From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Seeing same thing in every movie and it's tiring so please just cancel my subscription thank you
I just wish I don't get charged every month since I delete my feed finder account
I always payed with my mastercard, now I can't. Dont know why. That makes me so dissapointed.Don't tell me I can pay with Visa, becouse I don't have any
I was able to address a payment issue quickly and without complication. In addition, a customer service agent followed up to ensure the issue had been dealt with to my satisfaction. Excellent service!
Emailed for a refund was issued a refund within 24 hours
Glad we could be of help, Dean!
Raphael
Segpay Customer Service Manager
How will I know that if they canceled my subscription to delete the account for not having answers...
I did not understand how to handle it, I put photos of my feet and videos, even of my legs, but I did not have any results, they should have a better explanation to be able to have profits with this app
Good eveything was an awesome way amd opportunity. Extremely awesome experience. Down to earth whenever most precious endeavors
You're so kind Jesus! We're glad you had a good experience.
Raphael
Segpay Customer Service Manager
It war difficult to be listened but at the end, everything goes right
We thank you for you patience, and we're glad it worked out.
Raphael
Segpay Customer Service Manager
First they tried the customer doesnt understand how things work, then they gave another answer which is obvious and still doesnt resolve my issue or does what i asked. So were totally unhelpful and issue is still not resolved. All i want is for them to delete my card details, which is my right, they have no right to keep all my card details on file when i have requested they delete them. In todays world with GDPR maybe they need training both in regualtions, data privacy and also how to talk to customers. I am not asking for my transaction to be removed from history, just my card from future use in their database. I do not want the website or segpay to remember my card details. Instead they are happy to tell me them keeping my card details is as safe as any other bank or card issuer which has little to do with anything. Nor does their 2nd response which was basically just dont purchase from the website again and your card wont be charged. Which is obvious.
Given 1 star for replies received within same week but 0 stars for the actual response
Expedite Swift and prompt.
I was very satisfied with the employee whohelhed me to resolve the problem
Hi Jens,
We're glad you had a positive experience! Thank you for your kind review.
Raphael
Segpay Customer Service Manager
It was fast and easy, quick response from the representatives.
Hi Shellyann,
Glad we could be of help! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
Ho pagato 120 euro e sono stati addebitati al mio conto corrente ma i crediti non si sono visti. Non sono stati mai accreditati. Ho dovuto far ricorso al reclamo di PayPal ma nonostante tutto ancora aspetto i crediti.
Dicen que he hecho una compra de 117€ y no la encuentro. Es una estafa
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En faisant une souscription d'abonnement du site réallifecam; je me suis trompé de demande, j'avais demandé par erreur la formule Standard à 54,95 euros pour 90 jours au-lieu de la formule prenum + replay à 44,95 euros pour 30 jours, j'ai donc demandé au service segpay s'il pouvait annuler cette commande et me rembourser pour que je puisse faire une autre commande, celle de prenium + replay, ce qui a pu ëtre fait par votre aimable conlaboration. Mille merci
Y subscribing to the reallifecam site; I made the wrong request, I had mistakenly requested the Standard formula at 54.95 euros for 90 days instead of the prenum + replay formula at 44.95 euros for 30 days, so I asked the segpay service if he could cancel this order and reimburse me so that I could make another order, that of prenium + replay, which could be done by your kind collaboration. Many thanks
André,
Nous sommes ravis que notre équipe ait pu résoudre votre souci. Nous sommes disponibles 24h/24 et 7j/7. La critique est très appréciée.
Merci,
Raphaël
Responsable service client Segpay
Andre,
We are delighted that our team was able to resolve your concern. We are available 24 hours a day 7 days a week. The review is greatly appreciated.
Thank you,
Raphael
Segpay Customer Service Manager
It took a while but no problems occurred. I appreciated the way I was handled. I decided to cancel my account due to the fact I wasn't using it and paying for it and others I had put a dent into my retirement pay. So decided to cancel the account.
Arthur,
We are happy to be of service and any time you need us we are available. The 4-stars are greatly appreciated.
Raphael
Segpay Customer Service Manager
Horrible esa experiencia de que una persona es muy confiado Y pues también ya con eso tuve para conocerme de todo eso y pues nada
Hola,
Agradecemos la revisión de 5 estrellas. Lamentablemente, no puedo ubicar una cuenta según la información proporcionada para esta revisión. Responda con el ID de compra, la dirección de correo electrónico o el nombre que utilizó durante el registro.
Saludos,
Rafael
Gerente de Servicio al Cliente Segpay
Molto soddisfatto dell'aiuto ricevuto dal supporto, sia quando ho sottoscritto un abbonamento, come anche quando ho dato la disdetta. Molto gentili e veloci. Bravi!
Antonio,
Siamo lieti che le sue aspettative siano state superate dal nostro team. Grazie mille per la recensione a 5 stelle.
Raffaello
Responsabile servizio clienti Segpay
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We thank you for the kind review!
Raphael
Segpay Customer Service Manager