From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Very prompt attention to my concern- quick resolution- great service!
Emailed to cancel renewal; received reply to confirm within minutes and completion of cancellation moments later. Faultless service.
Andy,
We truly strive to make our process as seamless as possible. Thank you for the 5-star acknowledgment.
Regards,
Segpay Management
I found a payment taken out of my account without knowing why or approving the withdrawal. I got in touch with segpay customer service and the money was back into my account that day. No questions no hassles. Thank you good customer service is hard to find.
Nicholas,
You are absolutely correct in your assessment. Thank you for valuing our Team's skills.
Segpay Management
Fast and clear solution. Very satisfied. Thanks for your support.
No problem, Junsuk! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
The experience was satisfactory but now I wanted to change. Just to change.
Just needed to cancel membership before it renewed, was taken care of with ease by email.
Hi Robert,
Glad we could help! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
I did not cancel my subscription and I do not understand how this happened
Voir mon mail de réclamation
Voir mon mail de réclamation
Voir mon mail de réclamation
This person help me in the exact time i need, i had a important problem with muy card and a web
Ramon,
We are delighted that we exceeded your expectations.
Thank you,
Raphael
Segpay Customer Service Manager
No he podido unir mi cuenta como modelo a una cuenta de estudio para realizar el retiro de los tokens realizado con tikets sin respuestas #CS*******
I am unable to purchase premium as it is getting declined evry time im trying this since weeks im fed up with this
I received a prompt response to my question after providing additional information.
We always strive for efficiency here! Thanks for the 5-star review, Thomas!
Raphael
Segpay Customer Service Manager
I Never cancelled the membership. Some glitch has cause this and customer service wasn't helpful to get this resolved at all.
Super fast response, no hassle with what I needed.
Hi Jose,
Glad we could be of help! Thanks for the glowing review.
Raphael
Segpay Customer Service Manager
I haven't feedback for my question. I'm not satisfied. I want not received feedback for my ship
40SomethingMag Trial Membership is a con.
I decided to take up the offer of a trial period of 3 days which was advertised as "Full Access". It is, in fact, restricted access. No downloads are available and model displays all appear to be low resolution images. I cannot trust a site which misrepresents its service.
Two unauthorized charges appeared on my credit card statement. The old porn site ripoff where, supposedly I had checked boxes agreeing to additional sites, which I did not. So, I shouldn't have had to contact customer service at all. And apparently customer service not says the unauthorized charges can't be located. Would't deal with you thieves again.
They are scammers looking to steal your money and rip you off whenever the opportunity presents itself.
They are irresponsible and disregarded my request to why i was being charged double for The same ONE time transaction.
Not only that but they support sites who have camgirls who lie and steal peoples hard EARNED cash and find it funny before banning the person that they stole from. (after insulting them first). Epitome of trash people.
Easy to talk to and understood my problem. Refund has still not hit account
Easy to contact and a quick response. Fast help and everything is fine now. Thanky you.
Hi Torsten,
Thank you for the glowing review! We're always happy to help.
Raphael
Segpay Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
T S,
We strive to be as fast and efficient as possible. Thank you for letting us know our hard work is paying off.
Segpay Management