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SegpayReviews 3,884

3.2

From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

service
107
value
87
shipping
40
returns
52
quality
90
This company responds to reviews on average within 6 days
GB
2 reviews
0 helpful votes
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Dr
March 17, 2022

Until you finally resolve the issue at hand at the moment for me amicably as you are indicating in most of your communications to me. However, I commend your noble organisation in the way and manner that you are constantly assuring me that you would resolve the issue for me amicably which is a sign of you identifying with my great concern and dissatisfaction with the way the issue turns into. On this platform, I can conclude that your business is based on honesty and transparency which makes it more valid and reliable. I look forward to hearing from you sooner than later to resolve the issue amicably as you have already indicated to me in some of your emails that I received up to date.

Date of experience: March 17, 2022
Raphael M. Segpay Rep
over a year old

Hello Dr. A.,

We appreciate your detailed review and positive rating. We are happy to have been able to address your concerns.

Raphael
Segpay Customer Service Manager

California
1 review
0 helpful votes
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Good customer service
March 16, 2022

An incorrect charge was posted to my credit card.
When I brought this to the attention of segpay the incorrect charge was promptly reversed and credited.
Thank you

Date of experience: March 16, 2022
Raphael M. Segpay Rep
over a year old

Peter Joseph L.,

We appreciate your understanding and kind feedback. Thank you!

Raphael
Segpay Customer Service Manager

Nebraska
1 review
0 helpful votes
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Not
April 15, 2022

Like honestly I feel like you're doing too much and just it just right it as a customer that made me like this is not what I want cuz I feel like the site is trying because they got to advertise this advertise and advertise this advertisements

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Bull $#*! service
April 14, 2022

The rep didn't understand what the issue was at all

Date of experience: March 15, 2022
North Carolina
1 review
0 helpful votes
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Perfect
March 15, 2022

Fast and friendly, understanding when a loyal customer makes a mistake

Date of experience: March 15, 2022
Raphael M. Segpay Rep
over a year old

No W.

Relating to our Customers is key to providing exceptional Customer Service. Thank you for acknowledging our hard work.

Regards,

Raphael
Segpay Customer Service Manager

Brazil
1 review
0 helpful votes
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BAD experience
April 13, 2022

I really ha a Bad experience with Segpay.
I didn't do any contract, and they made purchases in my name without my authorization
And didn't resolve that.

BAD EXPERIENCE

Date of experience: March 14, 2022
Massachusetts
1 review
0 helpful votes
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Nice
March 14, 2022

Nice I like the way they helped me with the process

Date of experience: March 14, 2022
Raphael M. Segpay Rep
over a year old

Ashrith,

It is our pleasure to be of assistance. Remember we are here 24 hours a day 7 days a week.

Thank you,

Raphael
Segpay Customer Service Manager

Spain
1 review
0 helpful votes
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VERY HELPFUL
March 14, 2022

Been charged however didn't mean to, so I got refunded and cancelled my account.

Date of experience: March 14, 2022
Raphael M. Segpay Rep
over a year old

Alex,

We are delighted to be of assistance. Let us know if you need anything additional.

Thank you,

Raphael
Segpay Customer Service Manager

Italy
1 review
0 helpful votes
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Slow, useless response
April 13, 2022

I emailed on an upgrade issue.
The issue is still not resolved and I'm not receiving further updates.
This is a waste of my tkme and money.

Date of experience: March 13, 2022
Spain
1 review
0 helpful votes
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The problem has not been resolved.
April 10, 2022

I've been waiting 2 days and they still haven't explained to me why the error occurs.

Date of experience: March 11, 2022
Germany
1 review
0 helpful votes
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Mal (en Alemán schlecht)
April 10, 2022

No me contestan. Que No me contestan. Que No me contestan. Que No me contestan.
Man Antwortet mir nicht

Date of experience: March 11, 2022
Brazil
1 review
0 helpful votes
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Improper billing
April 10, 2022

I got in touch to inform you that I was charged for a service on my Credicard for the month of March even though I had canceled it in February. And what did I get back? The attendant extended the service for another month, until April, claiming that I had never canceled the service. I even received the cancellation confirmation email.

Date of experience: March 11, 2022
Raphael M. Segpay Rep
over a year old

Julio,

I definitely understand how the time frame of your cancelation and the billing can get confusing especially when it is one hour and ten minutes apart. I apologize for any confusion and would like to assure you that there will be no further billing of the membership.

Thank you,

Raphael
Segpay Customer Service Manager

NL
1 review
0 helpful votes
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Great response
March 11, 2022

Had a question via email. It was picked up the same day. Great outcome. Very satisfied.

Date of experience: March 11, 2022
Raphael M. Segpay Rep
over a year old

Jasper P.,

We are happy to hear our timely response was to your liking. Thank you for the kind feedback!

Raphael
Segpay Customer Service Manger

Singapore
1 review
0 helpful votes
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Really quick and helpful
March 9, 2022

Needed to cancel a free trial that had auto charged early and they canceled it and arranged refund super fast.

Date of experience: March 9, 2022
Raphael M. Segpay Rep
over a year old

Hello Kate C.,

We are happy to have been able to help. We appreciate the feedback!

Raphael
Segpay Customer Service Manager

California
1 review
0 helpful votes
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Slow and unresolved
April 8, 2022

I've been exchanging emails for over a week and my money is still stolen.

Date of experience: March 9, 2022
California
1 review
0 helpful votes
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My bank charge me Foreign Fee for the last billing transaction I did with Segway. This was the response;
We apologize but you need to contact your bank to ask for a refund for that international fee. We are not the one charge you for that. It was your bank. The customer will be charge international fee as that depends in the website's bank located. If your bank charge you for international fee it means that the website is outside your place. However if you want to ask a refund for that contact your bank to process it.
This is BS, and I will not use your company again after this. For years I used your service with no problems when I was billed. Now that I have started back using Segway(Adam4Adam) I'm very disappointed and wil no longer use your company to renew if the balance of $4.25 is not put back into my card, this will be my last transaction. It's a small amount I realize but I should not have been charged from your company in Canada when I was told the charge was going to be from Florida USA!

Date of experience: March 8, 2022
Texas
2 reviews
0 helpful votes
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WTF?
April 7, 2022

I have no clue who these crooks are but my bank will get to the bottom of it and I had to file a dispute against them for taking money out of my bank account that does not belong to them!

Date of experience: March 8, 2022
Iowa
1 review
0 helpful votes
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The ladies on the site are lovely but I am not able to afford it.

Date of experience: March 8, 2022
Canada
1 review
0 helpful votes
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Try again
April 7, 2022

When the time came for my payment to be taken they must have done it at 12:01 on the dot. I transferred money take sure it was there but being the weekend my bank doesn't do things right at 12. It would have been nice if they could have tried again instead of canceling me right away.

Date of experience: March 8, 2022
Spain
1 review
0 helpful votes
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The problems were not solved
April 7, 2022

2022.02.21 since i haven't received the bank transfer and no one is helping.

Date of experience: March 8, 2022