SeatGeekReviews 2,561

Before purchasing tickets I was made aware of the return policy. Once I found out I could no longer attend the event I began the return process. They still have not given me my return and the person I was communicating with no longer replies. It has been two weeks

SeatGeek is not upfront and honest about refunds. I bought some tickets for the TSO Christmas concert for my parents and I as a Christmas gift but had to return them because plans changed and they were concerned being around so many ppl with omnicron. Before buying the tickets SeatGeek said that you could return tickets up to 72 hours before the event. This is the reason I initially went with SeatGeek. I thought if we had to cancel, they'd make it easy. But nope.

I ended up trying to cancel a week, week and a half before the event and the process has been a nightmare-or at least very unpleasant and stressful. It's a lot of money for me to waste at my age.

I am only now finding out that I probably won't be getting a refund back on my card but a "promo code" I never go to concerts so this is a complete waste of money. SeatGeek does not look out for their customers.

I honestly am not one to write reviews good or bad, but this event has made me so incredibly frustrated and stressed. I am now realizing that I am now losing nearly $300 down the drain. I'm just a broke college student who was just trying to give their parents a fun Christmas gift. ‍

It's been about 2 weeks of me calling and emailing SeatGeek. They are not easy to get ahold of nor do they make it easy for you to refund your tickets. I won't use SeatGeek again and am not sure what I'm going to do with this "promo code" refund thing, IF I ever even get that. ‍ Lesson learned for me I guess.

My email account got hacked, so I lost every email in my inbox and trash folders. Unfortunately, this included my tickets purchased through seatgeek.
Unlike every other ticket provider, seatgeek does not give you access to your tickets on their website. They'll send you an email with your tickets and that's that. This is where everything went wrong.

At 8:30 in the morning ON THE DAY OF THE EVENT I HAD TICKETS FOR, I emailed seatgeek asking them to re-send my tickets. I went through all the extra info they needed to screen me, etc. By 2pm I hadn't heard anything, so I reached out again---PLEASE NOTE, THERE IS NO WAY TO CALL THEM, EITHER---THIS IS BY DESIGN, I'M SURE.
They emailed me back at 3pm and said they had to reach out to the vendor I bought my tickets from, and would be in touch.
Well, the event I was going to started in a few hours so time was short. And it sure as hell wasn't a priority to seatgeek.
Finally, at 6:30pm I got tired of waiting and ordered the same tickets for the same event through StubHub.
And Stubhub emailed me my tickets, but also kept them available to me on their website.
For some STUPID, RIDICULOUS REASON, seatgeek doesn't do that.
It ended up costing me an additional $175 to buy the same seats from another ticket agency.
I *will never* use seatgeek again.

My friends and I bought tickets for a basketball game in Syracuse that we were coming in from out of town for. This game was postponed and policies were changed regarding who can go. SeatGeek refused to give us a refund we bought 9 tickets that were over $60 each. We are back to work and cannot attend the game, it is ridiculous that we cannot get our money back and I will never be purchasing tickets again through SeatGeek.

Never received my tickets for the AZ Cardinals game... it was a Christmas gift for my son who drove in from Canada. Seat Geek doesnt care enough about their customers to have a direct contact phone... reviews show this is a very common issue!

I had to cancel a show because my husband tested positive for covid. I called them and told them the reason. A guy answered, who barely spoke English, telling me that they don't refund tickets. They don't care. All they want is money, which is sad.
Do not buy from them.

They don't deserve a one star rating, but That's the lowest available. Brought tickets in 2019 for a concert in 2020, postponed due to Covid-19 and in 2021 receive confirmation for tickets to a different concert in 2023! Customer service they don't have. The attorney's general of my state wrote two letters which were not answered.

I ordered two tickets for a basketball game in September for December. Tickets NEVER arrived. I called three times, only to be promised I'd get the tickets. On game day, they never came. I'm now trying to get my credit card to receive a refund. Don't trust Seatgeek!

Paid 600 for a concert for my Son's graduation present that was canceled due to weather.
Never recieved the ticket.
They will not refund any of my money. Will be reporting this company.

NEVER AGAIN WILL I USE THEM AND WILL NOT RECOMMEND
WOSRT COMPANY EVER

If I could give less than 1 star I would... After 2 months of not receiving my tickets, I bought tickets elsewhere. Trying to get a refund is impossible, they send email after email, that talk about codes and discount codes that you may be able to get? It makes absolutely no sense. After about 5 hours of combined time invested, I've decided to go the bad review route... You will NEVER get someone on the phone, and the only reason they started emailing back to me (2 months later) was because I started a dispute claim with Chase bank credit card.

SeatGeek has the worst customer service!

STAY AWAY!
EVEN IF YOU HAVE TO PAY MORE!

This company is a scam 100%

After going back and forth with my bank and even providing PROOF that I was promised a refund, SeatGeek would dispute it and I kept getting the refund reversed by my bank. I've seen countless videos and reviews about this company not being ethical with their customers so please do yourself a favor and NEVER buy tickets from here, regardless of the "good" reviews.

This company seems like it's run by a bunch of kids working out of their garages as a start up. After months, I was finally able to get my refund from my bank. I had to provide so much proof and emails to get my money back since SeetGeek kept denying a refund.

Notified at 3:00 pm on December 8,2021, that my tickets were canceled for December 9,2021 game. Don't trust them!

This was my first time buying from Seat Geek, and without a doubt it will be my last. My entire experience was absolutely infuriating. I urge whoever reads this to carefully consider buying elsewhere.

I bought tickets 2 months ago to an event I'm supposed to go to tonight. I spent over $2,000 for these tickets (which included hundreds of dollars in service fees paid to Seat Geek). The tickets were supposed to be mailed before the event by the seller. Originally, I wasn't too worried about the ticket delivery. Of course, as the event crept closer that would change. Here it is the day of the event and the status of my order shows the tickets will ship soon, support was unable to get the seller to release the tickets, and I now have to buy from another vendor... To an event that's prices are now through the roof. Oh yeah... And this is an event outside my home city that I bought plane tickets and accomodations for.

In the past 2-3 weeks I have reached out to the support team via phone and email 10+ separate times. Each time they promised they would get ahold of the seller to figure out what was going on. And each time I would be lucky if I ever heard from that same support rep again. It's clear that Seat Geek support doesn't actually have the ability to solve problems. They're their to field calls and carefully sweep problems under the rug until the buyer is left with no other options than to buy elsewhere.

I am still floored by what a bad experience this has been. Hopefully I get a refund, but given my experience so far, I doubt it.

I got tickets to the Billie Joel concert in NY and they turned out to be fake. All three of them. My parents planned their trip to come to the US around the concert, took and Uber from their hotel to the venue to find out they can't get in because there are other names linked to the tickets already. Not only that, it took 3 tries waiting for a full hour to hour and a half to get a hold of customer service. IT'S JUST NOT WORTH IT!

SeatGeek is a complete rip off. I ordered tickets for a basketball game, and the confirmation was sent to an old email I no longer had access to. Tried to call SeatGeek 10 plus times and nobody ever picks up, hold times are over an hour. Emailed and chatted with 4 different reps at SeatGeek to have to confirmation sent to my updated email and nobody could do it. It took over 2 hours of trying and nobody was able to send the tickets to my updated email so I missed the event. When I asked them for a refund they said no being that the sent the tickets to the email address on file that i no longer can access. Complete rip off. Scam artist.

This site is a scam. Tried buying two pairs of tickets. The charge goes through, then a few minutes later the site sends another email saying your tickets couldn't be confirmed. What a joke!

I purchased tickets to go see Hamilton in New York and they never emailed me the tickets but they charged my card and I still can't get reimbursed from them even though they charged my card and never gave me the tickets. Over 2k! They are the worst!

This Burt review is the worst add review it is the God honest worst commercial I've ever seen in my life; who ever came up with us should be fired to ever allow this should be fired please for the love of God make it stop. Look at your reviews for this ad I don't want to go to a concert I don't wanna have Hulu I don't wanna have anything that has anything to do with your butt add.