Had a great experience purchasing tickets to a future MLB game. Simultaneously had up the venues website and SeatGeek had them beat! Have used Seatgeek before and will continue!
Recently used Sg for Timbers tickets, love the system and the great seats for a competitive price! Look forward to using SG for other upcoming events.
Found fees for purchasing tickets high. No other problems with my experience during the purchase of these tickets. Was able to print tickets with no problem.
The seats were good and reasonably priced. Service fees were fair and tickets were easy to print. Better prices for similar seats as other ticket vendors.
Have used the app before, and its been by far the easiest and fastest way to get tickets. Prices have been the best too, when compared with other sites/apps.
I had the rare experience of having to pick-up physical ticket, but Seatgeek made sure I had all the details and made me feel comfortable with the entire process.
I purchased Mariners tickets and I have not been able to accept them from my email. I have emailed twice to fix the issue and received no response back.
In July, my husband and I bought 4 tickets for the Pittsburgh Steelers vs. New York Giants game in Pittsburgh. We drove 5 hours, got a hotel, and spent Saturday night and Sunday in Pittsburgh. We arrived to the gate only to find our tickets were not good and we could not get into the game. The tickets had cost us right around $600. We called SeatGeek and they did provide replacement tickets, which I am happy about, but the fact remains that the tickets were not good and SeatGeek knew this. The replacement tickets we received were of lesser value than our original tickets, we were not offered to receive the difference back. Also, when we called to get the replacement tickets it only took giving our order number for the seats to be replaced; this tells me that SeatGeek was aware there was an issue with the seats prior to the game, but we were not contacted to change seats or given the opportunity to cancel. After this experience I will not use SeatGeek because after more closely reading the terms and conditions, SeatGeek does not guarantee the tickets.
Hi Courtney,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're very sorry to read about your experience using SeatGeek! We would love to speak with you about this and make it better! Please, shoot our support team a call or a quick note!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I really enjoyed the concert, everything was great, not problems at all and the staff was amazing, I went with my family and we had an amazing time, thanks!
I have not received my tickets and it's the day of the concert. I have written to them and I was told they will be delivered to me. Nothing yet. I can't believe it.
Hi there Tricia,
Thanks so much for taking the time to leave this feedback for us. We looked into the order number you included, and it appears as though you reached out to our CX team directly, and we were able to resolve this matter for you. If this is not the case, then please do let us know so we can make sure you're taken care of here!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I don't think the fee you attach of almost 20 bucks is necessary. Why do you add that on the price of the ticket? Don't you think we pay enough to see concerts nowadays?
I purchased 2 tickets for my young kids in tow 22. I needed one ticket behind them in row 23. I was unable to purchase one ticket. Had to buy 2 more. Very frustrating.
Hey Stefani, thanks for sharing your experience! I'd be happy to help shed some light on what happened here.
When selling tickets on SeatGeek, sellers are able to adjust split settings by setting rules on what quantity of tickets out of the group can be sold together. This is typically done to avoid a situation where a seller is stuck with a single hard-to-sell ticket. So in this instance, if a seller has two tickets, they may change their settings so that those tickets can only be sold together and not separated, because the chances of them being able to sell both tickets together is much higher than if they allowed them to be sold singly.
As a buyer, the best way to avoid ordering from a listing that does not allow splits is to filter your search by Quantity before selecting a listing. This way, you will only see listings from sellers that can sell in the quantity you desire.
We hope this helps give you some more options for next time! If you have any other questions about how to get the best experience out of SeatGeek, please do not hesitate to let us know.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Very satisfied with the easiness of picking out seats and heading to the game! We love Seat Geek! Thank-you for the amazing seats to a last minute choice to take our family to a baseball game!
Buying process was simple. The fees were low. I shopped around for these tickets, and the SeatGeek prices were cheaper than other ticket resellers and even cheaper than the box office.
We get to see the view from the seats we chose in advance, and compare prices throughout the stadium. I am guaranteed to feel like I am not being ripped off!
I enjoyed my experience purchasing tickets off of seat geek. I appreciate that the fees are includes in the price and there is a preview of the view of the seats
Very confusing. I ordered two tickets for Saturday, February 13 and ordered three tickets for February 14 for the PBR and AT&T Stadium. We got confirmation for the three seats on the 14th that something is wrong with the tickets for the 13th. But I just looked at my credit card statement and there are two different charges on there so I'm assuming I've got tickets for both those days But not quite sure.
Like every time I use SeatGeek, the process was easy and quick. Bought tickets the night before an event, and received the etickets within minutes of purchase.
Real simple to search for tickets and the process is so simple. This is my second time purchasing from SeatGeek app. I couldn't ask for anything else.
My experience purchasing tickets through SeatGeek was effortless. The website /app is very easy to use and is secure. The show was amazing, very happy.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 21st among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
Sorry to hear you have not been able to get your tickets for the game! We are here and want to make sure to assist with that!
Please give us a call at 888.506.4101 or use the chat feature in the app to contact one of our representatives. We are happy to assist in making sure you get your MLB tickets. This season the MLB is requiring usage of their MLB Ballpark app, so our team is trained to assist you in getting your account linked so your tickets will be ready to use at the game!