This site is so easy to use... either through the app or online as I've had experience with each. My first time using it was wonderful because there were no added fees, but I wasn't as happy the second time due to fees that added almost 33% to my ticket order.
I had to cancel a show because my husband tested positive for covid. I called them and told them the reason. A guy answered, who barely spoke English, telling me that they don't refund tickets. They don't care. All they want is money, which is sad.
Do not buy from them.
Earlier this summer, after paying $764 for 4 concert tickets, all I got from seatgeek was a note with 'order details'. It's been 2 months, and I still don't have the tickets. Looks like I have to go on a effen rabbit hunt to find my tickets. Hey Seatgeek, here's a basic equation: When you cash in my $$, you supply me with tickets! $#*!s.
On Time not a Hassel to retrieve, easy to obtained, that you so much. This site is very simple and not complex like some of the other sites. I can say that because I have used them but always finding myself back at this location and site!. Great job and thanks!
Bought tickets for The Final Four a week ago and still do not have my tickets... the games are tomorrow. Called several times and the story changes every time I call and I've been unable to get a refund. Please do not use Seat Geek.
I enjoy the purchase process from Seatgeek, extremely lite and easy to use.
However, when buying from a 3rd party... such as using Fanxchange - it can be tough as Ticket master is extremely difficult to understand.
Zero stars! I bought a "returnable" ticket, but when I tried to return it (within less than 48 hours) I was only offered a "promo code" which essentially is just a credit to your account to use on future ticket purchases. When you click on the information explaining what a returnable ticket is, the verbiage is intentionally misleading, never saying annything about a returnable ticket, only mentioning their ticket "swap" program. I thought they were talking about two different programs and was confused. When I tried to speak to a supervisor and explain this (within 48 hours of purchasing my ticket) they just said that all sales are final. I hope someone approaches their misuse of verbiage with legal action and reports them to the BBB. Unethical and misleading. Return does not mean swap. Promo code does not mean return. Their fees are outrageous too. What a scam. Terrible terrible company.
I purchased tickets twice in the past week from Seatgeek. Once, they canceled my tickets 10 hours later, right before game time. The second time they didn't deliver any tickets. Since they don't have a customer service number, there is no one to speak to. When they do finally answer an email, all they say is "sorry".
Hey there,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about your experience; please give our support team a call or write us a quick note, lets see if we can make this better.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Please do not send me junk commercial e-mail advertising your services. I already chose to use your service and was satisfied w/ my transaction. Your company's IMMEDIATE commercial e-mailing was intrusive and un-called for. I always un-check the boxes one should not have to un-check in the first place. You still sent me commercial e-mails.
I have used seat geek a number of times with a great deal of ease and have had success on those occasions. I find it to be very reliable option for finding tickets online, and will continue to use I the future
SeatGeek is my go to place to buy tickets! Easy to navigate website, app and best prices. My favorite feature is that it gives you the final price of your tickets taking in consideration the fees. Love to do business with them!
My wife and purchased 2 baseball tickets and to no suprise the money is gone from my account but no e -tickets! Cant get ahold of anyone either... im pissed, and will never recommend this company for a darn thing...
Hi Dan,
Apologies for the late response here and for the frustration we caused. Did you receive your tickets in time for your event or manage to get a hold of our customer service team? If not, please get in touch with us at hi@seatgeek.com and we'll make things right!
The best part of this app by far is the search function, allowing me to see what bands are coming to town without subscribing / making account / whatever on every 80's band website. And while the convienance fee isn't always a fresh breath of air I have no reason to believe it's significantly worse than any other price. On top of the fact that you can find some REALLY good deals here.
Actually bought this ticket on SeatGeek phone app right in lobby of coliseum. Outside scalpers were above "market" value & I was able to purchase & download a ticket much cheaper right on site. Can't get much better than that!
First and last experience with this laughable company. Purchased tickets 7 months before a concert that I would have to travel to. Mobile ticket transfer can't happen until the day before the concert (which was not told at the time of purchase and would have made me not buy since there was no chance of resale if plans changed). Fast forward with zero communication to the day before the concert. Even though it says on my account the tickets have finally been transferred to my email. They have not. And upon finally getting a hold of someone, they tell me the tickets went back to the seller ages ago and I can rebuy tickets. When it was THE NEXT DAY. What a joke. Never use this service.
Never use this company to purchase tickets. I bought 4 tickets and they charged a $118 service fee PER TICKET! After they charged my card $1800, I asked to cancel the order, and they refused to stop the credit card charge and said they can only issue me a "promo" voucher to use on a future purchase. They also said I could resell the tickets on another platform, but the tickets don't arrive to my email until 3 days before the concert. (if they arrive!) This company is a scam and I am very disappointed. I will be writing more bad reviews about them until they go out of business.
Their guarentee says they will get you tickets if for some reason you don't get the ones you paid for well we bought tickets to Luke Bryan. They didn't come in then when we contacted them they emailed us back and said they would reimburse our money but their guarentee says they will get you your tickets or better ones. After I called the customer service and read them the guarentee they said let me get you a manager then left me on hold for 1 hour and 5 minutes until I finally gave up. Still haven't been reimbursed and it will be 2 weeks on Friday. Really unhappy with this site also ruined my daughters birthday she was hoping for them for her birthday and we told her we got them. I plan on making reviews on social media and everywhere I can think until I get some satisfaction the worst company ever.
Hi Brandi, this is not the sort of experience we ever want our users to have. In the event that tickets are still available for purchase for an event, our goal is always to get replacements rather than send a refund, as it's our number one priority to get our users into the shows! More importantly, since it sounds like that wasn't an option here, we want to make sure you were reimbursed for your order appropriately.
If you have yet to receive the refund for this order, please send us an urgent request to hi@seatgeek.com and reference your order number so we can get this resolved. We appreciate you taking the time to leave your feedback, and we'll keep and eye out to make sure this is taken care of for you.
I sold my Elton John tickets over a year ago.
He canceled the concert again but seatgeek won't pay me my money? They supposedly don't have my money someone holds it.! So I sold the tickets they have that person's money and my money for 2 years? You gotta be kidding me do not buy tickets from this website
We had originally bought tickets that we were disappointed with when we got there. I looked online and found GROUND SEATS at very low. I instantly purchased them and was emailed them right away. We were showed our new seats and were in disbelief how close we ended up getting. It was the best impulsive buy Ive ever made!
Scam! Beware this company is a scam! Bought tickets that were never delivered and they s charged me and would not provide a refund. It took 26 minutes on hold for one of their reps to pick up the phone and they were not helpful. They said they would not refund me and that they were not able to fulfill my order! They just stole money for me for no good delivered. Just awful! Ruined my day with my family as I was so upset and stressed out. Luckily I found a scalper on the lot.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 21st among Concert Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard, thanks for writing in and we apologize for the trouble. Most Final Four tickets were on a 24-hour delayed release, so the seller did not have them in-hand for delivery until 24 hours prior to the session that the tickets were purchased for.
If you did not receive your tickets for this order or otherwise weren't able to attend the game, please let us know via email at hi@seatgeek.com so we can make sure to look into what happened here. Be sure to reference your Order ID so we can get any problems sorted as quickly as possible!