• Secret Benefits

Secret Benefits

Overview

Secret Benefits has a rating of 4.2 stars from 435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Benefits most frequently mention customer service, sugar baby, and nice guys. Secret Benefits ranks 720th among Dating sites.

  • Service
    94
  • Value
    121
  • Quality
    125

Proactively asks for customer feedback

This company responds to reviews on average within 6 hours

Positive reviews (last 12 months): 73.6%
Positive
39
Neutral
1
Negative
13
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What reviewers want you to know

Positive highlights

  • Had some early issues, but their customer service was right on top of things.

Critical highlights

No critical highlights yet

How would you rate Secret Benefits?
Top Positive Review

“Better than I could have expected”

Kilban B.
1/22/24

I admit that I spent a lot of time just looking at the women and considering options. Guess you can call me a tire kicker. Once I finally gathered myself and decided to get credits to message a beauty that grabbed my attention in particular I realized that this site was legit as we struck up a great convo and are currently dating on the reg.

Top Critical Review

“Underwhelming waste of money”

Marco B.
4/19/24

Lots of users and many contacts. All of whom seem to have ADD and so never reply past their initial contact. It's almost as if they're contacting you to get you to spend your credits (it's 10 credits to reply to a message or initiate contact) My biggest complaint however is that site administrators will edit your profile info if they don't like the tone. They even removed text from my profile because I said I didn't smoke and didn't want to match with those who do.

Reviews (435)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user marcob295
1 review
1 helpful vote
April 19th, 2024

Lots of users and many contacts. All of whom seem to have ADD and so never reply past their initial contact. It's almost as if they're contacting you to get you to spend your credits (it's 10 credits to reply to a message or initiate contact)
My biggest complaint however is that site administrators will edit your profile info if they don't like the tone. They even removed text from my profile because I said I didn't smoke and didn't want to match with those who do.

* Secret Benefits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user jaswantm
2 reviews
31 helpful votes
March 10th, 2022

There are a few individuals on SB that are genuine and looking for a SD, but the large majority are fake accounts, created by, I presume, the parent company to entice guys to spend their money messaging the non-existent ladies. These messages never get read by anyone. Don't waste your time or money on Secret Benefits.

Thumbnail of user nucleusa
1 review
5 helpful votes
July 2nd, 2019

I'm a man, 40s. The website has weak support services. I tried to message them to buy credits for more than a week in vain. You can't buy credits except for bitcoins and through their support system. Without credits, you do nothing as a man. I don't think a dating site with weak support to be a safe place for people. You can get a problem without any response from their side. This is riskful. I don't advise people to go there.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Sorry you had problems making a purchase. Customer support has contacted you in order to resolve the problem.

Thumbnail of user paulj361
1 review
19 helpful votes
March 27th, 2019

I joined Secret Benefits in August 2018 and promptly forgot about it for four months. Meanwhile my inbox filled up with messages from women who "admired" my profile on the site. I assumed they were fake and ignored them. Then around Christmas I decided to try contacting some local women. I found I had to buy credits as it cost 10 credits to respond to a message from a woman or to send a first message. At the time it was about US$1 per credit, though it was a lot cheaper to buy 1000 credits. In fact when you sign up the site encourages you to buy 1000s of credits and take a scatter gun approach i. E. contact dozens of women in your area in the hope that one or two might bite. I had no shortage of messages from women. Unfortunately the most decent woman I met lives in Belgium (I'm in London). We've never met and probably never will but we keep in touch daily by WA and she's a good friend. However, I was hoping for more than that from SB so I carried on looking. So far I've had dates with one woman out of about 50 chats - 4 dates in all, two in bars and two in a hotel room. I'll say no more except those dates cost a lot more than a typical London escort would have cost. A few tips for the unwary: the majority of women on SB absolutely do not want a sexual relationship. Many are looking for a monthly allowance or high priced pay per meet in return for letting you wine and dine them once or twice a month. Others want you to invest in a business start up. Others want you to pay for their university tuition fees, rent, clothes, holidays, etc and in return they offer "friendship" or "someone to talk to" in very public places like concerts, restaurants and shopping malls. Some will give you a sob story and ask for money up front - concert tickets that are selling out fast is a common one, or rent because the landlord is hammering on the door right now is another one. The lady I met 4 times asked me for £200 for clothes last week. For old times' sake I sent her the money by PayPal. The money left my account a week ago and she's still insisting it hasn't reached her, obviously hoping I'll resend. That's the kind of woman you're likely to meet on SB.

Tip for consumers:
Be very careful when you contact women on this site. Make absolutely sure that you are both looking for the same thing and don't part with any £££ unless you're sure the woman is genuine.

Service
Value
Quality
Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Hi Paul,

I’m sorry to hear that even though you’ve had a few dates with one woman and are in touch with another, you haven’t been completely satisfied with your experience on the site.

Secret Benefits is all about “dating on your terms”, this means there are all kinds of people looking for all types of relationships, and it can take time to find people whose desires are compatible with yours. What you might consider to be an unsuitable arrangement is something another man might really be interested in. That said, if you do come across any members who are using the site in an unsuitable manner, please report so that customer support can deal with them immediately.

I’ve had customer service get in touch with you to see if they can help improve your experience on the site. I hope they can and that you have better luck in the future.

Thumbnail of user jens148
1 review
4 helpful votes
October 13th, 2018

I see mixed reviews on this site. My experience is that I set up shop talked to a bunch met a few with no issues and just like a review below it sudden stopped working. I no longer got likes or messages when no activity nothing. Then when I asked someone else I talk to from the site they said my profile isn't active. I contacted customer service several times over the course of a week and a half and I've gotten no reply. I even made a couple more accounts which the pictures are still waiting approvals days later and still no customer service response. Kind of shady if you ask me

Thumbnail of user kevinlw2000
1 review
11 helpful votes
May 2nd, 2023

This site is pretty simple to use, if only it had serious prospects that are actually wanting to connect. The site spams your inbox with what appears to be bots or AI messages from women that are interested. "Disclaimer: I am not the greatest PUA to ever live and I am also no Don Juan, but I am descent at starting a conversation and building rapport with women."

Now back to the site, You have to pay for conversations and pay for private photos through a credit system that you buy which is not cheap. You then receive more unsolicited conversations that you must pay for to unlock. Usually within two to three exchanges, you realize that this is not a human interaction and not a serious interaction. The conversation starts out generically and when you ask or require in depth responses or responses that require more than a yes or no answer, end of the Ruze.

Don't be fooled by the profiles, because even if the profiles tell you what it wants and you are providing exactly that, you find that conversation and setting in person meet ups are flaky. This is where some other reviews have disclosed that it appears when you are lucky enough to get into a real interaction with a woman, she may be on the payroll for the site. Which means, she's only there to waste your time.

I really wanted this site to be what it claimed to be, but after a couple of months, I cannot in good conscious give it a good review. I'm not sure how things work for women who sign up, but men be ware. My advice is focus on your hobbies and meet someone live while doing what you love instead of wasting time and money here.

Hope this helps someone and good luck!

* Secret Benefits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user joer459
1 review
14 helpful votes
December 5th, 2019

So I have had several experiences / conversations thus far from the site. And the girls on the site seem to be the full spectrum from outright pay to play to women looking for a boyfriend. From the three in person experiences, I am 0-3 thus far. One girl didn't even show up for the date citing "she didnt think the set date was serious" when in fact we had confirmed date / time / place two days earlier? And the date set at a very nice restaurant I might add... That is what it is and not much more I can say. The 2nd lady was a model/beautician/salesperson who did show up for the date. It was a nice time, fun, good conversation, nice girl. But this person, clearly well trained in how to look her best, decided to stop home after work and dress further down from her assumed business casual work sales attire. So she shows up to a nice steakhouse in sneakers, ripped jeans, a sweatshirt, and baseball cap, with minimal if any makeup on. Yes I said Baseball cap... Well she has Filet Mignon taste with a Burger King appearance. Should I be offended or feel disrespected? I mean, if your aim is to be treated like a Barbie Doll, step one would be to look like and carry yourself like one... correct? Arm candy if that's what you want to be needs to look sweet... As a man, if I show up to the date substantially better dressed than the girl, well, that's an issue... The 3rd meeting was a nice girl, straight conversation, just not for me. I gave the site 3 stars because thus far nothing that has gone wrong on those 3 dates is their fault... but hard to recommend the site if the quality of people are no shows / please don't embarrass me dates... Ot hard to recommend if most women dont answer e-mail. That being said, I am seeing alot of potentially fake accounts. Accounts where the pics posted are very attractive, they write to me to entice me to spend credits to write back. When I write back, nobody there... I'm keeping a record of all the activities and who does what because something tells me that while there are certainly real people on the site, I'm relatively sure the site is also sponsoring fake activity for financial gain. Update: Nothing new and same stuff others are experiencing. No replies, etc. And with the premis of the site, I really don't believe any of these other reviews citing "found the one", etc, etc.

Thumbnail of user kb327
2 reviews
27 helpful votes
August 17th, 2019

I joined a few weeks ago and at first it was really interesting but it did force me to verify while I was in the middle of an allergic reaction so I hate my video. There are not many verified guys, I have been stood up twice and no one really replies to messages.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Sorry to hear you haven't had a great first impression. Customer support has tried to provide you with some tips and I hope that helps you have a better time on the site.

Thumbnail of user craigt125
1 review
51 helpful votes
February 4th, 2020

I have received messages from potential sugar babies. But, about 90% of the women have written a 5-10 word note (or less) that shows zero thought and I, as a male subscriber, have to buy credits to initiate each conversation if I'm interested. When I've replied with a thoughtful response expressing interest I've almost never heard back from the potential sugar baby. I can't figure out why they send messages, put you on their list of preferred partners, and then don't reply. This has happened to me EVERY time. It gives the impression that the girls are fakes enlisted to interest you just enough to get you to reply (which uses credits) and then ignore you to move on to the next guy. That may or may not be the case, but this has happened to me whether the girls are "verified" accounts or not. The site representatives say this is not deliberate deception and rightly point out that they have no control over the behavior of their users, but it appears to be a pattern. Maybe it's just that the place is populated by vapid women with short attention spans who really have no interest in becoming a sugar baby or, I think most likely, they think they want to be one and sign up because the idea seems exciting but then decide they aren't really interested or they're scared and they move along. In any case, so far it has not been worth the time or money to me. Your mileage may vary. I will say that the customer service people have been responsive and helpful.

Thumbnail of user brittanyj78
1 review
5 helpful votes
June 30th, 2019

So far bad experience i have been waiting to get verified and still no email or anything i was really excited for this site

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Sorry you had difficulty getting verified. Customer service reached out to you and everything has been take care of. Hopefully you'll update your review to reflect that.

Thumbnail of user alexb681
1 review
30 helpful votes
June 12th, 2020

I was attracted to the site as I am a married man looking for some fun on the side. One would think with "Secret" in the name, this would be the ideal site for this situation. I bought credits and reached out to about 12 women. Not a single response. The women are very good looking and the photos do seem real. So either the profiles are fake or this is not the site if you are are looking for a relationship outside a marriage.

* Secret Benefits attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ajf33
1 review
7 helpful votes
June 29th, 2022

I've tried it two different times about a year apart. And haven't ever received a response whether I initiated it or a woman did. Sure get lots of messages but there's nothing there. Don't waste ur money. On upside the customer support team was amazing. Refunded my purchase and gave me free credits.

Tip for consumers:
Don’t waste ur money. All these girls write u and then never answer when u respond.

Service
Value
Quality
Thumbnail of user kaylam94
1 review
0 helpful votes
November 1st, 2018

So far I've met with 4 guy since I joined 3-4 months ago. They all want daily attention and consistent dialogue every day, and some want intimacy. They seem to think that the SB "benefits" consists of free food, unlimited sex and a free trip to a romantic hotel with a pool. None of those are beneficial to me.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Hi Kayla,

Sorry you haven't met the right guy yet, hopefully you're next date will be more inline with what you are seeking. If you haven't done so already, make sure your profile describes exactly the kind of relationship you are looking for as that should help you attract more of the types of guys you want to meet.

Thumbnail of user haroldt109
1 review
5 helpful votes
April 12th, 2022

They want you to spend your coins that's it! Women reach out to you, then you respond never to hear from them again. Please listen, and heed warning. Don't waste your money!

Tip for consumers:
Don't do it

Service
Value
Quality
Thumbnail of user jimr301
1 review
3 helpful votes
September 19th, 2018

I joined this service about a month ago and have yet to have a date or reach one of my matches by the phone number they've given me. I'm no don juan mind you but I'm not that bad looking and am in shape and ama nice guy but I've either had the girl drop out after sending me an initial brief message and after I've responded, or they give me a few brief responses and then stop texting me or when I think everything is fine and they give me their phone number, I call it and get voicemail. When I ask them they say they just have texting or their phone is broken or they refer me to an outside messaging service or they are traumatized by previous abusive boyfriends. So why are you actively on the site then? I'm starting to believe what some previous reviewers said that there may be a few real girls on here but the majority are bots or staff just replying to burn thru your credits. There's been too many dead ends since I've joined. I've had much better luck with regular escort sites returning calls and meeting even though I'd like more meaningful connections. I'm really starting to get pissed.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Hi Jim,

Sorry you've had some ups and downs on the site. There isn't much we can do to make the people you contact more reliable and unfortunately, people get cold feet from time to time. Please report any members who you feel are not on the site to find a date as that helps us keep out any people with the wrong intentions. There are no bots or staff members replying to your messages, if things are falling through it could be that you need to rethink your approach or it could just be that you've had a bit of bad luck.

Thumbnail of user raina
1 review
8 helpful votes
July 23rd, 2019

This site looks like a complete Fake. Seems like it exist only to get you to scribe and waste your credits. Don't waste your Money on this site.

Update (July 30th 2019) - The customer service of this site is actually great. I was really surprised that they not only refund my money for the credits I bought but they also give me much more credits for site to come back. This site is NOT a scam site. This is actually real site trying to get into this type of dating. This site trying to get launch, getting for men's and women's' into the site. They are not here to scam you. They are trying to get into business. I had upgrade them from one star to 2 star review. Still new, still not great, but they are trying and they have potential to be a good site.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Thanks for taking the time to submit your review. I'm sorry you haven't loved SecretBenefits but I'm glad you are continuing to give it a chance and hope you'll have more success in the near future.

Thumbnail of user evah41
8 reviews
7 helpful votes
February 18th, 2021
Verified purchase

A friend recommended this to me but I don't feel comfortable with this kind of thing. I signed up and thought it was kind of weird that I had to verify my picture, I never saw a dating site do that before. It was confusing and my picture wasn't accepted for some reason I didn't understand.

Thumbnail of user dianeh129
4 reviews
2 helpful votes
February 18th, 2021

I met a guy off this site who looked nothing like his pictures and was a total slob. After dinner he invited me back to his place and I noped right out of there.

Thumbnail of user johnp696
1 review
8 helpful votes
March 17th, 2018

Been on the site for two weeks, there may be very few legit girls on the site I think met 1, but the rest are total BS. (funny a reverse of the site signature LOL) I had some fun with it, and I just couldn't give my money away as a donation to help these girls out even if had I wanted to not even expecting anything in return, but after 2 cancelled dates and a no show with girls dropping of the network after agreeing to meet up or disappearing completely after I reply to their message, I am very skeptical and bit pissed that I waste this much time. Ok Herb, screw me once, shame on you-- you need to fix this s%1t. I'm done with BS of SB

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Hi John,

I'm sorry to hear you didn't have a great experience on the site. As with any dating site, there's always a chance that someone you agree to meet up with decides not to at the last minute. Unfortunately there's not much we can do to make users more reliable than they are on any other dating site. We do have about 1000 new sugar babies sign up every day and a thousand sugar daddies, we are dedicated to providing them with all the tools to make it as easy as possible to make quality connections.

Thumbnail of user kevinb567
1 review
2 helpful votes
September 6th, 2018

Well a few ladies were there to "be there" I'm thinking. To help grow the site. I was scammed three times in different way. Be careful and think with the rite head!
I can't stress this enough... make sure she's 18!

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Hi Kevin,

Sorry you had some bad experiences on the site. We have a large team dedicated to weeding out scammers and ensuring that Secret Benefits is a safe place where our users can have fun. I hope that you have reported any user who scammed you, doing so helps us remove them and also stops future similar attempts.
Secret Benefits is intended SOLELY for adults so if you happened to find somebody who is underage please report that as well and we will deal with it immediately. In all cases, feel free to send us a PM here or to do so via our support on the site. We take these cases very seriously and have zero tolerance.

Thumbnail of user danl118
1 review
12 helpful votes
June 29th, 2017

This place tell the women how much to ask per meeting. They tell them to ask $400
I have countered with $200 and have met a couple of women. Like others have said I think that there are site generated profiles that message you to get you to use your credits. The response rate is very low.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

Hi Dan,
Thanks for your review. I just wanted to clarify that we do not generate any profiles, all profiles are submitted by real users looking for a mutually beneficial relationship. We take no part in the arrangement terms you decide upon with your date and do not make any recommendations regarding any forms of compensation. We have hundreds of new sugar daddies and sugar babies signing up each day so please check us out again and hopefully you'll get more responses. Remember, the key to getting responses is having an informative profile with pictures and informative bio.

Thumbnail of user gordonp18
2 reviews
0 helpful votes
October 28th, 2018

I don't live in a big town, but I was expecting more women to choose from. Not enough women in my area.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

I'm sorry to hear that but please check in again soon as we have thousands of new members signing up every day. Just don't forget to update your review when things improve ;)

Thumbnail of user samh451
1 review
18 helpful votes
October 27th, 2020

Like many other in this review forum my experience was: join, decide to pay some $$ for credits, received almost daily messages from women, then go to respond to the ones I actually find attractive and nothing but silence. I had an exchange with one 24yo beauty - who wrote me first - then after responding with "Hi, you are gorgeous! I'd love to be your sugar daddy - how can I spoil you? " etc. then after weeks of nothing, the girl not online for 3+ weeks, and similar experience with other top-tier attractive women, I had had it with SB. I decided that indeed something fishy is gong on on that site. I believe SB pays for model type 18-25yo women to create these fake profiles. I wrote to her asking to meet one more time just to prove that she's actually on the site looking for someone/sugar daddy as I had decided that the entire site was a scam. She THEN responds with "I'm real - see my verification video?" She did have a verification video - but what does that prove? The funny thing is the video didn't even really match the photos. Anyway - I've decided this:

Either the SB site pays some # of truly beautiful young women to join/create the videos but none of them are there to meet you - or - the site does carry out some of this pernicious behavior and I was just unlucky enough to not contact the beautiful "real" ones. Either way - at least for the model-type women the site is a scam. I finally told SB my opinion and that I wanted a refund for my remaining credits for me to leave, At first SB would not refund. Then I took a couple of photos from one of the model types and plugged them into images.google.com. And voila! I had evidence of a totally fake profile. Remember - images.google.com is your friend. I then wrote SB claiming the site is a scam - here's some proof! Within hours they are refunding my credits and I'm off the site.

Thumbnail of user jimx12
1 review
16 helpful votes
October 3rd, 2019

Doesn't work. Same complaints as others. I respond to a message, don't get a response and the Er Er person doesn't even read my response. Spoke with customer service. They were very accommodating. Very quick response from them. I'm pleased.

Thumbnail of user secretb1
Secret B. – Secret Benefits Rep

I'm glad customer service was able to get things working for you. I hope your experience moving forward is a great one!

Thumbnail of user steveng135
3 reviews
1 helpful vote
February 18th, 2021

Not enough women in my area. I don't live in a big town, but I was expecting more women to choose from.

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From the business

Secret Benefits is a dynamic online meeting place where generous and attractive people can find their dream relationship. Millions of people have used Secret Benefits to find adventure and companionship, creating unique relationships that are mutually fulfilling. Find your ideal date today.

Company Representative

Thumbnail of user secretb1
Secret B.
Typically responds within 6 hours

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