It is a little frustrating that you have to print tickets to use them at certain venues/stadiums. I know the ticket clearly said I had to print it and that was my fault for not printing it but sometimes people use seatgeek when they are out of town and do not have access to a printer. Unfortunately I had to buy more tickets from the stadium to get in.
I am a broke college student just trying to buy tickets to see my college play their rivals. The tickets were on seat geek so I decided to purchase 4 tickets for me and friends. Turns out seat keep transfers my tickets to the box office of the team and know my tickets are gone and I spent a crap ton of money on nothing. Called to complain after spending and hour finding their number on the dark web and then waiting for a hour on hold just to be hung up on by one of the representatives. 100/10 DO NOT recommend getting tickets with this company.
Warning! Scam! They will sell your ticket without notification or refund. I received several emails with direction to download my tickets. After following the instruction, I was left with tickets that I paid for but were sold to another customer. SeatGeek never informed me that my order was canceled or sold. I had to buy new tickets at the stadium gate and was told SeatGeek does this often. Please be warned!
Bought tickets to a sold out game, and was at the arena. Once we made it through security, the tickets disappeared from the app. Called customer service and was told that the seller pulled the tickets (even after I purchased them and my card was pending charged). I asked if there was anything that cust service could do - the rep said "no" and didn't offer an apology. We were literally stranded at the arena with no tickets to a sold out event. Luckily we found others after 30 mins of being stressed, but was not a great experience. Stubhub in my past experience would have given some sort of remedy. This is not the way you run a business, and especially not the way you run customer service.
We saw the International Champions Cup game Bayern Munich vs Juventus and the game and stadium were very nice. The only problem I had was with their security at entrance of the Stadium making my wife throw away a small handbag. Their website said it was allowed, but either the security guard didn't know what she was doing or they need to update their website.
Seat geek was going to charge me about $17 more per seat than the original website. After going through the original website I saved $45 more then I would have going through seat geek. I added screenshots of the ticket comparisons before service fees. What a scam.
Bought NY Yankees' tickets on SeatGeek, but did not realize that the Yankees no longer accept printed e-tickets, only those on mobile devices. As I do not have this capability, first Matt helped to arrange having the actual tickets shipped to me. Then Miranda, in response to my question, clearly explained how I could order future Yankee tickets without experiencing the same problem. I then easily and successfully purchased Yankees' tickets for another game on SeatGeek. Both Miranda and Matt were outstanding and exceptionally helpful. SeatGeek is fortunate to have them as employees
I bought Chicago Blackhawks tickets from SeatGeek for the first time yesterday after a friend recommended it. I was a little skeptical purchasing tickets from my phone but really liked the app and it was a quick and painless process to purchase tickets. Got the confirmation within seconds and the e-tickets were available shortly thereafter. Did not even take an hour to have everything processed for me! Love it! I'm excited to go to my game now!
Bid on something money gets taken out of my account waiting for the tickets don't get them because somebody on the some other end decides they don't want to sell them for that price all of a sudden third time it's happened to me waste of time
It was easy to select seats using the venue seating map provided. It makes it easy to balance cost vs. location and know where you are sitting in relation to the stage. The color coded "deal" rating indicator is a super helpful too in making a decision.
I made the terrible mistake of agreeing to use Seatgeek to reserve tickets for a show. A vey bad decision. It took over two hours and multiple emails (they do not have a phone service or a phone number) to get the tickets. I will NEVER use this service; I rather not attend an event than go through this nightmare again. Stay away from these guys.
It was easy to use, but the concert got postponed and then we couldn't make it to the new date so sold the tickets at Seat Geek's recommended price and lost $100 per ticket. Then, I had to buy new ones at another location that fit our schedule for even more money. There was no human that I could figure out a way to talk to.
Hi Carin,
We understand the frustrations that can be caused when an artist reschedules, and sorry for what sounds like some added complications experienced when reselling your tickets! Please know we are here to assist.
I have already personally reached out to you directly, but in the future you can reach us at 888.506.4101 or email us at hi@seatgeek.com with any of your ticket questions!
Warm Regards
SeatGeek CX Team
Purchase $474.36 tickets to a concert for Row 1 (front row) seating. They sent me $30 lawn tickets. Refused to admit they sent me the wrong tickets even though I have the email receipt that states Row 1 seating. This company is notorious for doing this. Scam all the way everyday.
The only thing I dont like about this site is the we dont have tickets thing.
I love that it shows me prices after fees. I love it shows me a deal score. I love that it actually got tickets to a game happening in less than an hour.
I dont like that I have to wait for another website to finish a sale to get tickets. That 30 min window from Confirmed to in hand is terrifying. I would not buy GREAT Tickets from this site cause of the in between time and the chance they may not be as available as the website says.
If you want my business reliably I would prefer knowing where the tickets were otherwise posted - or coming from.
I have purchased tickets a couple times through Seat Geek and I have never had a problem. I make sure that I specifically chose tickets through Seat Geek (i. E., not through uberseat), because I trust those more and history proves I've never had a problem. One time there was an issue with my tickets and they corrected it beforehand and took the time to call to warn me about the change but they still assured me that the tickets were fine. Great experience!
Chase, thank you for taking the time out of your day to share your experience. We're so glad that you enjoy using SeatGeek!
Marie, William, Jona are a few members of SeatGeek that are useless and could be apart of this pyramid scheme. All claimed I would receive my tickets in time but failed to honor their website saying they would get an upgrade if my tickets did not arrive in time. The website is a scam. 30 minutes before the game my tickets were canceled. Please keep in mind that I purchased the tickets through seat geek, and seat geek were the ones who billed my credit card and tried to blame the issue on a third party vendor. Fraud.
Poor response time in getting tickets and secondary broker, UberSeat a disaster! Concert tickets finally arrived two days prior to event with NO response/customer service from UberSeat and "canned" email response to my repeated inquiries about my tickets. Be very cautious using either broker!
Linda, we appreciate you reaching out and sharing the details of what happened and we're so sorry that your experience was less than stellar with our vendor, UberSeat. We take this very, very seriously. While we're glad that you received your tickets in time for the show, we'd love to hear more about your experience and make it right. Please email us at hi@seatgeek.com and reference this review in your email so we can dive in.
I tried to purchase TOOL tickets and even received an email saying the purchase went through... 3 minutes later another email appeared stating that the tickets i was trying to purchase had already been sold but my money hasn't been refunded. After going back on the site, the tickets was told were sold are still there.
Hi Shaun, thanks for making us aware of your experience. For clarification, when orders are placed they first go into a pending stage so the seller can double-check that they still have the inventory available to confirm and fulfill the order. It sounds like this order was rejected due to the inventory no longer being available.
We're working constantly to make sure all of our listings are as up-to-date as possible, but sometimes the site will cache listing information which will cause listings to stay on event pages even after they've been confirmed through an order.
If you have any other questions, please send our Customer Support reps an email so we can be sure they're address! We can be reached at hi@seatgeek.com. We look forward to hearing from you!
Worst ticket company ever! They canceled my tickets, not my event, just my to tickets and told me I had to buy new ones. They didn't return my money, instead they put it in as a credit but won't let me use it to buy new tickets. They are pretty much just stole all my money and after 5 days of calling them they still will not release it to me in any form: refund or credit. Use a different ticket service.
We bought our tickets for Taylor Swift at Ford Field Aug 29 from Seatgeek. The tickets they sent us were not accepted by the gate agent as they only gave the QR vide and not the barcode which is unique to the buyer. We called the seatgeek customer service rep who was no help at all, asked six times if they scanned the QR code which was useless. My daughter was in tears. We will never, ever, use Seatgeek again,
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Devin, thanks for reaching out to leave this review of your experience. Sorry about the cancellation, but I can definitely shed some light on what’s going on.
Many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided. This doesn’t happen very often. And when it does, it’s usually because a crazy amount of people are trying to buy tickets to the same event, especially right around the start time of the event. Your best bet is usually to get right back on SeatGeek and try again for some tickets.
Hopefully this helps, but please let me know if you’ve got any other questions.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101