name ofthe florist they were usingthey wouldnt tell me. So now suspposely im getting my money back but no flowers for my mother at all. I wouldnt recomand this company all you may get is a huge run around and nothing for what you pay for. So dont use at all badcompany and bad service

Date of experience: May 10, 2017
New York
1 review
0 helpful votes
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Worst service ever, ruined my wedding Anniversary. F$&k this place. Sorry, they really just messed my day up. They should be out of business.

Date of experience: October 5, 2019
Texas
1 review
0 helpful votes
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DO NOT USE THEM
September 22, 2017

Did not receive what was ordered. Half the flowers were dead. Then they tried to offer a $13 refund.
Do not use this company!

Date of experience: September 22, 2017
New Jersey
1 review
2 helpful votes
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DON'T ORDER ANYTHING FROM THIS SITE! ORDER WAS NEVER DELIVERED, CUSTOMER SERVICE CAN'T HELP AT ALL. PUT YOU ON HOLD FOR 10-15 MIN. I AM NOT SURE IF I CAN RETURN MY MONEY BACK $72.

Date of experience: April 10, 2016
Texas
2 reviews
0 helpful votes
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Stay away
February 18, 2018

I send flowers for a funeral at Brandon Florida. They called next day and said they can't
Deliver. Too late.

Emmanuel Abraham *******292

Date of experience: February 18, 2018
Michigan
1 review
0 helpful votes
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Ordered flowers for my brothers funeral and they did not deliver. They don't answer their phone, respond to emails nothing. Scammers & thieves!

Date of experience: June 11, 2018
New York
1 review
1 helpful vote
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This place is a scam, they marked my order delivered and I never received or signed for anything. Stay away from this company!

Date of experience: October 29, 2022
Virginia
1 review
0 helpful votes
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I ordered flowers on a Thursday for a Funeral on the following Saturday. Then I ordered a plant on Friday and called them to confirm both orders. They assured me they would be delivered "on time". Saturday morning, 20 minutes before the ceremony time. They said they needed more information from me in order to deliver the plant. To make a very long story short, I called them back at the time the ceremony was to start to be sure everything had been delivered and was accused of ordering it 20 minutes before the ceremony was to start. The person I spoke to was extremely rude, talked over me and did not listen at all. He had no idea what he was talking about at all. After being on the phone with him for 45 minutes he gave me a refund for the "plant" but turned out to be the flower amount. DO NOT WASTE YOUR TIME WITH THIS COMPANY. I asked him for a refund confirmation number and he started yelling at me and questioning why I needed a number. THANKS for the 45 minutes of my life I will never get back.

Date of experience: November 9, 2019

Overview

SendFlowers has a rating of 1.4 stars from 1,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SendFlowers most frequently mention customer service, next day and full refund. SendFlowers ranks 270th among Flower Delivery sites.

service
414
value
404
shipping
384
returns
284
quality
358