I have placed many orders in the past 5 years in customer service has been great. Customer service was also great this time, but after six days of not received my order I had to make three phone calls back to find out what happened to it and find out that it wasn't shipped yet because of a computer error. It all worked out in the end since they finally straightened it out and sent the unit out with next day delivery.
I found exactly what i wanted. Prices were very very competitive with the market. Camera,s i purchased were of good quality with awsome clarity. Im debating replacing my other working camera,s because quality is far superior than what i have. Eric my salesman was very informative to my needs. Did not, i repeat did not try to up sell me with more expensive camera,s that i dont need. Thanks Eric! Shipping was fast, 3 days from the west coast to miami for free. How do you beat that. Next there was a installation question with settings on camera, the tech dept were very helpful and patient with me providing all the time i needed to help at no cost to me. And no i dont work there, i race cars. I will no longer have to waste time web searching, they are now my one stop shop. Thanks all for taking time to read my review. Last hope you enjoy your shopping experience as much as i did. And any question,s Eric is there to help you no matter how simple your question might be.
You guys are the best in the industry hands down. I did a lot of research and every time, I would come back to this company. I found myself using this company as my "Standard" and finally made the decision to buy from you.
I plan on starting an IT business and I will be using securitycameraking.com as my ONLY provider of CCTV systems.
There is no need for follow up because this was a great experience!
I got four mini economy units to replace some older systems that were installed. I preconfigured them based on the settings I had recorded from the older units. They new units went in and started working without a hitch. Easiest install ever.
The site is a little confusing to change and update cart quantities. Otherwise, everything was easy to understand.
I am having difficulty figuring out how to use the APP. Everything has set up fine but the guidance has not been clear on how I should be connecting my phone to the system. I.E the internet router is connected to a switch, which, the DVR is connected too. I am trying to configure the app and having troubles of where the log in is timing out or failure to connect.
Very happy, you have a great web page.Very customer friendly and your online help was fast and friendly.I called your help line number and they called me back with in the hour.My next DVR will be ordered from you.
I purchase from Security Camera King because I know I will receive a high quality product at a reasonable price. I am a home owner with no experience in this field. I now have the ability to watch video surveillance away from home with the convenience of my iphone.
Fantastic products at excellent prices and phenomenal pre and post sales customer service. They don't hesitate for a second to give you guidance. I purchased 2 dome cameras and a dvr which they gave me guidance on and answered any question I had and after I made the purchase they answered my install questions, including telling me how to connect my dvr to the internet using a power line adapter.
Great service from Matt & company. The units arrived in excellent condition and on the day initially shown. I am
Impressed with the excellent service and will later comment
After installation has been completed.
Ordering was easy and the equipment was shipped promptly and double boxed with great packing to avoid damage. The equipment descriptions and pictures made my choices easier. I have not installed the equipment yet, so I cannot evaluate the software, but I ordered this unit without hard drives and I have installed two Western Digital Purple 4 TB drives in the unit. All the cables and screws needed were included with the unit. Installation was a little difficult because I could not locate enough proper holes in the bottom of the case to properly mount the drives. The drives are mounted, but not with 4 screws as should be done.
I have ordered from securitycameraking.com before. Everything arrived as promised. Haven't set up yet but my last order worked as advertised so I expect this will also. Visited their store in Colorado; Ryan Newkirk was very helpful in helping me select the correct equipment.
The documentation was sparse. No CD that was referenced was included. Still figuring out how to access system from my cell phone (the qr code doesn't work) and from my laptop (pc software doesn't load right).
Nice pricing. I am hoping that they are good products and stand up over time. I need to get everything hooked up and running. I will provide feedback once I get this accomplished.
Thank you, Scott
Haven't done business with you till now, but the well prepared and fast web site, the good pricing and good products made it a pleasure. This is for my home, but I also do this commercially, so I'll probably be back.
The NVR I bought was a cheap one, but I expected it to at least see my existng ip cameras. It did not recognise Honeywell cameras which are an industry standard.
This is the 2nd system we have gotten from Security Camera King and have liked both of them. Setup went fine and everything is working as expected. Haven't had any major outages since we got our battery backup so can't really say how it is working yet.
This was my first experience with Security Camera King and my fist attempt to configure a multi-camera security system. Service was very good. We are still setting up the system, but so far there are no problems. The website was informative enough that I was able to configure an appropriate system and only missed one adapter that was needed. It only took one call to straighten that out. Tech support figured out what I needed and it arrived the next day. In the future, I will just call sales and let them do all the configuration work for me; much easier! I have no problem recommending Security Camera King and TechPro Security Products.
Site is easy to search and use, good customer service! I would recommend that you place cutoff time for next day delivery. I ordered a power supply for next day delivery and when I didn't receive status that it was shipped, I called the next day and found out that for overnight deliveries they had to be in by 3:00 pm and I had ordered at 3:30 pm EST and I am in the Pacific time zone without a clue where this may be shipping from. Paid more for shipping than I should have or Security Camera King just dropped the ball and didn't get it shipped. I had an unhappy client that had to go with any Security Camera coverage over a weekend because no one was available to let me in on Saturday afternoon when the power supply finally arrived.
Easy to select the right camera. Of course it helps to know what your looking for and educated enough to make the right choice. By the way anyone here have a spare dime they could give to a fellow American for a cup of coffee?
Great tech department! Answered all my questions and directed me in the right direction! Thanks! I ordered a better system than I had and it required better wiring and the customer service was great helping me to make it work!
Have bought many items from Security King and have been most happy with the ease of converting older cameras and infrastructure to leverage everything they have to offer.
Security Camera King has a rating of 4.4 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Security Camera King ranks 133rd among Security Cameras sites.