SeatGeek

There is virtually no customer service in place for this company. I just filed a BBB against Seat Geek and my next recourse is to file a lawsuit.

I purchased 4 tickets for the queen city outdoor hockey game in Charlotte North Carolina through SeatGeek. When I purchased them through their site, the only tickets that were available were in sections 124 and 125 but they had no warning or limitation placed on them and they charged a premium of $115 a ticket plus their $41 service charge. The event was last night and our seats were horrible. We were more than 75 yards away from the rink. It was literally impossible to see any action on the ice because of the distance and the construction and location of the rink within Knights Stadium. The the section was so low you could not see over the sideboards to the rink so you were unable to see any of the lower body of the players or the puck on the ice. Also on that side of the rink, both of the teams benches were placed there so the players added to the already obstructed view. We recognize that seatgeek had nothing to do with the construction, but they agreed to sell the tickets at a premium yet offered no warning that the seats had an obstructed view and in reality useless because you were so disconnected from the game and no view to enjoy the experience. If the seats were to be sold, then they should have priced them more reasonably and allowed consumers to understand that they were not in close proximity to the rink and faced an obstructed view. We paid nearly $700 for four seats as well as many of the other fans in that area, and within 10 minutes of sitting in the seats, virtually, everyone left, and moved to higher ground on the walkways of the arena, and had to stand the entire time to be able to view the game. I have contacted seatgeek to let them know of our dissatisfaction and asked for at least a partial refund, but have not received a response. Ticket buyers need to be mindful when dealing with this service that they're not upfront with providing you with all of the information you need to make an informed decision before you spend your hard earned money for an event. For all intense and purposes the tickets were worthless.

Went to ER for health concerns and tested positive for COVID. Provided proof from USC Keck. Basically, SeatGeek could care less if I go and infect others. AVOID THEM!