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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I sent an email. This email has been passed from person to person to help me and nobody has helped me still. This is been going on for several weeks. I have been beyond patient and now I get a email asking me to fill out a Feedback form. Absolutely ridiculous. Received zero help. No problem was ever resolved. And you want my feedback? Very poor customer service.
This would be the third time you want me to describe my experience in the past four days. Please, I'm 86, I don't want to spend my life on computer nonsense. I believe Google.
They just take the money,
If you don't get what you paid for it's not a problem
They are just taking your money
I did not know that this was going to be an occurring payment. Not satisfied.
Wenn ich mich bei passion-hd.com einloggen werde ich
Aufgefordert mein gekündigtes Abo für 14.99 Euro zu reaktivieren. Ich habe aber noch ein gültiges Abo bis zum 25.08.2024.
Mit freundlichen Grüßen
They have deducted my money thrice and refunded just one amount. This is unacceptable they continually keep deducting my money and I approached to customer service they Said they have refunded but I reacived only one amount and they deducted thrice I also sent them screenshot this is fraud and scaming.
Attaching the screenshot of my bank statement you can clearly see they charged me thrice for no reason my subscription was already canceled and they just refunded one amount only which they charged did refunded rest of two amount.
It was very easy to cancel my membership and everything went swiftly. I have no complaints on service I got.
I wasn't expecting to hear back from customer service for a few hours, but they responded right away. They took care of an accidental charge and refunded it right away. Very appreciative!
Excellent service thank you segpay
You responded in lightning fast time and I'm grateful
Not for sure my experience I guess good cause what I asked was done so good is my experience with yall not for sure who sitejabber is I thought it was segpay I was talking to but who ever it is thank you
The customer service agent did exactly what I asked.
Molto positiva...Grazie, ho avuto una risposta veloce e precisa...
I still believe I was mischarged. There remain two charges from segpay on my account, one of which is in the amount of $99 and I never intended to pay so much for any of these services.
The operator told me that she was going to send all the transactions that I have paid from My Account. She saidthere were 15. I did not get anything. What should I do..
Hello! We apologize for the difficulty but this issue can be resolved, visit cs.segpay.com for further assistance!
If I were you, I would redesign this questionnaire and make it more user-friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear about that, we would be happy to further assist you with this issue through cs.segpay.com.