From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Matter not Solved
I Purchased A plan For 3 Day Trial For 1 Dollar
But From My Credit Card There was A Deduction of 99 Dollar Approx made.
Very difficult to be understood! I hate this form of automatics payments! Just like a forced sale intended for the distracted. Finally refund..
The website itself is fine but I cancelled my membership and they still charged me 3x at 5.00$ for a service I wasn't using any longer. My issue still hasn't been resolved.
Dissatisfied because i felt cheated and did not receive the expected content
Dissatisfied dissatisfied dissatisfied dissatisfied
My payment has not been refunded to my account. I want to know when it will be refunded. As a customer service I have only received acknowledgment emails saying someone is dealing. I would like my funds to be returned at once please.
IM live sucks. Terrible website. You guys were great
Michael,
Thank you for acknowledging that the Customer Service team did a great job assisting you with your concern, although your purchase didn't live up to your expectations.
J'ai été floué par un site pour adultes avec une promotion qui n'a pas été respecté. J'ai tenté de faire un arrêt de paiement avec ma carte de crédit et vous avez refusé le remboursement. Je considère que vous avez encouragé une fraude.
They helped a lot with understanding and with helping fully cancel and getting my refund.
A C,
Thank you for your positive feedback.
It appears I was charged $1 + $1.12 from segpay for a two day trial of pornpros that was supposed to be $1. I don't really care about the $1. I do care that most of the contact was blocked and the only answer I got is the trial only contains limited content. It was extremely limited, maybe more than a completely unpaid visit.
El procedimiento que me han indicado para el cambio de la tarjeta de crédito no funciona. He contestado email informando al respecto.
I was a bit apprehensive as I could not locate my transaction on the self-serve portal and this was the first time I utilized this company, so I emailed my info and request to Segpay Billing Support. Michael responded and fulfilled my request with no delay. I was impressed! (I'm not easy to impress...)
Robert,
I will definitely forward this feedback to Michael. I am pleased that he impressed you with his level of service.
Excellent, prompt and accurate service. Very professional.
Mark,
The Team appreciates the feedback. Thanks so much!
Excellent. A very Good service. Excellent service. All the staff have made themselves available to me to solve my problem. There are many facilities to contact and get the solution to satisfaction. Thanks a lot.
Hi Rafael,
Thank you for the positive response. You are greatly appreciated!
Had some random charges on my card. Called and spoke with them and eventually they did refund my money. But low and behold another random charge of 19.99 was on my card the very next day. Wth Segway. You dou le charging me now
I have numerous charges on my debit card for things I did not order nor did I authorize my account to be charged.
My Visa card was renewed. So I received card with a new expiry date. No where in the system is there a spot for me to update my payment method. The system simply tries to charge to the old card, when it fails it automatically cancels your subscription. There is no warning email to alert you that a payment attempt has failed in any way. One can simply renew their subscription, but what if the subscription rate has gone up for new customers. I no longer get the previous rate that wound have been afforded to me if my card had not expired.
No one seems able to rectify the situation.
Very fast reply, good service, i have nothing more to say good job
Antoine,
Providing this feedback to the team is a pleasure. Thank you!
I have been answered fast.
They have taken care of the problem for me.
Could not be better.
Thank you very much!
Gilbert,
Not a problem, we are here to assist you at any time. We appreciate your comment!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Erik,
We are happy that we were able to assist you with all of your concerns.