SeatGeek

I had never used SeatGeek before, but I had heard some rumors that you could get good deals on last minute tickets, so I decided to check it out for the Nets vs Celtics game on 1/6/2018. I had been following the ticket prices for about a day or two before the game and they were slowly going down so I decided to wait to purchase until about an hr before game time because I live relatively close to the stadium. The app said I would get my tickets "within" an hr or basically by the start of the game. I headed to the arena while the app continued to count down to the ticket delivery and met friends who I had purchased tickets for as well. We got in line thinking the tickets would arrive to the app/inbox while we waited to get in, but after the game started and I didn't receive anything I called the customer service number. After they put me on hold for about 10 minutes, they said the seller decided not to sell and that my best bet was to purchase from the box office. This blew my mind that the seller could back out of the transaction at their discretion after my credit card had been charged. Not to mention, the seller was listed as SeatGeek, which apparently means it was an official vendor/partner of the app, but in reality just means nothing. The box office had tickets, but of course they were about $450 each, which is how much the 4 tickets I bought from the app cost in total so we declined and headed home in the cold, but warmed with rage! DO NOT USE SEAT GEEK AS LONG AS THEY ALLOW SELLERS TO BACK OUT OF TRANSACTIONS!

FINAL UPDATE 1/11:
SeatGeek will not be paying me interest despite holding my funds for 7 months.

Takeaways:
1) I should have fully vetted them before posting tickets. That was my bad.
2) They certainly don't advertise payment after the event takes place and are unwilling to make a one-time, non-monetary concession to a repeat customer that felt duped. I will not be using them in the future due to their customer service and overall business model.

UPDATE 1/6:
I have changed my review from 2 stars to 1 star as SeatGeek's solution is not to remit payment to me in this one instance. I asked if they will be paying me interest for holding my funds for 7 months, as I would expect to earn 3.5% over that time period in the stock market. Stay tuned for further updates.

INITIAL POST:
I sold tickets on 12/22, expecting to be paid 3-5 business days after sale. After some discussion with SeatGeek support on whether my bank info was correct, I was told I would not be paid until after the EVENT. The event is 7 months in the future (7/20/2017). It is ridiculous for them to hold my money for 7 months. In my opinion, the slogan, "Sell tickets on SeatGeek. Just upload your tickets, add a price and get paid." is deceiving since you do not get paid right away, which is far from the industry norm.

Yesterday I asked SeatGeek if they could remit payment to me in this instance given I was unaware of their policy. I have not yet received a response. I followed up again this morning but haven't heard back yet. I will update this review upon a positive response from SeatGeek, however I felt I had to post now given the lack of email response and no contact number. Stay tuned!

I find Stub Hub a better choice. You always know what you getting and they deliver what you ordered. My comments on Seat Geek - Buyer Beware

My experience is as follows:
I saw on Seat Geek Section: 31 Row: AAAA with a big Green Dot meaning "Great Deal"
What I thought I was ordering from TNDirect was Section: 31 Row: 4A
What I actually ordered - Section: 31 Row: 4A-5Q ( even the TNDirect phone agent had to ask her manager what this meant)
What I received is Section: 31 Row: 4L ( clearly not deserving of a big Green Dot)

Maybe I was naive but In my view this is a deception. I feel the site, the seat rating, and the shell game of moving a client from one expectation to something else is not honest brokering.

My advice... Buyer Beware or simply use StubHub. They are honest brokers