From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
I've asked you what two seperate charges to my bank account are and you've yet to provide me an answer.
They gave me a credit for what I believed was fair and made cancellation easy
John,
Great! Remember we are here to assist you 24 hours a day 7 days a week. Thank you for the review.
Segpay Management
Super efficace
J'ai demander d'annuler l'adhésion et il on fais vite pour l'annuler
I don't know yet. I'll keep trying.The I'm not a robot keeps shutting down whenever I check it. It says verification has expired and tells me to check it again.
Robert,
Thank you for contacting us and leaving this review. Your login was tested successfully last week. If you are still experiencing technical issues, please reply back to the email so that we can escalate your concern.
Regards,
Raphael
Segpay Customer Service Manager
Keeps sending me emails, I'm not paying for it. Been trying to cancel cor 2 days
My request...
And took care of me.
I'm so satisfied.
Thank you.
Jaewon,
We appreciate the feedback. Thank you so much for the confidence in our team.
Raphael
Segpay Customer Service Manager
Refund not received even after multiple complaint
I Was supposed to get refund for 1.95$ and still not received the refund.
Aguardando uma resposta convincente pela situção ocorrida... cobrar sem minha permissão... muito chato tudo isso.
Well i asked how and where to keep being a customer and all i got was crickets... NO response. I still dont know how to remain a customer.
Your website is one of the most unfriendly sites ive ever encountered
Prise en compte rapide de ma demande. Réponse immédiate et fiable. Confiance accordée, je suis un client satisfait.
Not satisfied want a refund will put this on my review on all my websites
I submitted a transaction correction request. It was resolved within 8 hours.
Martin,
Fast and efficient are key to our Customer Service goals. Thank you for the acknowledgment.
Regards,
Segpay Management
Very quick reply to request cancellation of a subscription. No questions no fuss
We strive for excellence here! Thanks for the kind review, Gary.
Raphael
Segpay Customer Service Manager
Good
Thanks for you help and good ending my problems
It was misunderstood by site I subscribe and address wrong site and that can't Amend their error.
Hi Abdulwadood A.,
We appreciate your positive review and are happy to hear your issue was resolved.
Raphael
Segpay Customer Service Manager
They are answering always and they fix any troubles
We're glad to hear you are happy with our services! Thanks for the 5 -star review.
Raphael
Segpay Customer Service Manager
Very disappointing-
I am receiving a $2.99 charge repeating on my account they don't seem to be able to explain why or what it's for although we have been through several emails back-and-forth they've shared nothing of value as far as determining what this charge is.
AS I said: sometimes CC card is declined...(:-()... RBA bank from Austria dont like to pay with MasterCard or VISA c
I got a confirmation email (twice) of cancellation, but I keep getting charged.
I can't upgrade, decline from your risk team, please resolve my issue
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joseph,
We are delighted that you are pleased with our billing services.
Thank you,
Segpay Management