But the tickets and maybe they will come. I canceled my day at work to attend a game and the day of the game after I contacted them it was oh, yup can't go after all. Yea they will refund my money but hell I lost a day at work!
I got ripped off! I ordered 4 tickets to an event. Got to th venue and found out tickets were $30 after Seatgeek charged me $35 PLUS 16.50 per ticket. Then the ticket link DID NOT work so I missed the event and now Seatgeek is giving me the run around instead of a REFUND! I'll NEVER purchase from them again and advise others not to! Biggest legal SCAM EVER!
I purchased tickets to a concert after reading all the horrible reviews. Overall my experience was good I got my tickets almost immediately after I got the confirmation email and I was able to get in with no problems. But unfortunately I probably won't purchase from SeatGeek again because I had to much anxiety leading up to the concert. I was really concerned that I wasn't going to get in. In the future I will just purchase tickets from the original vendor when they first go on sale to avoid all the hassle.
The business model of SeatGeek is questionable. This ticket reseller has no way to guarantee tickets after the sale. Not sure how the "ticket broker" can reject an order. This makes no sense. The advertised price is the ADVERTISED price. And if the credit card goes through, the order should be valid and should be honored.
Hi Dan,
Thank you for taking the time to write this review of SeatGeek and share your experience.
If you would like to chat about anything, feel free to shoot us call or drop a quick note. We're happy to discuss!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I bought tickets and they canceled the order the day of the event and never sent them. They'll pass the buck and say it's not their fault, it's the fault of ticket broker, but come on, Stubhub doesn't let you down.
Bought 2 tickets to a football game. All my info and confirmations were correct, but they sent me tickets for the wrong game. I contacted the actual seller, Seat Geek ASAP, they told me I had to contact FanExchange (the actual seller) to straighten out the problem. Nowhere is it printed that they are not the actual seller and not responsible for the transaction.
FanExchange acknowledged the mix up and told me they would have the correct tickets to me in 30 minutes. Of course, no tickets or update from FanExchange. I called customer service the next day and finally got the correct tickets emailed to me.
In the future I will stick with Stubhub and Vivid Seats, they may be more expensive, but at least you are dealing with the actual company, rather than a 3rd party.
We ordered Tickets over 2 Weeks before the date of the play. We were sent an email stating that the tickets we purchased were not available, you were going to replace them with similar seats and I was to respond to the email if this was OK which I did. I sent another email to customer service looking for the new tickets and when they would be sent but got no response. We then called directly and finally found out that the tickets were never sent and they are going to overnight to us, which became a problem as there was no one here to sign for them. Overall I wanted to give SeatGeek a shot as we normally use Stub Hub, I will go back to Stub Hub - Never had a problem with them.
Hi Mark, thanks so much for bringing this to our attention. It looks like this order was placed through one of our vendor partners, TicketNetwork. When orders are placed through a third-party outside of SeatGeek, SeatGeek does not have fulfillment information, so unfortunately our team wasn't aware of this issue.
Please know that any time this sort of thing is brought to light regarding one of our vendor partners, we take it extremely seriously. We never want our users to have a negative experience, and in this instance we apologize that we didn't have the opportunity to help.
We'll be reaching out to you directly to follow up about what happened with this order, and again, we're genuinely sorry to hear about this experience.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I recently purchased tickets to Absinthe at the Spiegeltent - Ceasar's Palace in Las Vegas. In the process of my purchase I picked the wrong date but as soon as completed my orders I knew I had made a mistake. Guess what…Seat Geek does not give a crap that your out several hundred dollars! There is no customer service to correct the error. No way to exchange. It is really sad. I will NEVER use this trash app again and I suggest anyone considering doing so… DON'T or you may have to take one to the chin like me
Over all experience was good able to navigate web site decent
Was not happy with being able to check different seats in site for some reason it would not change and I would have to log out and start again to view a different seat location for the same show I wanted to attend
Fairly straight forward, bought 3 tix from a group of 4 on another site, then a late addition wanted to come, the 4th seat went up $50, so bought a ticket for $30 cheaper on seatgeek in the same section and just sat in the unpurchased 4th seat so all were in a row.
Seat Geek sent me tickets the day before the NCAA Baseball tournament in Fayetteville, AR, but the day of the game they emailed me and told me the tickets they sent me were invalidated and to use the new tickets they attached. Problem was they were to the wrong game. Totally screwed us up because now all the tickets were sold out to the correct game. No offer to get us tickets from another vendor at their expense. I'll never use them again. Horrible service.
Hi JD, we're incredibly sorry this happened! SeatGeek doesn't own ticket inventory, so any time the seller reports that tickets have been invalidated for any reason, we request that the seller provide replacements if possible. We can't apologize enough for the fact that the replacements provided were for the incorrect game, and it's something our team is likely investigating with the seller. That being said, we'd have definitely provided replacement tickets for this order had any been available. However, in the event that replacements are not available, we don't have access to tickets and have to therefore provide the refund. If you'd like us to look into this further to check on what happened outside of the current investigation, please reach out to our support team at hi@seatgeek.com and we'll definitely make sure this is corrected. Thank you.
The email from the vendor said we had to print the tickets but then SeatGeek sent us a mobile ticket. Thankfully the mobile ticket worked but I was confused if I had to print per the instruction of the seller or if I could use the mobile version.
I bought a ticket on a whim and got a great deal. It couldn't have been simpler, honestly. I paid $42 total including service fees for a single ticket in section 215 at MSG. Thought I should make it to MSG before prices skyrocket
First of all, I will not going to use this app ever again! Me and my friend we bought 2 tickets from Seatgeek. And then it turns out that the tickets were piggy back seats. However when we bought the tickets there wasn't anything saying that it's piggy back seats. And when we called the Seatgeek they insisted that it was written there and they didn't change our tickets. So, we sold the tickets. And we bought the tickets for 82$ and we solved for 33$. Don't use this app!
Hi Asan, we apologize if there was any confusion surrounding this order. While the majority of our ticket sales are for seats that are consecutive, sellers do sometimes list piggy back seats, which is information that's required to be notated on the listing. It does sound as though this order was notated as such, and unfortunately in situations like those, we're unable to cancel the order. We do our best to make sure our users have the option to easily re-list tickets they cannot or do not want to use to aid in cost recoupment, and we're happy to hear that you were at least able to utilize the Marketplace to make sure that happened! If you have any other questions regarding sales, order cancellations, or listing requirements, please always feel free to refer to our Terms of Use which can be found here: (https://seatgeek.com/terms). Additionally, please also feel free to reach out to our customer support team at any time via email at (hi@seatgeek.com) with any questions or concerns you have, we're always happy to help.
Buying the tickets went smoothly. The download was available within minutes after the purchase was processed. They had someone else's name on them and said "SEC vs Big 12" instead of "Memphis vs Iowa State" for the team names, but the tickets worked at the gate after worrying that they wouldn't. I've read so many bad reviews about invalid and canceled tickets, and worried so much, that I probably won't use SeatGeek again. They're cheaper than StubHub, which I've bought from in the past, but StubHub seems to be better otherwise.
I have been using Seatgeek a lot since April since it is the official ticket service for LAFC. Everything about it is great and the way it works with the LAFC app is great. Only issues I have with it are the fees I have been using tickpick.com which charges no fees so to now have to pay the fees is pretty annoying. Now that I have a mini plan I plan on selling tickets on the site as well. Looks like the fees for the seller are higher than those on StubHub and tickpick so not sure if I will use Seatgeek. Outside of that everything is great! Keep up the good work.
I bought tickets to Pearl Jam at Fenway Park yesterday. The seats I bought were great for the price I paid, although I bought them at the last minute. Once I confirmed the transaction, I got an email telling me that my purchase was confirmed and just had to wait for the seller to release to tickets to me. That happened within 5 minutes and I had the tickets on my phone to enter the concert. Super easy - very satisfied!
I buy many tix through SeatGeek. This is my first bad experience. But, I would probably not buy Prudential Center tix through your site again. I use SG and similar sites to avoid Ticket Master. Now, I am going to the game, and I'm not even sure where my tix are... Completely unacceptable! Bad for customers, bad for Prudential Center, bad for Seat Geek!
Hey there!
Really glad to hear that you have had many positive experiences in the past!
That said, very sorry to hear your recent ticket buying experience did not go as well. Sometimes certain events or venues have a set requirement for the platform used for electronic tickets. In situations like these the tickets end up being fulfilled via a transfer through the ticket service, in this case TicketMaster, that the venue is requiring.
Hopefully everything worked out and your tickets were delivered, but if for any reason you didn't get your tickets in time for the game please contact us at support@seatgeek.com or via phone at (888)506-4101.
Went to Seat Geek to get tickets for a Gwen Stefani concert in Houston, TX one month before the event was to take place. The tickets were never mailed to me and I was told by Seat Geek that the tickets would be waiting at Will Call for me. I showed up at the venue to learn that not only were my tickets not at Will Call as promised, but that such arrangements are never made between the venue box office and third party ticket sellers. According to the representative that I spoke with, the box office is actually contractually obligated to not engage in such arrangements.
I had to then purchase alternate seats at the last minute in a location that was not nearly as good of a location as what I had originally paid for.
My advice is to avoid this company unless you enjoy paying twice to go to one show.
Blake, thank you for taking the time to share your experience and we are so sorry that you ran into an issue at the show. This is absolutely never what we wish for any of our customers and we'd love the chance to make it right. Please email us at hi@seatgeek.com so that we can help!
I paid $50 for tix that were actually $30 and was not able to access the tix. Been dealing with the CS dept only to get the run around about a refund that they claim to "escalate" and do nothing. Seatgeek is a RIPOFF!
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Takerra, thanks so much for writing this review! We know that reading reviews about invalid tickets can cause some trepidation and stress, but please know that while it may not appear that way, invalid tickets occur for a very small percentage of our orders! We do our very best to make sure all tickets are valid, but when things like that happen, we do everything in our power to make sure the user is taken care of. We hope that you give us another shot in the future so we can prove that SeatGeek is absolutely here to make your experience the best it can be! Thank you again!