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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 8th among Concert Tickets sites.
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I was looking for tickets and compared other site's and their prices. SeatGeek was easy to use and compare. It turned out they had the most competitive prices.
Talk about Great seats and a quick response to my purchase. You're the best. Next time I'm in SEATTLE i'll Be sure to use you again. Mahalo!
I still have to create many accounts to get ticket. It is difficult to get tickets. I hope to select what kind of delivery method I prefer.
It was easy to purchase tickets to the match using the SeatGeek App. We were able to get good seats at a reasonable price. Sadly, the Thorns ended up in a draw... can SeatGeek guarantee a win next time?
I couldn't use David as a coupon code! Been using SeatGeek for a while, and I just wanted to save a bit!
Hi Emily,
So David's coupon code is only valid for a first time purchase, which is why it wouldn't work on a purchase you made later. That said I took a look at your account and see you never used a promo code before. I have put a $20 code on there so your next purchase you can enjoy a discount!
Warm Regards,
SeatGeek CX Team
Great affordable seats got my days work out walking up to u
Hope to get a great deal for Hamilton. Dang 100 words. The area was hot.
No problem in obtaining the seats we needed! Easy checkout and receipt of tickets. Will do again like last year.
I have really enjoyed the ease of accessing events with your app. I did purchase baseball tickets for the wrong day however and it set me back roughly $130. It was my fault entirely, but if the UI had asked for date confirmation prior to the payment I would have caught it. Apart from that i have enjoyed using SeatGeek and sharing tickets with friends and family with ease.
Hi Jared,
Really glad you have enjoyed using our platform. Sorry to hear about the accidental purchase. Appreciate you taking the time to provide this feedback, I will pass it to our development team. We are always looking for ways to improve our service and make it the best we possibly can for you!
Warm Regards,
SeatGeek CX Team
Best site for tickets. I like that the site shows the price, fees included. No surprises at checkout. Will continue purchasing tickets from SeatGeek.
Got on line, searched for the tickets i wanted, found them, picked the seats I wanted, and purchased them
The seat price is somewhat misleading because the sellers' fees are added on afterward. Ended up spending way more than I intended to spend.
Hey There,
We do offer an option that allows you to search listings with fees included. That way you will see exactly what the ticket will cost prior to getting to checkout and being able to avoid that sticker shock!
Warm Regards,
SeatGeek CX Team
The one thing that makes me nervous about resale tickets is the delay that often occurs between the time you purchase your tickets and the time you receive your tickets.
Typically, I've found it takes a couple hours to receive tickets, but on this occasion, I had to contact SeatGeek support because I hadn't gotten notified that the tickets were ready to be accessed up until almost an hour before first pitch.
I was afraid to leave for the game without the tickets, so I had to wait until support contacted the seller and fixed the issue. They did a great job resolving the problem, and maybe it was my fault for not contacting them sooner, but I was frustrated that this experience wasn't as smooth or painless as I've come to expect.
I still think SeatGeek deserves four stars for pricing, availability and customer service, but this delay was stressful.
Seat geek is awesome good job on the deals couldnt ask for anything more I will tell everyone to use seat geek all the time
All good, except I have to search around in the app to pull up the pdf of the tickets, to forward in an email to staples to print because my printer is out of service.
Offers great value plus discounts to certain events. They show the value to all tickets and it doesn't seem like the fees are as much as their competitors.
Love this app! Easy to search, awesome deal ratings, and lower fees! I won't buy tickets anywhere else anymore. I love that I can search by best deal or best seat, and the fees are lower than other sites. Quick delivery too.
We ordered tickets on line; several emails on our phone to get seat geek app,
Seat Geek sent us to AXS to get tickets; then ended up getting the wrong seat. TOO MUCH, just so you can save paper. Never ordering from you again.
Great communication and tickets for 5 hours before the event. If you're a baseball fan don't miss the event in the future.
Search engine site cant deliver on promises has no direct relationship with sellers.
I ordered a more expensive ticket that promised delivery "within minutes" yet no ticket was delivered. Now 72 hours later, Seat geek is still apologizing saying they've contacted the real seller but not to worry the tickets will show up before the show. They were unwilling to provide a cancellation even though the tickets were false advertising. I contacted visa and shared the details and visa was happy to support me in a dispute and cancel payment to seatgeek.
Seatgeek is simply a search engine and resells tickets from other resellers and so has no control. From seatgeek.:
"SeatGeek is simply a search engine, and once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
I already reached out the seller regarding with your concern. We will update you as soon as possible. We'll keep an eye on this issue.
Best,
Kim at SeatGeek
"
Hi Joe,
I have already reached out to you directly to make sure we resolved this issue for you, but I wanted to be sure I posted a public response also so other users could see the answer to your concerns and experience.
When our tickets are marked as instant tickets and state within minutes, that is true the majority of the time. In your case that did not happen. I do not know if the change in delivery wasn't updated in our system but do know we will look into it. Our standard policy is that tickets must be fulfilled at least a day prior to the event. Sometimes when a seller marks a ticket for delivery method that is the method they have been told they will get the ticket and then event or venue changes can cause that to change. When it does we try to take every step to notify the customer. That said we are sorry a ticket was marked as being fulfilled in minute when that wasn't the case and take responsibility for that.
The statement you got is not fully true as well. We began as a search engine for tickets, something similar to what Kayak does for hotels and flights, but have evolved to be more. We have direct relationships with our sellers, who we vet and have contracted agreements with. Which is why we can offer guarantees. That said, at the end of the day, your purchase was with SeatGeek and we will take every step to hear and do our best to address your concerns.
Warm Regards,
Locke, SeatGeek CX Team
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We fully understand it can be a frustrating experience to need multiple apps to get tickets. We do our best to keep orders just in SeatGeek, but certain venues and teams require the usage of specific apps. In the case of MLB they require all tickets be sent through their Ballpark app. We are always here to assist though and you can reach us at 888.506.4101 or email us at hi@seatgeek.com