• Security Camera King

Security Camera King

Overview

Security Camera King has a rating of 4.9 stars from 6,976 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Security Camera King most frequently mention customer service, tech support, and several times. Security Camera King ranks 2nd among Security Cameras sites.

Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • I have purchased from security camera kings due to their ease of use, technical knowledge and A+ customer service.
  • Excellent information here, and promised tech support and warranty is excellent!

Critical highlights

No critical highlights yet

How would you rate Security Camera King?
Top Positive Review

“Meets my expectations”

LC M.
2/12/24

Yall meet my expectations every time. Ordering is simple and easy and tech support if I run into an issue is top of the line. Thank You

Top Critical Review

“Used to be excellent, but support is no longer practical”

Brad H.
11/10/21

Bought close to 70 cameras and two NVR systems from here. Over the course of a few years had to make a few support calls on general trouble shooting/problems. Support immediately answered the phone, was knowledgeable and took ownership. Honestly it was everything I could have hoped for. These guys had my back. Over the last few years the quality of support continued to diminish. My last interaction, they invested so much time explaining why they can't pick up the phone they could have just picked up the phone and resolved it in less time. It's no longer practical to purchase equipment here as a result. If your in the field all day they won't arrange a meeting or call back time. There business model is "Hey, if you don't pick up when we call, that's on you". I only know this because of all the parties they CC'd in the email to cover there $#*! for not taking ownership of the issue. Maximum effort, just on the wrong thing. This happened in 2021. I waited until today after making a large camera purchase from a new vendor to illustrate the value of picking up the phone and treating people with respect.

Reviews (6,976)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26) tech support (20)
Thumbnail of user lcm9
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Yall meet my expectations every time.
Ordering is simple and easy and tech support if I run into an issue is top of the line.
Thank You

Thumbnail of user roanw1
15 reviews
9 helpful votes
March 22nd, 2024

I know most popular brands just sell names but SCK gives value for my money. I buy your cameras for business and home space and it has been very effective.

Thumbnail of user omaro94
1 review
0 helpful votes
October 21st, 2023
Verified purchase

I buy these cameras for all of my businesses, in this last order I made a mistake, customer service department promptly alerted me and helped me to the correction, thanks

Thumbnail of user ericl1664
1 review
0 helpful votes
July 22nd, 2023
Verified purchase

Service and quality is truly something you can't find just anywhere.

Thumbnail of user scottj95
Scott J.
10 reviews
0 helpful votes
June 3rd, 2020
Verified purchase

Nice pricing. I am hoping that they are good products and stand up over time. I will let you know.
Thank you, Scott

Thumbnail of user jasonn47
Jason N.
6 reviews
7 helpful votes
November 26th, 2018
Verified purchase

Previously purchased a system for another building. Was happy with the quality of the product and the price, so I am back to upgrade my 10 year old TVL system on my other shop.

Thumbnail of user chrish3252
1 review
0 helpful votes
March 8th, 2023
Verified purchase

Thx for everthing. Fast deliv. Great product. Now im back up and running

Thumbnail of user bradh477
1 review
2 helpful votes
November 10th, 2021

Bought close to 70 cameras and two NVR systems from here. Over the course of a few years had to make a few support calls on general trouble shooting/problems. Support immediately answered the phone, was knowledgeable and took ownership. Honestly it was everything I could have hoped for. These guys had my back.

Over the last few years the quality of support continued to diminish. My last interaction, they invested so much time explaining why they can't pick up the phone they could have just picked up the phone and resolved it in less time. It's no longer practical to purchase equipment here as a result.

If your in the field all day they won't arrange a meeting or call back time. There business model is "Hey, if you don't pick up when we call, that's on you". I only know this because of all the parties they CC'd in the email to cover there $#*! for not taking ownership of the issue. Maximum effort, just on the wrong thing.

This happened in 2021. I waited until today after making a large camera purchase from a new vendor to illustrate the value of picking up the phone and treating people with respect.

Tip for consumers:
Don't let opinion or ratings drive you. Best bet, just try reaching support for yourself. Your simulating ownership of buying a product from this vendor. The duration and time it took to get someone on the phone will communicate everything you need to know.

Products used:
Multiple Cameras and NVR system

Thumbnail of user insanep8
Insane P.
1 review
1 helpful vote
January 10th, 2020
Verified purchase

Fair prices. Quick shipping. Be prepared to not see any updates on your order status until AFTER your items arrive. If you email SCK they'll send you a tracking number but I just wish they behaved like virtually every other ecommerce website on the planet and update the order status ASAP and send you an email with the tracking number.

Thumbnail of user anonymousc721
anonymous C.
3 reviews
0 helpful votes
December 31st, 2019
Verified purchase

Great site , It would be nice if you offered a discount to Contractors, should consider this, regular people buy once, I have bought many times.

Thumbnail of user clauder20
claude r.
1 review
1 helpful vote
March 28th, 2019
Verified purchase

overall, my experience was touch and go: could not view terms and conditions (nothing to view) problem was resolved after a phone to sales. Bad beginning ,but hope the product meets with the time spent researching item ordered. Thank you.

Thumbnail of user tyew10
Tye W.
1 review
0 helpful votes
August 7th, 2018
Verified purchase

It great just type what your looking for an bam!! There it is, the price are amazing in comparison with others, an the fact that you can choose your own shipping is even better, because when you system is down you want it back up as fast as you can and having that shipping option give peace of mind. I will always Recommend this distributor to any one who has inquiries about somewhere good to shop for all there security needs.

Thumbnail of user joshuap64
Joshua P.
1 review
0 helpful votes
January 26th, 2015
Verified purchase

Best CCTV company ever and Heath in support is the man!!! I enjoy spending thousands of dollars with you guys because it is such a pleasure to do business with real professionals!

Note to potential buyers: don't bother shopping around with other companies! Security Camera Kings are the best in the industry and the equipment is super easy to setup and runs perfectly. Just do yourself a favor and buy from these guys. You will not regret it.

Thumbnail of user johns4075
John S.
1 review
0 helpful votes
July 25th, 2019
Verified purchase

The camera's we purchased should be priced with and include power supplies - OR - somewhere in the description let people know they NEED to ORDER a power supply with the camera and have a power supply listed on the accessories tab on the page camera page. I would have been happy to buy the power supplies if I knew they didn't ship[ with the cameras. Now we're paying an extra $46 for expedited shipping on 2 $7 power supplies to meet a deadline.

Thumbnail of user leonarde9
Leonard E.
1 review
0 helpful votes
July 4th, 2015
Verified purchase

Wish live chat expert was available when holiday specials are made available. Either order in the blind, or wait til someone is in the office and lose the discount.

Order received was incomplete, but, customer service quickly straightened out error and got the rest of the order out to me.

Technical support (for both this system and one we bought years ago) has been OUTSTANDING ! That's the main reason I buy from Security Camera King vice equipment I could get cheaper off Ebay or Amazon.

Thumbnail of user hk25
H K.
2 reviews
0 helpful votes
June 22nd, 2019
Verified purchase

went pretty well, so far. let's hope this cable is good. I do appreciate all of your representative's assistance. Have a Good Day, HK

Thumbnail of user gingerd30
Ginger D.
1 review
0 helpful votes
September 1st, 2019
Verified purchase

This is my third order with Security Camera King. I always find what I need. Great products, prices, and service. Thank you!!

Thumbnail of user charlesm451
Charles M.
1 review
0 helpful votes
April 17th, 2019
Verified purchase

Security Camera KIng has been outstanding throughout the years. The employees friendly and committed to making my shopping experience wonderful.

Thumbnail of user robertl381
Robert L.
1 review
0 helpful votes
August 4th, 2016
Verified purchase

First time on this site. And I purchased the item and attempted to get some technical support because my assisting cameras did not come up. To this date (8/15/2016) I haven't heard anything from the technical support personnel. Now, I must say that I am impress with the site but there isn't enough D-I-Y instructions that can assist a novice. Could it be that this site is for professional companies requiring installations, ONLY.
A little disappointed with the technical support. With that said, "Thank you!"

Thumbnail of user garyg275
Gary G.
1 review
0 helpful votes
January 5th, 2019
Verified purchase

All was well with ordering, quality and delivery, however I never received a copy of an invoice. Perhaps it flashed on the screen and I failed to print it, assuming that a copy would be e-mailed to me. Not a major issue since I used PayPal as method of payment and was able to get proof of payment from them..

Am very happy with the product.

GG

Thumbnail of user marks1565
Mark S.
1 review
0 helpful votes
July 31st, 2019
Verified purchase

Thank you!
You have great products but it's your service that keeps us coming back.
Best regards,
Mark S

Thumbnail of user michaell446
Michael L.
1 review
0 helpful votes
October 11th, 2016
Verified purchase

Thus far my experience has been excellent! I did have some questions that needed asked. I received prompt & accurate replies by Email. I paid a little more than a box store, but got what I needed in better cameras & a larger DVR. In other words, for a little more money, I'm coming out way ahead! This is not a generic minimal system, but rather a solid (metal), adjustable system built for my needs.

Thumbnail of user bobr279
Bob R.
1 review
0 helpful votes
September 4th, 2019
Verified purchase

Shopping site didn't work properly on Chrome browser. Had to use a different browser to get it to work.

Thumbnail of user richelek
Richele K.
1 review
0 helpful votes
August 1st, 2016
Verified purchase

This is the 2nd system we have gotten from Security Camera King and have liked both of them. Setup went fine and everything is working as expected. Haven't had any major outages since we got our battery backup so can't really say how it is working yet.

Thumbnail of user stevei31
Steve I.
8 reviews
0 helpful votes
February 20th, 2017
Verified purchase

Loved the ease of set-up! Very straight forward system and I am by no means a IT person.
It's also a good feeling to know that you can make a "local" phone call or on-line live chat for Technical Questions/Customer Support.

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