From the business
Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
SelectBlinds Reviews Summary
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered the blinds online. They were delivered on time. The blinds are well made and easy to install
Very easy directions to follow to order. Great fit and easy installation!
Everything went great. From ordering, shipping, and installation.
Overall it was a fairly good experience. One of the blinds didn't work well... wouldn't go back up so they quickly replaced it! So that was nice but we've had our blinds less than a month and even those that went up well are now starting to have issues going all the way back up. I got shades because I like to see out of the whole window, so it's a little frustrating when I can't get them to retract all of the way.
When ordering my custom roman shades on selectblinds.com, i was asked which pleat style I prefer, after clicking various options, I wasn't given a photo of the chosen style. I had to use Google to understand various pleat styles instead, and when I received the $2,000 in roman shades, I was unhappy with the way it looked because of the pleat style confusion.
Further, one very large shade was measured wrong (which is easy to do on a large window with a bendy tape measure) and their policy of being able to have one shade per order remade conveniently doesn't apply because it was a motorized shade. Had that been clear, I might not have made the risk ordering motorized shades online. I could've had a professional come out and do the measuring if I knew this was such a risky process. Now I have $2,000 worth of shades that I'm disappointed in and no way of returning them without paying almost exactly what I paid in the first place.
Ordering was straight forward with a clear and precise website. Loved the instructions and videos on how to measure the windows. Product came nicely packaged and well packed. Installation was a breeze with the detailed instructions included. Wife is happy so I'm happy!
I'm extremely satisfied with the blinds. The fit perfectly and installation was very easy. I would highly recommend these blinds.
I've been looking for blinds for sometime and I came across your site. I am satisfied with the online portion and looking forward to installing the blinds in my children's bedroom.
I loved the website as it was very easy to navigate and gave lots of ideas and choices to choose from.
Ordered up two very large, motorized, solar shades for very sunny townhouse... Self installed, setup the mobile app, etc... now these puppies lower at 7am and go up at 1pm... nothing but good things to say to date... they've been up about 2 months with no issues.
Quick and easy ordering and great customer service
Blinds came quickly, well packed, and with easy-to-follow instructions. They cut down on the heat of the sun while still allowing a lake view. Just what we needed.
Received my first power shade! Absolutely love it! The craftsmanship exceptional as always!
Easy to order, easy to install. Excellent quality.
I was very surprised to find that my $170 blind was just made of paper that can literally tear so easily. It looks fine. It was easy to install.
Was easy to place an order. Fast service and delivery.
Previous shades have deteriorated too quickly (3-4 years) and shade prices have gone up way too much. I double I will return.
Hello Roy,
I apologize because you had a negative experience with us due to your Shades not staying in the top quality as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian, and I am SelectBlinds’ brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at BrandAmbassador@selectblinds.com, and we can discuss our options.
Brian,
Easy to install. Look good…………….:::.:::………………;…:;;;
Of course anyone can order on-line, but I am always pleased with the customer service when I call in. On a repeat order, (for more windows), I was again more than pleased with customer service—not to mention, the blinds are the best!
Satisfied with the color of the blind and installation was easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
I apologize because you had a negative experience with us due to your Roman Shades not arriving in the top quality you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at brandambassador@selectblinds.com, and we can discuss our options.
Brian,