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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I've asked multiple times for an explanation but none has been provided with proof that I ever disputed a charge. I agreed to pay if I did dispute a charge but they refuse to provide any information.
Hacker Made a false subscription over my Account a segpay helped me very fast and gave good Information about where it was. At the end they canceled the subscription
Hi, I am enjoying the website, however I do have a suggestion of how you all could improve on. It would be to allow first timers to the website, a few free credits so they can send messages
Unfortunately, I did not receive a refund for my purchase. Which I am dissatisfied with
Fast and to the point. No questions asked. No questions open on my side. Just good Service
Great experience canceling my subs as it was prompt and simple and all through email. Took minutes to get a response.
Meine Kündigungen wurden nicht umgesetzt. Es gibt weitere Abbuchungen, die ich nicht erlaubt habe.
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They did not read the entire email that I sent or they just ignored half of it. I requested a refund and did not get one.
I was charged for a service that I never received and then not given a refund after going through everything I had to to receive it
Hi, I was contacting you to see if you would like to contact us at cs.segpay.com to resolve this problem and I hope this helps have a wonderful day!
They took multiple unauthorised payments from my PayPal. How I have no idea and then the continued to keep taking payments even after I contacted them to stop and refund!
Very prompt in addressing the issue whenever raised...
Very good service.
I'm satisfied!
Thank you very much
Was charged for a month subscription that I did no
T want. I only bought a one day trial and was not pleased with my purchase
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I am sending this message today to see if you would like to contact our consumer self-portal at cs.segpay.com to see if you can get this situation resolved I hope you have a amazing rest of your day