SeatGeek

We purchased 2 tickets for a local event through seatgeek back in September. The event is tomorrow, January 25th, 2024. We were told we may not receive the tickets up until 24 hours prior to the concert. We called today (January 24th, 2024) and spoke to customer service. They said that our tickets were denied due to an invalid billing address. Doubled checked the billing address and it was correct. Was told that the tickets were then voided due to no longer being available and was told I was sent an email stating so, checked my email, spam and junk folder to find no such email. They said they will refund me for my tickets but the lack of communication for such a well known and common used site threw me for a loop. This is the first time we have used seat geek and will not be using it again due to the lack of communication on the customer service end of things. I understand, things happen. Mistakes are made but had I not called I fear I may not have even been refunded for the tickets that I purchased. I have the confirmation email stating the ticket puchase so the fact that they "werent available" is what I dont understand.

Purchased Bears tickets to be from Santa & then my family got COVID, so I knew we wouldn't make the game. Was very disappointed with support for many reasons. What looked like should have been an easy option of reposting my tickets on their site was not possible because they couldn't verify my bank account within two weeks. Why couldn't they put any sale funds back to the credit card I used to purchase the tickets originally?

Also frustrating, it was difficult to find online articles explaining how I could get the ticket bar code information to post the tickets on another site (Ticketmaster or Stubhub). After being on the phone for half hour, I finally got to a representative that could explain to me how to see the bar code values (had to click into each ticket one more time on their app).

Know that my getting COVID was not their fault, but didn't feel like much of a valued customer that there was nothing they could do for me except make it super difficult to repost the tickets on another vendor's site.