SeatGeek

I brought tickets for an event. On row G section 103. They where on waiting for confirmation from the seller.
Then i received a email telling me that the tickets where unavailable and that i was going to get refunded.

I when to my app and check again for the tickets on section 103 row g because it was the last ones. And yes they where available but the seller decide to increase the price. So i paid more just because the sellere decide to change his/her mind on the price.

I do believe that is no fair because if for us is instant payment the seller should do the same with the tickets and should no be able to change their mind. The seller repost the tickets at higher price.

The whole site is set up trick you into overpurchasing
The whole site is set up to make is as easy as possible to overpurchase, with no confirmation windows or verification.

I attempted to purchase one ticket - the site defaulted to 2. I recognized it the the second I hit pay, but there was no way to cancel - even though I saw it instantaneously, as in before the card was charged.

I then contacted customer service was told I had to agree more service terms and accept the tickets before they would even request a refund. And then, surprise, no refund was possible even though I had reached out to them in less than a minute.

They then offered that I could sell the tickets through them (more fees to them) and offered me a coupon for purchasing through them in the future (not going to happen). So everything about the customer service interaction was an attempt for them to make more money off of me.

I'll never use them again, even if they have the cheapest tickets.

It appears that Seatgeek sells tickets it does not confidently have access to sell. Per a service rep "Listings update every few minutes, but sometimes that is not fast enough to keep up with situations where demand is unusually high. A listing might still show as available, even though it was just purchased". Hence, a technology limitation (and/or cost choice by seatgeek) results in a subset of purchasers being notified several minutes later (if they check their e-mail), that the purchase could not be completed and the $$ will be refunded. This happened to me twice today - the second attempt was via a seatgeek rep sending me a link to buy the tickets!

The above pain point is only part of the problem. Seatgeek will do nothing to get you comparable tickets for the same event. There is zero attempt to resolve. Tickets went up in price, too bad, you are getting your money back, try again. Given the significant seatgeek fee charged per ticket, they can easily resolve these situations but appear to choose not to

Seatgeek is no longer a little company. They manage their technology choices as well as the rules of their marketplace. Choices matter. Very disappointing

Purchased tickets for 10-16-2016 Gwen Stefani concert at the Forum in LA and was told tickets from Seatgeek were invalid. Went to the box office and was told my seats were sold twice and this happens all the time. I had to buy an additional set of tickets to get in, so wrong! I also tried calling for help and was told I had to go directly to scorebig for help with double sold tickets. I called the 800 number for help for scorebig *******324. The recording on the voicemail states they don't help with invalid tickets.

Still fighting with seatgeeks over not providing tickets that I paid for two months before the event. They are getting frustrated because I won't close out my BBB complaint,read the BBB seatgeek reviews.They are rated F and it's obvious they are a unethical company. The Massachusetts atty general is investigating and they advised me to file with the NY AG as they are based in NYC. Still waiting before I get a lawyer. Don't even think about using this company!

I've used seat geek numerous times to purchase tickets and numerous times for the Sounders specifically and this was the most cumbersome and lengthy process to get to my actual tickets. I've always been able to get my tickets immediately in the seat geek app but when I bought tickets Sunday, I had to check my email numerous times to see if the order was processing, accepted, then confirmed, then a couple more before I finally got an email for my tickets. And they weren't able to be sent to the app. I was pretty disappointed in the service this weekend and hope that isn't the new standard for purchasing tickets through seat geek.

The reason I rated u guys like this was that I originally bought tickets that were advertised. Come to find out that my order was rejected because the tickets were longer available. On my second order, it said that my tickets were not going to be ready until 1 hr. Well I was nervous because the game was in an hour. I didnt know if I should drive and be left without tickets or wait and be late. I was worried that I probably wasnt going to get my tickets on time and also worried that I was not going to make the game. I did however get my tickets and was late cuz I waited prior to driving down to the stadium

I attempted to purchase tickets for Remembering Pavarotti at the Dorothy Chandler Pavilion. They were $220 each and I got four tickets. I couldn't find the confirmation email since it was sent under the name of UberSeats. When I finally found the email and opened it, the tickets were for the wrong event, wrong day, wrong time and the tickets they sent me were for an event that had taken place earlier that evening. They will not refund my credit card for the $880 charge for the wrong tickets that were never used.

I was extremely skeptical of SeatGeek along with the Reseller Ticket Network Direct or TNDirect (including another subsidiary called Ticket Galaxy).

I was wrong-- the service was amazing. I ordered 2 VIP tickets for a show, and Ticket Galaxy was all over it. They reached out to the venue to setup the Will Call without problems.

I did run into an issue where our parking pass was not included at Will Call, however Ticket Galaxy immediately provided a refund for the cost of the parking.

I will absolutely use SeatGeek and TNDirect again in the future.

Drew

Seat Geek is the worst company in the history of commerce. I bought my tickets the day before the game and didn't find out until 10 minutes before opening pitch that the tickets weren't available. The lady on customer support then proceeded to tell me that Seat Geek wasn't responsible for the tickets that I bought. If they aren't responsible, then why did I pay Seat Geek for my tickets? I was very nice on the phone and customer support somehow managed to hang up on me 3 times. I will never buy from Seat Geek again they are a horrible company. Never buy tickets from this company if you want to be able to get into the game.

I spent initially $7,000 for World Series tickets on the only day that five family members could attend together. SeekGeek's website advertised Game 3 tickets for sale. So I bought them. BUT I sadly found out they mislead me, and probably many others, by selling tickets that DO NOT REPRESENT the tickets I bought. These tickets were for the 3rd home game which is actually World Series game 5. Nobody in sports calls World Series Game 3 the bizarre name of Home Game 1. I spend several hours on the phone waiting to discuss how I was given Game 5 tickets instead of the Game 3 tickets I bought. They essentially told me it was my fault for not knowing the way they sell tickets. They lied to me and ruined an opportunity to see a World Series game. I will never buy anything from SeatGeek again and I highly encourage you to go elsewhere for tickets. SeatGeek lies and misleads.